world.holzkern.com/en_world
Reviews:

661 total reviews   661 reviews in the last 12 months

4.55

Excellent

661 total reviews
661 reviews in the last 12 months

5
80 %
4
9 %
3
3 %
2
3 %
1
5 %

Review summary

Customers overwhelmingly praise the high quality, craftsmanship, and durability of the products, often describing them as beautiful, well-made, and exceeding expectations. The unique and eye-catching designs receive consistent compliments, and elegant packaging enhances the overall experience. Many also appreciate fast and on-time delivery, as well as customer service that is quick to respond and resolve issues. Extra parts and assistance with sizing are valued by those who receive them. However, some customers report mixed shipping experiences, including delays, lack of tracking, or poor protective packaging. There are also challenges with bracelet and watch sizing, such as unclear instructions or difficult adjustment tools. A few customers experience disappointment when the product does not match online photos or descriptions, and some note problems with customer service responsiveness or communication.

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Reviewsworld.holzkern.com/en_world

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Community member 
1 Reviews
 Verified

Good price and quality

I bought a necklace to match earrings that were a gift from my daughter. I loved both earrings and necklace but have a suggestion - the ring attaching the necklace to the chain is very small. I would have liked to change the orientation of the clip fastener for the chain, as I’m right handed but the very small attaching ring means I’d have to prise it open and risk damaging it to switch the chain fastening. Would be great to have a larger ring to be able to slip the gold dangle piece off easily. Just a thought! I imagine most people are right handed so would prefer to fasten the chain with their right hand. Otherwise I’m very pleased with the quality and the design - and also the very reasonable price!
Community member 
1 Reviews
 Verified

I do not have a photo to send u. Maybe on another email but not now.

First of all, LOVE them ALL! Thus (in a nice way) making it hard to choose. A fun thing. Love all the blacks, and almost everyone took a black and a silver. We LOVE the blue marble the one that has the big marble across from the top, but u r out of stock with that one . All the other S.S. ones,with the different colors going thru them are smashing. You have the brown stone in the middle, but lack in the collection, a green stone. My friends and relatives had a hard time choosing, i had them take 2 or 3 bracelets. They are all wonderful. Please keep me in your loop.
Community member 
1 Reviews
 Verified

Loyal Patron

My experiences have Holzkern have always been positive. Your pieces unique, high-quality, and beautiful. On top of that, your appreciation for your customers is unquestioned by your service. This most recent purchase, I wrote requesting a speedy shipment as my husband's bracelet broke only one week before his birthday and it arrived the day before so I could get it to him on time! I did not expect my request to be seen or adhered to and you blew me away. Thank you so much!!
Community member 
1 Reviews
 Verified
Excellent customer service and super speedy delivery! I ordered my hubby a gift for our anniversary on 7/26 and our anniversary is on 8/1. I was so behind that I forgot to order him a gift. I placed a note on my order form and I'm not sure if they saw it or if the shipping was super fast. The order arrived on our anniversary!! I was so happy! I was able to give the gift without him ever knowing that I waited until the last minute. The bracelet is beautiful and he LOVES it. It came with extra links, but it fit him perfectly without adjustments. Excellent product and excellent service!
Community member 
1 Reviews
 Verified

Need instructions with the product!

I purchased a bandlet for my husband and needed to add a couple links. While we do love the product, It was very frustrating that it comes with no directions and the examples on your website don't really apply to this particular item nor could I find it on youtube.com. I finally had to take it to a watch shop where I was charged almost $30 to have it done. I was trying to add it to the end of the band where the pin wouldn't come out and I simply needed to do it in the middle. If I had known that I wouldn't have had to pay someone else to do it! Also wish tracking could be made simpler. I shouldn't have to reach out to you to find out where it is.

