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Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
As always speedy delivery in perfect condition and the most delicious chocolate in the world.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're pleased to know you've had a positive experience with the delivery speed and condition of our chocolates. It's great to hear our efforts in providing quality products are appreciated. Thank you for choosing Neuhaus.
I received the products in only 2 days, to Portugal! Very fast service and safe packaging!
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're delighted to hear that your Neuhaus Chocolates arrived in Portugal so quickly and in perfect condition! Fast service and careful packaging are priorities for us, ensuring you enjoy our premium chocolates at their best.
Feb 24, 2024
Verified review
Delivery without any hassle, on time with good follow up. The chocolates are just divine.
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you for your kind words! We're thrilled to hear that your delivery was hassle-free, on time, and accompanied by good follow-up. It's wonderful to know that you find our chocolates divine. We appreciate your feedback and hope to continue exceeding your expectations in the future
Very well packed products. Quick delivery.
And, of course, delicious chocolate.
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you! We're glad you liked the well-packed products, quick delivery, and delicious chocolate.
Feb 15, 2024
Verified review
Great fast delivery & great packaging & marvellous tasty dark chocolate’s yum!
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
We're thrilled to hear that you enjoyed our fast delivery, great packaging, and the marvelous taste of our dark chocolates! Thank you for your kind words and for choosing Neuhaus. We aim to continue delighting you with our delicious treats!
Great taste, amazing products, impeccable order taking and rapid delivery.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
It's wonderful to receive such positive feedback about the taste and quality of our products, as well as our order processing and rapid delivery service. Thank you for your appreciation and for choosing Neuhaus for your chocolate delights!
La calidad de los productos y la alegreria de mi esposa al recibirlos
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Nos alegra mucho escuchar que tanto la calidad de nuestros productos como la alegría de su esposa al recibirlos hayan sido de su agrado. ¡Gracias por compartir su experiencia y por elegir Neuhaus para hacer felices a sus seres queridos!
Consegna in Sicilia in 3 giorni! Servizio e qualità 🔝
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Siamo lieti di sapere che la tua consegna di cioccolatini Neuhaus è arrivata in Sicilia in soli 3 giorni! Apprezziamo molto il tuo feedback sul nostro servizio e sulla qualità dei nostri prodotti.
Feb 12, 2024
Verified review
Excellent chocolates
Delicious chocolates that were delivered quickly.
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
We're delighted you enjoyed our delicious chocolates and that they were delivered promptly! Thank you for choosing us.
Mar 7, 2024
Verified review
Excellent mouth watering wonder on internet shop
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
It's wonderful to hear such positive feedback about our online shop!
Feb 9, 2024
Verified review
Best of chocholate!
Best chocholat one can buy, fast delivery.
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you! We're thrilled you enjoyed our chocolate and appreciated the fast delivery.
Feb 15, 2024
Verified review
This is surely the world's best chocolate.
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you so much for your high praise! We're honored to be considered the world's best chocolate by you.
Mar 7, 2024
Verified review
Prompt delivery. Good quality chocolates.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're thrilled to hear about your satisfaction with our prompt delivery and the quality of our chocolates. Thank you for the 5 stars!
Feb 15, 2024
Verified review
Fast delivery, easy to buy in the website
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you for your feedback! We're glad to hear that you found our delivery fast and our website easy to use for purchasing. We strive to provide a seamless shopping experience for our customers, and we're happy to know that we met your expectations. If you have any other comments or questions, feel free to let us know.
We're delighted to hear that you enjoyed our excellent chocolates! Thank you for choosing Neuhaus. We look forward to delighting you again in the future.
We're delighted to hear about your satisfaction with our fast delivery and the great quality of our chocolates. Ensuring you receive our premium products quickly and in perfect condition is a priority for us at Neuhaus. Thank you for your feedback and for choosing our chocolates!
Feb 26, 2024
Verified review
Unique chocolat in The world
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Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
We're honored by your compliment! Thank you for recognizing the uniqueness of our chocolate.
Feb 8, 2024
Verified review
special situation resolved!
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
We're glad to hear that the special situation was resolved! If you need any further assistance, feel free to let us know.
Feb 29, 2024
Verified review
Todo muy bien
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Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
¡Muchas gracias! Nos alegra mucho que todo haya sido de su agrado.
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