Review summary
Customers consistently praise the high quality and craftsmanship of the products, often exceeding expectations. Many also appreciate the unique, beautiful, and attractive design and aesthetics, as well as the impressive, gift-ready packaging. Shipping and delivery are generally fast and reliable, and customer service is frequently described as responsive and helpful. Some customers mention issues with packaging, such as box size or insufficient protection. Experiences with product sizing adjustments vary, with some finding it easy and others frustrated by unclear or missing instructions. A few customers report shipping delays or difficulty with tracking, and some found customer service unhelpful or hard to reach. Additionally, several customers were disappointed when the product's appearance or features differed from website photos or descriptions.
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How Trusted Shops prevents fake reviewsReviewshttps://holzkern.com/en-us
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Verified
Fire Nation review
I got the Fire Nation themed watch and it’s near perfect, the only thing I would say is that you could add a small bit of gold, maybe for the hour and minute hands just to make it more accurate to the Fire Nation colors but aside from that, it’s amazing
Verified
Outstanding customer service
A bracelet that I purchased fell off my wrist within 5 minutes due to a loose screw. I was able to fix it with one of the replacement screws that came with it, but, I emailed the company and requested additional pins and screws in case it happened again because they are so tiny if you drop one, you'll never find it. I had already lost the original screw and one replacement. They responded very quickly and replacement screws were on their way immediately. Excellent customer service and beautifully made jewelry.
Verified
BEAUTIFUL watch!
This watch is gorgeous. I love how the face looks different depending on how the light hits it. I was looking for a watch with a black band, and this definitely fits the bill! Giving 4 instead of 5 stars only because it was extremely difficult to resize the band; I ended up taking it to a jeweler to remove one of the sections because I could not do it on my own. But extremely happy with it otherwise!
Verified
Excellent Quality jewelry!
Was very pleased at the quality of the Star Trek bracelet that I received. I really appreciated the fact that the size was easy to adapt to a wide variety of wrists. I have small wrists and can't wear a lot of men's bracelets as they are usually too big and can't be made smaller. With your tools that were provided, and the great help video on you website I was able to resize the bracelet to the perfect size for me. The shipping time was excellent. Really fast. I got the bracelet on the date promised. Also the packaging was really nice and would be great used for giving one of your items as a gift. At this time I do not have a recommendations for anything more for you to do that make the product and buying experience any better. You have a great system in place now, don't change it!
Verified
I love the face of the watch & features
I love the face of the watch and all the features. I get a lot of compliments because it is beautiful and unique. I like the sweep hand, and timing features. It is exactly what I wanted. The only thing I wish my husband bought with the watch was 2 types of bands, rose gold and the one I have with the white shells.
Verified
Great Quality
I have bought two watches so far from Holzkern and I love both of them. They are my go to watches and I love the materials they are made of. Personally I really like many of the designs they have and I’m most likely to be getting more. They are still both going strong as I take good care of them, but they seem more sturdy than I expected as it says natural materials degrade faster. The packaging also helps so much that I store them in the boxes full time now
Verified
Love the product not the size it yourself kit
Love the product. It was bought as a Father’s Day gift for my husband. Unfortunately he still has not been able to wear it since we now have to take it to a jeweler to get the provided lengthening piece put in. The do it yourself kit is not sufficient for this price point and is impossible to do yourself. The product should come in sizes instead of including tiny tools to attempt to remove a tiny, super tight dual piece pin, and then reassemble.
Verified
Great products. Communication is challenging with American English in my southern vernacular. Not the manufacturer’s fault altogether, although I got frustrated before getting my problem solved. After an extended period of time waiting for new components for sizing because of customs questions on parts shipments, I was informed of the correct method for sizing that was new information to me. My dilemma was not understood correctly by customer service the first time, turns out. I will reorder from Holzkern, their products are top notch.
Verified
It was a beautiful bracelet, however there's no instructions on how to add links. So we will have to take it to a jeweler to do it. It was a gift. My hubby wasn't too impressed but I think it's really nice. The box it comes in is really nice so I really didn't need the gift box too.
