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Review summary
Customers frequently praise the fast, timely delivery of their orders. The extensive and diverse selection of wines and gourmet products, including unique or hard-to-find options, is also highly appreciated. Most reviewers describe the service as friendly, helpful, and efficient, particularly valuing quick responses to inquiries or issues. Secure and protective packaging, generally competitive prices, and an easy-to-use, informative website are additional positives mentioned by customers. Some customers report occasional courier-related delays and note minor damages or lapses in packaging. There are also requests for more discounts or promotions, with a few finding prices higher than expected. A number of users point out specific areas for improvement on the website, such as better search features or language options.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsVila Viniteca
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The best is the reference catalog that I can't find on other websites, the delivery service is quite good in terms of time and manner. The app and website search could be improved by wineries, for example, Pesquera wineries that exclusively show the Pesquera red or Fernández Ribera family which doesn't even appear, you have to search for the exact wine reference, or Luis Perez wineries. I don't know if it's a search engine issue, it happens in some other cases more.
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Yuzu Jam
The Yuzu jam, as in previous orders, is excellent.
The delivery time was perfect.
The packaging, on this occasion, was careless: my order was for 2 jars of jam (glass containers) and they came loose and unprotected in a box meant for packing bottles. Fortunately, they arrived undamaged, but a simple piece of paper to prevent the jars from colliding would solve it, as has been done on other occasions.
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Highly recommended
I couldn't find the product I was looking for in any local store and on Amazon it was exorbitantly priced, plus shipping, despite having an Amazon Prime account with supposedly free shipping. I found it on the Vila Viniteca website and ordered two bottles. Good price, fast and economical shipping. Excellent service. Now I have a reliable company I can trust. Highly recommended.
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Excellent Service
Good morning
The transport agency did not deliver as scheduled, and Stefano Beruschi personally managed the shipment and it arrived on time: a great service on his part. Having committed staff is a clear indication of how important the client is to Vilaviniteca. Thank you very much
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Everything perfect.
Good afternoon: I found the quality of the purchased product, RAPITENC vermouth, very important, both the white and the red are very good; and the shipping was excellent, as it arrived quite well and quickly, and as always, very, very well protected. Thank you very much.
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Product Proposals
Possibility of advances with a wide range of products and diverse geographical areas.
I would like for retail customers (who regularly buy advances and in-store and despite not being club members) to have the possibility of being invited to events, tastings, and presentations of advances. In the past, I have received invitations.
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Vila Viniteca is a reference in the wine world
Vila Viniteca is a reference in the distribution and sale of national and international wines. Additionally, it organizes events and publishes very interesting publications. There is also the possibility of joining the Vila Viniteca club that allows access to a selection of wines each month. Vila Viniteca is much more than a wine store.
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I already did this review, but I'm repeating it because they keep asking me for a review.
They are very quick in managing delivery issues. I called them for a claim and they resolved it in 10 minutes, a 10 for their service.
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An excellent option
They have a good range of products that could be improved by including more wineries and labels; their prices are average, but with promotions and bonuses, the proposal would become more attractive.
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Exceptional customer service! I placed an order to be delivered to a hotel for our honeymoon and Stefano went out of his way to make sure it arrived on time. Thank you again!
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Everything was perfect
Everything waas perfect. Only descripe on website send in 24 hrs., but delivery can take a bit longer, depending on where you live and the courier. Now I know I have to order a week before.
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The best proof of a satisfied customer is that they keep buying...
Our experience with this company is totally positive and the customer service is excellent...
The only thing we would ask is that they could influence the transport companies to be more serious with the customers!!!
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Well, I liked everything, the ease of purchase, the competitive prices, the welcome discount gift, the packaging of the order well protected until it reached home, and the speed of delivery.
I will definitely repeat.
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Everything perfect, except that I had to pick up the package at the transport company because there is no option to set a pickup point.
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They were very helpful. I wanted to get some gifts and don't know anything about wine. They were very helpful with choices.
I did have some trouble with getting some pages to download, but it could have been my phone.
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This time they have outdone themselves in speed. I naturally refer to the transport agency, who are the ones delaying the deliveries...
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Very Positive
Attitude when facing an unexpected event.
You acted with efficiency and promptness in response to the carrier's malpractice.
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An Excellent Selection
An excellent selection. Proven professionalism. Attentive, helpful, and of course great experts. One of my favorite websites to buy wine and spirits.
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Excellent Preserves
Excellent preserves. It reminded me of the ones my grandmother made from farm products. Thank you for providing a top-quality item.
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Speed in customer service.
The speed in shipping orders. I have placed several orders thanks to the discount offered when signing up as a customer.
Offer more deals and/or discounts according to the order amount. This makes the product price more appealing compared to the market.
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for Vila Viniteca
4.83
Excellent25 reviews
since Oct 26, 2023
Contact
- +34937777017
- vilaviniteca.es/en
- eshop@vilaviniteca.es
- Barcelona, ESP
About
Founded in 1932 in Barcelona, Vila Viniteca represents, exclusively, more than 350 wineries from around the world and currently has 10,500 references between wines and spirits. Its gastronomic offer i...
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