world.holzkern.com/en_world
Reviews:

369 total reviews   369 reviews in the last 12 months

Review summary

Customers consistently praise the high quality and craftsmanship of the products, describing them as sturdy, durable, and well-made. The unique, beautiful, and stylish designs are often highlighted, with many noting the distinctiveness of the pieces and receiving compliments. Customer service is widely recognized as responsive, helpful, and prompt. Many customers purchase products as gifts and report that recipients are very pleased. Orders generally arrive quickly and on time, and the packaging and presentation are frequently described as beautiful and thoughtful. Additionally, most customers find the fit and adjustability of bands and bracelets easy, and overall satisfaction with durability is high. A few customers mention communication challenges or issues with tracking and support when contacting customer service. Some reviewers report delays or shipping issues, especially with international orders. There are occasional difficulties with clasps or sizing tools, and a minority of customers express concerns about broken pieces or the durability of certain materials or clasps.

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Reviewsworld.holzkern.com/en_world

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Community member 
1 Reviews
 Verified

Excellent Quality jewelry!

Was very pleased at the quality of the Star Trek bracelet that I received. I really appreciated the fact that the size was easy to adapt to a wide variety of wrists. I have small wrists and can't wear a lot of men's bracelets as they are usually too big and can't be made smaller. With your tools that were provided, and the great help video on you website I was able to resize the bracelet to the perfect size for me. The shipping time was excellent. Really fast. I got the bracelet on the date promised. Also the packaging was really nice and would be great used for giving one of your items as a gift. At this time I do not have a recommendations for anything more for you to do that make the product and buying experience any better. You have a great system in place now, don't change it!
Community member 
1 Reviews
 Verified

Great Quality

I have bought two watches so far from Holzkern and I love both of them. They are my go to watches and I love the materials they are made of. Personally I really like many of the designs they have and I’m most likely to be getting more. They are still both going strong as I take good care of them, but they seem more sturdy than I expected as it says natural materials degrade faster. The packaging also helps so much that I store them in the boxes full time now
Community member 
1 Reviews
 Verified
Great products. Communication is challenging with American English in my southern vernacular. Not the manufacturer’s fault altogether, although I got frustrated before getting my problem solved. After an extended period of time waiting for new components for sizing because of customs questions on parts shipments, I was informed of the correct method for sizing that was new information to me. My dilemma was not understood correctly by customer service the first time, turns out. I will reorder from Holzkern, their products are top notch.
Community member 
1 Reviews
 Verified

Good Product, Terrible Shipping

For the price point, this is a stylish, well-made, and durable item. However, shipping times are horrid and, based on my buying experience, borderline deceptive. When I made my purchase, the website featured a countdown clock which stated orders placed today, ship tomorrow. Although a shipping label was instantly created (locking in the non refundable sale), the ship status did not change for more than a week AND the item was shipped from overseas to the US. So it did not arrive for a few weeks after placing the order. I will likely make another purchase, but caution other buyers: Be prepared for lengthy shipping times.

Reply from world.holzkern.com/en_world

Hello Stephen, Thank you very much for your review. We are sorry that there were delays in the delivery. When you are waiting for an order, this is of course especially frustrating. All the more, we are happy that your parcel has now arrived. Kind regards, The Holzkern team
Community member 
1 Reviews
 Verified

Disappointing

I understand that this watch uses natural materials and that every dial will be unique. In fact, that's one of the reasons I purchased it. I wasn't expecting an exact match to the photos. However, the watch I received is not just slightly different. It looks like an entirely different product. The listing photos show a bright, vibrant dial with visible blue, purple, and iridescent tones throughout. The watch I received has a dial that appears almost completely black in most lighting conditions, with none of the colorful effect that drew me to the watch in the first place. Natural variation should mean differences in pattern, color distribution, or intensity. It should not mean receiving a watch whose overall appearance bears little resemblance to the advertised photos. If the product can vary this dramatically, the listing should include a wider range of example photos so customers know what they might actually receive. The watch itself seems well constructed, and the gold mesh band is attractive, but the dial was the main selling point for me. Unfortunately, the actual product falls far short of the expectations created by the listing images. Overall, I feel the product photography is misleading. Natural variation is understandable, but the watch I received is not even remotely close to what was advertised.