Reply from https://holzkern.com/en-us
Hello Katrina,
Thank you very much for your review.
The length of our models with links can be adjusted individually. The appropriate tool is usually already included so that the adjustment is as easy as possible.
Here you can find all information on how to adjust your bracelet:
https://holzkern.com/en-us/pages/faq-gorgias?hcUrl=%2Fen-US%23article-8052842
If you need support or additional links, feel free to contact us:
https://holzkern.com/en-us/pages/faq-gorgias?hcUrl=%2Fen-US%2Fcontact
hallo@holzkern.com
Kind regards,
The Holzkern team
Verified
Purchased as a gift for my son. It’s a unique and nice bracelet for men. He loves it and has gotten a couple of compliments on it from others as well. Ordering and shipping process was smooth. Nicely packaged.
Verified
Excellent product better than any expectation.
Ordering items online can often be a source of anxiety, as the quality of products frequently fails to meet expectations. However, I was pleasantly surprised by this experience. The delivery was remarkably prompt, and the bracelet arrived beautifully packaged, appearing even more impressive in person than it did in the online photographs..
Verified
I had a bit of difficulty getting my watch, which was inadvertently sent back by the post office in error. The company worked with me and communicated with me every day so that we could rectify the issue and I was able to receive it in time for a 60th birthday.
The watch is absolutely stunning in person!
Verified
Very nice watch!
I love the watch! It comes in a very cool box and cover, plus the watch itself is quite unique. It only took a few days for me to receive it as well. I am excite to wear it and look forward to future designs!
Verified
He loves his bracelet -
We added one of the additional links so it fits perfectly and really suits him. It's well-made, the packaging was beautiful, it arrived quickly, and we're quite satisfied. Finding the video on how to add the link took a minute, but was helpful when I found it and I was able to add it in less than 10 minutes altogether. Thanks for a nice product!
Verified
Amazing!
I bought this for a Father’s Day gift for my husband and he absolutely loved it! It is made with quality materials and it has a good weight to it on his wrist. The design is unique and beautiful with the look of part wood and part tiger eye! The packaging was set in a beautiful handcrafted box. Definitely purchase if you are on the fence!
Verified
Gorgeous bracelet, beautiful presentation
The bracelet was not only just as beautiful as the website pictures, the box presentation was the most gorgeous thing! You really know how to box a gift, even if it’s only to myself
Verified
The product itself is five stars but the delivery was not. I am not sure if someone broke into the box and tore it apart or if it fell apart during shopping but the presentation opening the mailing box was not good.
I will still most definitely purchase from them again because their products are beautiful and well crafted but was a little disappointed in how it arrived.
Verified
Beautiful and masculine
This bracelet is beautifully crafted and still very manly looking. I got it for my husband for our 5th wedding anniversary (which is "wood"). This is something I know he will wear.
Verified
Good Product, Terrible Shipping
For the price point, this is a stylish, well-made, and durable item. However, shipping times are horrid and, based on my buying experience, borderline deceptive. When I made my purchase, the website featured a countdown clock which stated orders placed today, ship tomorrow. Although a shipping label was instantly created (locking in the non refundable sale), the ship status did not change for more than a week AND the item was shipped from overseas to the US. So it did not arrive for a few weeks after placing the order.
I will likely make another purchase, but caution other buyers: Be prepared for lengthy shipping times.
Reply from https://holzkern.com/en-us
Hello Stephen,
Thank you very much for your review.
We are sorry that there were delays in the delivery. When you are waiting for an order, this is of course especially frustrating.
All the more, we are happy that your parcel has now arrived.
Kind regards,
The Holzkern team
Verified
Star Trek Gold face watch
Item arrived quickly. Watch was well packaged and box was nice. The Watch is Working Great and is Beautiful. I am very happy with my purchase. Thanks for a nice Watch.
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"Be proud to be unique" – that's our promise. We create watches, jewelry and accessories for people who leave the ordinary behind and celebrate what makes them special. Made from natural materials lik...
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