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updated on: Feb 4, 2023
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Reviews for mypalmshop.com
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the most relevant positive review
Apr 4, 2022
Wonderful palm trees in very nice condition. Nicely packed, fast delivery and I am more than pleased. Thank you.
They arrived when we still had minus degrees and survived planting in minus 7 degrees Celsius in the pot.
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the most relevant critical review
Feb 25, 2022
The dicksonia was not wrapped carfully enough -almost all tips on the leafs where broken. A shame because the plant as such looks to be in excellent shape. As the Dicksonia do not have that many leafs it leaves a sad impression for the plant now.
The palm was better wrapped round the leafs and only one tip broken. So that plant looks great.
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Reviews for mypalmshop.com
Verified review
Jul 2, 2022
I placed four orders on Mypalmshop in 2 years. The 1st one: half of my items were missing. After claim via Paypal, I got the forgotten items.
The 2nd one: the cycas panzihuaensis I received was in a terrible state: all its palms had broken during the transport. I didn't make any claim, putting it on the account of bad luck and knowing that it could survive even without palms.
The 3rd order: impeccable, nothing to complain about, beautiful plants.
This encouraged me to order from them again. June 07, 2022. We are on July 02, 2022 and I am still waiting for my order of 114.72 euros! In spite of two reminders, remained without answer, via Paypal. Where is my order? And my money? You owe me 114.72 euros. What disrespect for the customer...
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Answer by mypalmshop.com
Sep 5, 2022
Hello, we have had contact the whole time. It's right all other orders from you where perfect, but this time there was an issue with the transport company, you also know. For us it was also difficult but we updated you every time, you also opened a paypal dispute, during this dispute we can't pay you back because we have to get also through the investigation from them. You received al your money back, we also offer to send a new parcel, what more we can do? We are very sorry for what happend but it wasn't our fault, we really do our best.