Reply from world.holzkern.com/en_world

Hello, Thank you for taking the time to share your feedback. We’re very happy to hear that you and your husband love the bandlet, but we’re sorry that adjusting it was so frustrating and that the available instructions were not helpful for this particular model. We completely understand how disappointing it must have been to pay almost $30 for an adjustment that could have been done more easily with the right guidance. If you still have the receipt from the watch shop, please send us a photo of it. We’ll be happy to reimburse the $30 through your original order. :) You can contact us via our service form here https://www.world.holzkern.com/en_world/faq/ or directly via our e-mail address hallo@holzkern.com. We also appreciate your feedback regarding the tracking process and will pass both points on to the relevant teams so we can improve the experience. Kind regards, The Holzkern-Team
Community member 
1 Reviews
 Verified

Bracelet Concerns

Delivery was on time and box that it came in was nicely done. Presentation looked great. Bracelet looks beautiful with nice packaging. My only concern is the screws that hold all the links together. I think there's way too many adjustable links with the potential for screws to fall out and loose the bracelet. The bracelet only came with a total of 8 permanent links. This is silly and wouldn't fit anyone. Any suggestions...? Thanks, Rob Lane
Community member 
2 Reviews
 Verified
The bracelets are beautiful and the clasps are workable. One clasp in particular is perfect and I wish they used it on all of their bracelets, where you squeeze two spring points and the bracelet stays in one piece but pops wide open. I’d love to see that design on the bracelets instead of the one you have to pick at with your fingernail. Also, the boxing is exquisite, but I’ve bought three of these bracelets and now I have these three wooden boxes that I can’t bring myself throw away, but don’t have any use for. I don’t know what they could do about that, but perhaps they could be returned and reused or they could go to a simpler packaging which might In turn reduce the cost or could even give consumers the choice of whether they wanted the exquisite packaging or just a simple cardboard box. I was buying these for myself and not as a gift so I appreciated the exquisite packaging, but didn’t really need it. But I want to conclude by emphasizing that three bracelets I have are my favorites and all I wear now and I wear them every day and I get compliments on them.
Community member 
1 Reviews
 Verified

Star Trek Command Bracelet - Excellent!

Absolutely love this bracelet! I had to adjust the length. I went to the web site and watched the video and had little issue. The bracelet is a little thin for the supplied tools and the pins are very small so took a little "fiddling around" to get them out and back in but not a huge issue. And yes, it does sometimes pull arm hair just like all other link style bracelets. Ordering was easy and shipping was incredibly quick and smooth. Packaging was also very nice! Highly recommend this company and this bracelet!
Community member 
1 Reviews
 Verified
I like the product line and the prices are good. The packaging of the jewelry is beautiful. The only thing I could add is that my latest order of 3 little wooden boxes with earrings came loosely rattling around in their postal box, so whoever does the packing could do with using a little paper wrapping, otherwise I am always very happy with everything about Holzkern products and service.
Community member 
1 Reviews
 Verified

Products are beautiful and of high quality. Still have some work on shipping.

Shipping was as described but it took a long time to actually get the package in the mail. Both of my orders took over 3 days which really imposes that 5 to 9 working day delivery time. The bandlets for men are beautifully crafted but I also thought they were a little small in width for a large guys arm. Being over 6' it looks a little small as compared to other of this quality, like esquire. One of my clasps is fidgety and only keeps closed in one way. In total I have purchased 6.

Reply from world.holzkern.com/en_world

Hello, Thank you for your feedback. We checked the tracking information and can confirm that your package was dispatched within the stated delivery time of 3-5 business days. As mentioned on our website, orders are shipped from Monday to Friday only. We understand, however, that the processing time can feel long when you are waiting for your order. Thank you as well for your feedback regarding the width of the men’s bracelets. We are happy to pass this on to our product team. The clasp should, of course, close securely and work properly. Please contact us via https://www.world.holzkern.com/en_world/faq/ or at hallo@holzkern.com so that our customer service team can take a closer look and find a suitable solution for you. :) Kind regards, The Holzkern-team
Community member 
1 Reviews
 Verified
The website was easy to use. The shipping was really fast, and the ring was beautiful. My only complaint, and a minor one at that, is that the ring didn’t fit the holder in the box supervisor well and would slide around a bit. I had also hoped that the gift box would be the thing that carried the ring not the normal box inside the gift box.
Community member 
1 Reviews
 Verified
I received a bracelet that bled. While they were prompt in replying I purchased the bracelet with a discount code. They sent me a voucher for what I paid but it still ended up costing me an extra 27$ because they did not send the discount code until after I already paid for the replacement with the gift card they refunded me with. They should have just reordered a new bracelet for me and skipped the sending of the gift card etc. - kind of a hassle and waste of my time. In the future though, I would consider not ordering from this site because ultimately a defective bracelet that I purchased as a gift cost more than it should have in both time , money and effort.

