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Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
It's wonderful to hear such positive feedback about our online shop!
Mar 31, 2024
Verified review
Ordered and sent out and delivered in 3/4 days
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
That's great to hear! We're glad your order was processed and delivered so efficiently. If you need anything else or have more occasions coming up, we're here to help make them just as smooth and satisfying!
Mar 19, 2024
Verified review
Fast delivery and perfect quality as expected
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Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
Great to hear the delivery was fast and the quality was exactly what you expected! Thank you for your feedback.
Mar 20, 2024
Verified review
Delicious products and super fast delivery.
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Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
Wonderful to hear you enjoyed the delicious products and were pleased with the super fast delivery! Thank you for sharing your experience.
Mar 7, 2024
Verified review
Prompt delivery. Good quality chocolates.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're thrilled to hear about your satisfaction with our prompt delivery and the quality of our chocolates. Thank you for the 5 stars!
Mar 25, 2024
Verified review
Delicious chocolates, our favorite!
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's great to hear that our chocolates are your favorite! We're thrilled you find them delicious. Thank you for sharing your love for our chocolates. Enjoy indulging in them!
You are 100% the best. Your amazing chocolate lifts my spirits whenever I purchase. Quality flavours and beautiful packaging you can do no more. I absolutely love Neuhaus.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you for such heartfelt praise! It's truly rewarding to hear how much our chocolates and their presentation enhance your experience. At Neuhaus, we're dedicated to creating flavors and packaging that not only meet but exceed your expectations. Your love and appreciation for our brand mean the world to us.
Feb 24, 2024
Verified review
Super fast shipping to the UK - this order took 2 days with UPS - well packaged and beautiful packaging for the chocolates - which in my opinion are the best!
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you so much for your feedback! We're delighted to hear that your order arrived quickly to the UK, and that you found it well packaged with beautiful packaging for the chocolates. We're thrilled that you consider our chocolates the best! Your satisfaction is our priority, and we look forward to serving you again in the future.
Feb 17, 2024
Verified review
Super smakelijke pralines, heerlijke vullingen ( yuzu,framboos….)de fondant pralines lijken mij vooral NIET te zoet,geen plakkerige nasmaak.Ik ben fan😋
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Dank je wel voor je enthousiaste feedback! We zijn verheugd dat je genoten hebt van onze pralines en de heerlijke vullingen. We zijn blij dat je een fan bent en hopen je nog veel meer te kunnen verwennen met onze chocoladecreaties!
Feb 28, 2024
Verified review
Super fast delivery to the Uk - well packaged and the best tasting chocolate ever! I have bought for gifts for Easter and the bunnies look so cute.
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Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
Thank you for your wonderful feedback! We're thrilled to hear about your satisfaction with our fast delivery, packaging, and the taste of our chocolate. It's great to know our Easter bunnies have caught your eye and made perfect gifts.
Feb 4, 2024
Verified review
Amazing chocolates but delivery issues
Amazing chocolates but delivery is by ups and requires a signature, so be prepared for it to go to a random pick up point if you have a job.
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Answer by neuhauschocolates.com/en_BE
Feb 6, 2024
Thank you for your kind words about our chocolates! We understand the inconvenience with the signature requirement for deliveries. We're continuously working on improving our delivery options to make receiving our chocolates as smooth as possible. Your feedback is invaluable in this process.
Feb 13, 2024
Verified review
It was easy to shop online and quick to arrive. Beautifully packed and I was happy to receive my package with such care .
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you for your positive feedback! We're glad you found shopping online easy and that your package arrived quickly and beautifully packed. Your satisfaction means a lot to us!
Mar 1, 2024
Verified review
Unbelievable
As always speedy delivery in perfect condition and the most delicious chocolate in the world.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're pleased to know you've had a positive experience with the delivery speed and condition of our chocolates. It's great to hear our efforts in providing quality products are appreciated. Thank you for choosing Neuhaus.
Feb 24, 2024
Verified review
Delivery without any hassle, on time with good follow up. The chocolates are just divine.
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you for your kind words! We're thrilled to hear that your delivery was hassle-free, on time, and accompanied by good follow-up. It's wonderful to know that you find our chocolates divine. We appreciate your feedback and hope to continue exceeding your expectations in the future
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