Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
I have been a customer for many years.
The delicious chocolates and the perfect Service!! It is unbeatable.
Report review
Answer by neuhauschocolates.com/en_BE
Dec 1, 2023
Top!
Nov 21, 2023
Verified review
Best chocolate Pralinés ever. Delivery to The Netherlands always within 24h. Great for yourself but even better as a gift. Once tried you don’t want any else :). Always very smooth and elegant taste, not too sweet.
Report review
Answer by neuhauschocolates.com/en_BE
Dec 1, 2023
Wauw, great to hear this!
Nov 21, 2023
Verified review
Report review
Nov 21, 2023
Verified review
Truffles
This was second time we had them, this time for my husband's birthday. It will never come out of style!
Report review
Answer by neuhauschocolates.com/en_BE
Dec 1, 2023
Wauw!
Nov 20, 2023
Verified review
Report review
Nov 17, 2023
Verified review
Marvellous chocolates!!! Simply delicious!!!
All went smoothly with the delivery. Del
Report review
Answer by neuhauschocolates.com/en_BE
Dec 1, 2023
Top!
Nov 17, 2023
Verified review
Report review
Nov 16, 2023
Verified review
Lovely chocolates
Chocolates we’re loved. Good variety. Had baton box last year and it was awkward to use. Haven’t opened new one yet. A pricey product, though quality.
This was a gift which was received with great enthusiasm! Neuhaus chocolates are excellent because of their quality...and well because they are just very yummy!
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.