Arte di MuranoReviews:
23 reviews in the last 12 months81 total reviews
Good
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Top positive review
May 29, 2023
Verified review
The drinking glasses I ordered were just as described (beautiful!) and arrived quickly, with no problems, and very well packaged. I was also kept well informed every step of the packaging and shipping process.
I ordered:
- the new orange swirl table glasses and the colors are vibrant and shape interesting and easy to hold;
- the traditional multi-colored millefiori table glasses and they are gorgeous.
Thank you!
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Top negative review
Jul 29, 2023
Verified review
Packaging glass sculptures for shipping overseas should be improved, significantly. Arte di Murano shipped a glass-sculpted candlestick wrapped in paper, then packed in a card box, topping the paper wrap with Styrofoam chips. The box was marked only with text in Italian, but even then the paper-wrapped sculpture was put in the box upside down as the text "alto" on the box was not understood by the packer. No graphic signs (arrows or clips showing the top) or warnings like "GLASS, FRAGILE". There is no indication of fragility on the waybill. The sculpture arrived to Canada completely broken - head, both hands, candle holder - in shatters. And it was a order for a birthday gift. I must admit that I was not able to refrain from crying.
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Reviews for Arte di Murano
Jan 8, 2024
Verified review
Wrong tray/defective
Wrong tray, defective rope border. I have reached out many times. Please resolve this matter, this was a special Christmas gift.
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Answer by Arte di Murano
Jan 12, 2024
The ordered item was delivered on December 20th.
As per our policy (point 3.7) you have 5 days to claim any breakages or damage to the goods received for insurance reasons.
The communication reached us on January 8, 2024, we immediately asked for the photographic material to understand, nevertheless we contacted several times by telephone to resolve the problem and received no response.
Jan 8, 2024
Verified review
My tray is not what I ordered & is defective with the rope sitting a half inch higher on one side
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Jul 29, 2023
Verified review
Packaging glass sculptures for shipping overseas should be improved, significantly. Arte di Murano shipped a glass-sculpted candlestick wrapped in paper, then packed in a card box, topping the paper wrap with Styrofoam chips. The box was marked only with text in Italian, but even then the paper-wrapped sculpture was put in the box upside down as the text "alto" on the box was not understood by the packer. No graphic signs (arrows or clips showing the top) or warnings like "GLASS, FRAGILE". There is no indication of fragility on the waybill. The sculpture arrived to Canada completely broken - head, both hands, candle holder - in shatters. And it was a order for a birthday gift. I must admit that I was not able to refrain from crying.
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