Reviews for mypalmshop.com
4.55/5.00
Excellent
How is the rating calculated?
mypalmshop.com Reviews
: 545ExcellentCertified
Details
Contact
mypalmshop.com - Logo - reviews
Contact
Beekweg 18
7887 TN Erica
Netherlands
the most relevant positive review
2021-08-03T18:13:09Z 4 months ago
I bought a plant that was on sale. When the order was processed it turned out that I actually had payed more than the pricetag had indicated. The error was corrected immediately by Claudia who made me a rapid refund. Recommended shop! Plant was excellent quality!
the most relevant critical review
2021-05-10T04:08:49Z 7 months ago
The problem was that the two plants were placed in a box with one at each end. The courier upended the box and broke the more delicate plant - the tetrapanax. We had to cut the branches off and plant it, and it may not survive. Also, the Yucca rostrata was a smaller size than I ordered. The customer service was sympathetic and provided portional refunds on both. I would buy from them again.
Read the most relevant positive or most relevant critical review
Positive
Critical
What other customers say about their experience with mypalmshop.com
2021-04-09T12:02:21Z 8 months ago
I placed an order for some plants, my credit card was charged but the order was still not shipped two weeks later. When I chased it I was told that they no longer ship to the UK 'because of Brexit'. Sounds daft, I have had plants delivered from other companies in the Netherlands. I don't know when they would have told em if I had not chased them, now I am two weeks late in planting.
Verified review|
2021-02-23T12:30:01Z 10 months ago
I have today received my palm.
It has 2 branches. One is bend if not broken due to the packing, as the branch is almost 3 meters high and not 1,50 m; the other branch is brown, almost withered.
Not exactly what I had hoped or payed for, and in no way a palm I can place in my office
Verified review|
2021-07-04T15:08:17Z 5 months ago
There was no communication, and we have not received the goods even though the order was placed in March. Appalling.
Verified review|
2020-12-26T07:57:50Z 1 year ago
My order MPS-150567 from the 10.12.2020 has not come and we are now on the 26/12:2020
Verified review|
2021-05-27T05:54:55Z 7 months ago
Unable to honour order due to export restrictions.
Order cancelled by them?
Verified review|
2021-04-28T11:19:34Z 8 months ago
The transport lasted two weeks and some of the goods were damaged.
Verified review|
2021-01-16T22:01:25Z 11 months ago
One of the two palmtrees I ordered was almost dead.
Verified review|
mypalmshop.com - Logo - reviews
Answer by mypalmshop.com
11 months ago
Hello, we are sorry that the palmtree has not arrived properly. We tried to get in touch with you on the 18th. to solve this but we never received a reply. Could you try to get in touch with us?
2021-02-03T13:22:26Z 10 months ago
Immernoch nicht da lächerlich
Verified review|
mypalmshop.com - Logo - reviews
Answer by mypalmshop.com
10 months ago
Schade, dass Sie es lächerlich finden, ohne Zahlung, keine Ware. Das wir lächerlich sind ist wohl fehl am Platz. Sie haben nicht bezahlt und vorher senden wir nicht. Eine freundliche Kontaktaufnahme per Mail wäre wünschenswert gewesen.
Reviews for mypalmshop.com
4.55/5.00
Excellent
How is the rating calculated?
Trustmark for mypalmshop.com
Status:
updated on: 30/11/2021
certified since: 27/03/2018
mypalmshop.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At mypalmshop.com , you can use the guarantee from Trusted Shops and protect up to €2,500 . Find out more
Details about mypalmshop.com
mypalmshop.com - Logo - reviews
Contact
Beekweg 18
7887 TN Erica
Netherlands