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certified since: Mar 27, 2018
updated on: Sep 30, 2022
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Reviews for mypalmshop.com
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the most relevant positive review
Apr 4, 2022
Wonderful palm trees in very nice condition. Nicely packed, fast delivery and I am more than pleased. Thank you.
They arrived when we still had minus degrees and survived planting in minus 7 degrees Celsius in the pot.
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the most relevant critical review
Jul 2, 2022
I placed four orders on Mypalmshop in 2 years. The 1st one: half of my items were missing. After claim via Paypal, I got the forgotten items.
The 2nd one: the cycas panzihuaensis I received was in a terrible state: all its palms had broken during the transport. I didn't make any claim, putting it on the account of bad luck and knowing that it could survive even without palms.
The 3rd order: impeccable, nothing to complain about, beautiful plants.
This encouraged me to order from them again. June 07, 2022. We are on July 02, 2022 and I am still waiting for my order of 114.72 euros! In spite of two reminders, remained without answer, via Paypal. Where is my order? And my money? You owe me 114.72 euros. What disrespect for the customer...
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Reviews for mypalmshop.com
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7 days ago
Delivered to a friend in Denmark. She says they were healthy plants, arrived safely and she is happy with them.
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Aug 5, 2022
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Jul 28, 2022
Quick response of and a favourable price
Suggestion : Increased range of different plants
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Jul 24, 2022
thanks excellent was serviceecivres CustomerremotsuC
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Jul 21, 2022
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Jul 15, 2022
Absolutely fantastic palms, to a very high quality, especially compared to what’s available in Italy!!
It would be better if delivery cost a bit less!!!
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Jul 14, 2022
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Jul 11, 2022
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Jul 2, 2022
I placed four orders on Mypalmshop in 2 years. The 1st one: half of my items were missing. After claim via Paypal, I got the forgotten items.
The 2nd one: the cycas panzihuaensis I received was in a terrible state: all its palms had broken during the transport. I didn't make any claim, putting it on the account of bad luck and knowing that it could survive even without palms.
The 3rd order: impeccable, nothing to complain about, beautiful plants.
This encouraged me to order from them again. June 07, 2022. We are on July 02, 2022 and I am still waiting for my order of 114.72 euros! In spite of two reminders, remained without answer, via Paypal. Where is my order? And my money? You owe me 114.72 euros. What disrespect for the customer...
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Answer by mypalmshop.com
Sep 5, 2022
Hello, we have had contact the whole time. It's right all other orders from you where perfect, but this time there was an issue with the transport company, you also know. For us it was also difficult but we updated you every time, you also opened a paypal dispute, during this dispute we can't pay you back because we have to get also through the investigation from them. You received al your money back, we also offer to send a new parcel, what more we can do? We are very sorry for what happend but it wasn't our fault, we really do our best.
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Jul 1, 2022
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Jun 27, 2022
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Jun 24, 2022
there was a problem with the plant (actually courier delayed the delivered) and being delivered dried, I was refunded (unless the courier parcel)
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Jun 20, 2022
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Jun 14, 2022
I received the plants soon and in good condition! This is the most important.
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Jun 14, 2022
Very very good
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Jun 12, 2022
Great plants and no issues at all
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Jun 12, 2022
Very fast delivery an Good packaging and Good looking plants
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Jun 12, 2022
3 1/2 stars,if possible.
The plants were of good quality and size, but the packing was a problem and they were damaged during shipping. I sent the company an email and the customer service was excellent. Multiple staff contacted me back and I was offered a partial reimbursement.
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Jun 6, 2022
Plants came in good condition
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Jun 3, 2022
Everything suits me
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