Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
Very well packed products. Quick delivery.
And, of course, delicious chocolate.
Report review
Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you! We're glad you liked the well-packed products, quick delivery, and delicious chocolate.
Feb 15, 2024
Verified review
Great fast delivery & great packaging & marvellous tasty dark chocolate’s yum!
Report review
Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
We're thrilled to hear that you enjoyed our fast delivery, great packaging, and the marvelous taste of our dark chocolates! Thank you for your kind words and for choosing Neuhaus. We aim to continue delighting you with our delicious treats!
Feb 5, 2024
Verified review
They are so delicious
Perhaps a greater range of dark chocolate with nuts
Report review
Answer by neuhauschocolates.com/en_BE
Feb 6, 2024
Thank you for your feedback! We're thrilled you enjoy our chocolates. Noted on expanding our dark chocolate with nuts range – we always look for ways to delight our customers. Stay tuned!
La calidad de los productos y la alegreria de mi esposa al recibirlos
Report review
Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Nos alegra mucho escuchar que tanto la calidad de nuestros productos como la alegría de su esposa al recibirlos hayan sido de su agrado. ¡Gracias por compartir su experiencia y por elegir Neuhaus para hacer felices a sus seres queridos!
Thank you for your kind words! We're delighted to hear that you enjoyed our excellent chocolate, appreciated the nice packaging, and experienced a quick delivery. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Feb 12, 2024
Verified review
Excellent chocolates
Delicious chocolates that were delivered quickly.
Report review
Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
We're delighted you enjoyed our delicious chocolates and that they were delivered promptly! Thank you for choosing us.
Feb 9, 2024
Verified review
Best of chocholate!
Best chocholat one can buy, fast delivery.
Report review
Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you! We're thrilled you enjoyed our chocolate and appreciated the fast delivery.
Feb 15, 2024
Verified review
This is surely the world's best chocolate.
Report review
Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you so much for your high praise! We're honored to be considered the world's best chocolate by you.
Feb 15, 2024
Verified review
Fast delivery, easy to buy in the website
Report review
Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you for your feedback! We're glad to hear that you found our delivery fast and our website easy to use for purchasing. We strive to provide a seamless shopping experience for our customers, and we're happy to know that we met your expectations. If you have any other comments or questions, feel free to let us know.
We're delighted to hear that you enjoyed our excellent chocolates! Thank you for choosing Neuhaus. We look forward to delighting you again in the future.
We're delighted to hear about your satisfaction with our fast delivery and the great quality of our chocolates. Ensuring you receive our premium products quickly and in perfect condition is a priority for us at Neuhaus. Thank you for your feedback and for choosing our chocolates!
Feb 26, 2024
Verified review
Unique chocolat in The world
Report review
Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
We're honored by your compliment! Thank you for recognizing the uniqueness of our chocolate.
Feb 8, 2024
Verified review
special situation resolved!
Report review
Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
We're glad to hear that the special situation was resolved! If you need any further assistance, feel free to let us know.
Feb 29, 2024
Verified review
Todo muy bien
Report review
Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
¡Muchas gracias! Nos alegra mucho que todo haya sido de su agrado.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.