Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
They are PERFECT. It is perfect their product, it is perfect their raw material and it is perfevt their service.
Report review
Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's fantastic to hear such high praise for our products, the quality of our raw materials, and our service! We're thrilled that everything has met your expectations so perfectly. Thank you for sharing your enthusiasm and appreciation; it truly means a lot to us. We strive to maintain this level of perfection in all we do. Enjoy your chocolates!
Mar 28, 2024
Verified review
This service is so easy to use. Delivery is always swift. And of course the chocolates are delicious
Report review
Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's wonderful to hear that you find our service easy to use and the delivery swift! We're thrilled you enjoy the chocolates too. Thanks for your kind words, and we look forward to continuing to provide you with delicious treats and excellent service.
Mar 18, 2024
Verified review
Perfect
Altijd heel snelle levering, perfect en goed ingepakt met heel veel zorg.
Echt super service!
Report review
Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
Heel fijn om te horen dat de levering altijd snel is, en dat alles perfect en met zorg is ingepakt. Bedankt voor uw complimenten over onze service!
Mar 26, 2024
Verified review
Nur kurze Haltbarkeit.. kaum ist die Sendung von Neuhaus angekommen - schwupp, sind sie weg!
Report review
Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
Das klingt, als ob die Neuhaus Pralinen so beliebt sind, dass sie im Nu verputzt werden! Vielleicht liegt es nicht nur an der Haltbarkeit, sondern auch daran, wie unwiderstehlich sie sind. Es freut uns zu hören, dass sie so gut ankommen. Beim nächsten Mal vielleicht einfach ein paar mehr bestellen, damit der Genuss länger anhält!
Top qualité et présentation ainsi que la livraison Tt simplement je recommande ss hésiter
Report review
Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
Super de lire que la qualité, la présentation, et la livraison ont répondu à vos attentes! Merci beaucoup pour votre recommandation. Ravi que tout vous ait plu!
Mar 22, 2024
Verified review
Excellent fast service, with gifts arriving before the expected postal time.
Report review
Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's wonderful to hear your gifts arrived earlier than expected! We're thrilled you experienced our fast service. Looking forward to serving you again in the future!
Mar 17, 2024
Verified review
Package came promptly with the excellent chocolates we have grown to love.
Report review
Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
It's wonderful to hear the package arrived promptly and that you continue to enjoy our excellent chocolates. Thank you for your continued support!
Everything was very good. From the ordering, to the delivery and packaging.
Report review
Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
Great to hear that everything from ordering to delivery and packaging was to your satisfaction. Thank you for your positive feedback!
Mar 23, 2024
Verified review
Great chocolates and service.
Great product and efficient ordering and delivery.
Thanks. I'll be back!
Report review
Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
So glad to hear you had a great experience with the product and our service!
Mar 15, 2024
Verified review
Product
Chocolates are delicious, Neuhaus are the best.
Delivery excellent.
Report review
Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
It's fantastic to hear you find our chocolates delicious and consider Neuhaus the best. We're also pleased to hear the delivery was excellent. Thank you for your kind words!
Quick sendout even though UPS couldn't keep their end of the deal
Report review
Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
We regret the delay caused by UPS, but are pleased to hear your order was dispatched quickly. Thank you for your understanding and patience.
Mar 20, 2024
Verified review
very fast and safe delivery!! excellent quality of the products!!
Report review
Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
Thrilled to hear about the fast and safe delivery, along with the excellent quality of our products! Thank you for your feedback.
Mar 19, 2024
Verified review
Quick and fast delivery for their beautiful chocolate well done
Report review
Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
So glad to hear the delivery was quick and that you're enjoying our beautiful chocolate. Thank you for the kind words!
Mar 28, 2024
Verified review
It's a pity that the chocolate eggs are not buyable on line8
Report review
Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's unfortunate to hear that the chocolate eggs weren't available for online purchase. We understand how convenient online shopping is, especially for special items like these. Hopefully, there will be more options for purchasing our special products online in the future. Thank you for sharing your feedback, and we'll definitely take it into consideration as we continue to improve our services.
Mar 15, 2024
Verified review
Very quick delivery service for these excellent products
Report review
Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
Delighted to hear about the very quick delivery service and that you're enjoying the excellent products. Thank you for sharing your experience!
Commande facile, excellente qualité et livraison rapide
Report review
Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
Ravi d'entendre que votre expérience a été positive, de la commande facile à la qualité excellente et à la livraison rapide. Merci beaucoup pour votre commentaire !
Mar 23, 2024
Verified review
Amazing chocolates very well packaged & fast delivery!
Report review
Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
So glad to hear you had a great experience with the product and our service! Looking forward to welcoming you back. Thanks for choosing us!
Apr 2, 2024
Verified review
Next day delevery, great product
Best chocolates, great website and fast delivery
Report review
Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
Thanks for the awesome feedback! Really glad you're loving the chocolates and had a great experience with our website and delivery speed. Enjoy your treats!
That’s fantastic to hear! We're really glad you're impressed with our service and the speed of our shipping. We aim to keep delivering that unbeatable experience every time. Thanks for the kind words!
Mar 31, 2024
Verified review
Ordered and sent out and delivered in 3/4 days
Report review
Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
That's great to hear! We're glad your order was processed and delivered so efficiently. If you need anything else or have more occasions coming up, we're here to help make them just as smooth and satisfying!
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.