Reply from world.holzkern.com/en_world

Hello Lisa, Thank you for your review. We are sorry that we were not able to meet your expectations in terms of quality this time. We have high standards for our own products as well, which is why we take this kind of feedback very seriously. We will forward your feedback to the responsible department. Kind regards, The Holzkern team
Community member 
1 Reviews
 Verified

Outstanding customer service

A bracelet that I purchased fell off my wrist within 5 minutes due to a loose screw. I was able to fix it with one of the replacement screws that came with it, but, I emailed the company and requested additional pins and screws in case it happened again because they are so tiny if you drop one, you'll never find it. I had already lost the original screw and one replacement. They responded very quickly and replacement screws were on their way immediately. Excellent customer service and beautifully made jewelry.
Community member 
1 Reviews
 Verified

Excellent Quality jewelry!

Was very pleased at the quality of the Star Trek bracelet that I received. I really appreciated the fact that the size was easy to adapt to a wide variety of wrists. I have small wrists and can't wear a lot of men's bracelets as they are usually too big and can't be made smaller. With your tools that were provided, and the great help video on you website I was able to resize the bracelet to the perfect size for me. The shipping time was excellent. Really fast. I got the bracelet on the date promised. Also the packaging was really nice and would be great used for giving one of your items as a gift. At this time I do not have a recommendations for anything more for you to do that make the product and buying experience any better. You have a great system in place now, don't change it!
Community member 
1 Reviews
 Verified

BEAUTIFUL watch!

This watch is gorgeous. I love how the face looks different depending on how the light hits it. I was looking for a watch with a black band, and this definitely fits the bill! Giving 4 instead of 5 stars only because it was extremely difficult to resize the band; I ended up taking it to a jeweler to remove one of the sections because I could not do it on my own. But extremely happy with it otherwise!
Community member 
1 Reviews
 Verified

I love the face of the watch & features

I love the face of the watch and all the features. I get a lot of compliments because it is beautiful and unique. I like the sweep hand, and timing features. It is exactly what I wanted. The only thing I wish my husband bought with the watch was 2 types of bands, rose gold and the one I have with the white shells.
Community member 
1 Reviews
 Verified

Great Quality

I have bought two watches so far from Holzkern and I love both of them. They are my go to watches and I love the materials they are made of. Personally I really like many of the designs they have and I’m most likely to be getting more. They are still both going strong as I take good care of them, but they seem more sturdy than I expected as it says natural materials degrade faster. The packaging also helps so much that I store them in the boxes full time now
Community member 
1 Reviews
 Verified

Love the product not the size it yourself kit

Love the product. It was bought as a Father’s Day gift for my husband. Unfortunately he still has not been able to wear it since we now have to take it to a jeweler to get the provided lengthening piece put in. The do it yourself kit is not sufficient for this price point and is impossible to do yourself. The product should come in sizes instead of including tiny tools to attempt to remove a tiny, super tight dual piece pin, and then reassemble.
Community member 
2 Reviews
 Verified
Great products. Communication is challenging with American English in my southern vernacular. Not the manufacturer’s fault altogether, although I got frustrated before getting my problem solved. After an extended period of time waiting for new components for sizing because of customs questions on parts shipments, I was informed of the correct method for sizing that was new information to me. My dilemma was not understood correctly by customer service the first time, turns out. I will reorder from Holzkern, their products are top notch.
Community member 
1 Reviews
 Verified

Excellent product better than any expectation.

Ordering items online can often be a source of anxiety, as the quality of products frequently fails to meet expectations. However, I was pleasantly surprised by this experience. The delivery was remarkably prompt, and the bracelet arrived beautifully packaged, appearing even more impressive in person than it did in the online photographs..

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world.holzkern.com/en_world

"Be proud to be unique" – that's our promise. We create watches, jewelry and accessories for people who leave the ordinary behind and celebrate what makes them special. Made from natural materials lik...

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