Reply from world.holzkern.com/en_world

Hello, Thank you very much for your review. We would be happy to take a closer look at your case, but so far we have not been able to find any message from you about it. Please feel free to contact us via our service form or by email so that we can see how we can best support you: https://www.world.holzkern.com/en_world/faq/ hallo@holzkern.com Kind regards, The Holzkern team
Community member 
1 Reviews
 Verified

I bought the bandlet oak

I bought the bandlet oak and grey for my 41 year old son, and my 14 and 17 year-old grandsons also loved it. So I will possibly order at least one or two additional bandlets in different styles. I also actually would like to buy one for myself (76). Very happy to have found you! Ingrid Tower SF
Community member 
1 Reviews
 Verified

Fantastic purchase

The bracelet I purchase was even nicer than the pictures online. I have been wearing it now for 6 months and it never comes off my wrist. It goes in the shower, the hot tub, the dirt while gardening, in the water while fishing. After 6 months it still looks brand new. it was well worth the money.
Community member 
1 Reviews
 Verified

Sleek Elegant look, Natural Raw materials, Lovely

Made w/ raw natural materials and designed with Class in mind, this timepiece harnesses a subtle sophistication. Fits petite slim as advertised, with a sleek, timeless look. The presentation delivered a solid feel of quality. All in all she was very well pleased. As am I each time she wears it!
Community member 
1 Reviews
 Verified

Beautiful watch

I got the Amelia watch with a dark gray face with gold hands and a circle of marblewood/maple around it, with a dark green leather band. It's exactly as shown on the website and I love it. It is one of about 25 watches for me, so not my daily wear. I get compliments when I wear it. 😊
Community member 
1 Reviews
 Verified

wedding gift

the watch i ordered for my (now) husbands wedding gift came in quick and was honestly better than expected. he absolutely loves it and wearing it as I type. theres very little signs of wear, only on the clasp mechanism, but hes been wearing it a few days a week for the last 3 months
Community member 
1 Reviews
 Verified

Beautiful quality

The quality of the bracelets is what made me buy 4 now since February. I have 2, had one shipped to my friend and soul mate of 25 years and gave one to my nephew for his 18th birthday. You have a very pleased customer in me and I plan on purchasing more pieces in the future.
Community member 
1 Reviews
 Verified
A gift for my husband who loved it. It is very much appreciated that it arrived with extra links he was able to easily adjust for his larger wrist size. I love the packaging, box, and the optional gift box. A very nice presentation that leaves a positive impression.
Community member 
1 Reviews
 Verified
I have ordered twice and have been impressed with the style, quality, and packaging of the items I've chosen. They were shipped promptly as well. Order from this company knowing that the special person in your life knowing they'll love whatever you've chosen!
Community member 
1 Reviews
 Verified
Great looking watch. Superb customer service, had an issue with the watch when it arrived, hour hand at the top of the hour was between numbers. Sent a service request in and they sent me the form to send it back and they sent me a new watch. Great service.
Community member 
1 Reviews
 Verified
The bracelet was a Christmas gift and he was very satisfied with it, and so am I. The only problem was the company did not answer any questions and I couldn’t really track the bracelet to see if it would get here in time. A beautiful bracelet though.
Community member 
1 Reviews
 Verified
I ordered the orange Star Trek watch and I was kind of surprised when it arrived with a dark PVD case. I guess I didn’t look closely enough because it looked like polished stainless in the online photos. So maybe some brighter pictures or longer descriptions? Nonetheless, it was a gift for my brother and he loves it.

Reply from world.holzkern.com/en_world

Hello Stephen, Thank you for your review. We are truly sorry that your piece of jewellery did not meet your expectations. Of course, we understand that tastes simply differ. However, the unique pieces shown in the online shop are already being worn by some of our customers, as they have all been sold. In any case, we look forward to your next visit! Kind regards, The Holzkern-Team
Community member 
1 Reviews
 Verified

My envious watch

I got my watch very quickly. Excellent quality. Operating instructions are easy to follow. My friends are all envious of this. Only issue is the plastic cover on the face can scratch quite easily. They need to improve the quality of it.
Community member 
1 Reviews
 Verified
I recieved my package but it was completely empty. I got very nervous because the company doesn’t have a phone line and was upset. I emailed and also posted on social media and the company did get back to me and made everything right. They sent out another necklace and followed up with me.
Community member 
1 Reviews
 Verified
The item came very quickly. It is an amazingly beautiful piece. It fits beautifully. The box that it came in was absolutely gorgeous. Everything about it was a first class experience and I will be buying more from this company.
Community member 
1 Reviews
 Verified

Unmatched and totally awesome!

Love all things I have ordered- watch and both men’s and women’s jewelry for my wife and I. I wear it everyday and get compliments on my watch all the time. Will definitely reorder when timing is right. Thank you!

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