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certified since: May 2, 2019
updated on: Dec 3, 2022
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Reviews for CarParts-Expert - EN
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Feb 18, 2022
The response time, information supplied and feedback was outstanding.
The only area where there could be some improvement would be the tracking, once the parcel is in the destination country.
I am still waiting on the package, am told I should receive it before 25th Feb.
At this stage I cannot comment on the quality of the goods.
Will definitely use you again in the future.
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the most relevant critical review
Nov 20, 2022
I sent you a question regarding the suitability of a dog guard for a Mercedes 2022 GLS with rear electric seats and not once did you say that the dog guard i was looking at would only fix to cars with manual adjustable head rests, so i purchased the guard then when it was delivered i could see there was a problem with the fixing brackets so contacted you to ask how it would fix to my car and your first response was it won't fit, not the answer i was expecting, you did come back with some other replies regarding photos but you have two different pictures of fixing brackets one showing a clamp style bracket and one with just a slide over bracket, i assumed as i had informed you of the electric seat adjustment you would have said you no longer make the clamp style bracket, so i'm left with a dog guard that i can not fit to my car, so as you can imagine i am not very happy with the service i received.
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Reviews for CarParts-Expert - EN
Verified review
Dec 22, 2021
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Verified review
Dec 7, 2021
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Verified review
BEWARE IF ORDERING FROM THE UK, Spent £160 on items and got an invoice from Parcel Force for £46 extra for custom charges before they would deliver. I buy many items from overseas sellers, I have never had a customs charge on items from other sellers. Clearly Carparts Expert are using below standard delivery methods which are cheap, but don't include customs. Slow despatch also. I ordered some other products from a seller based in China, same value and they were FED-EX, Car Parts items took twice as long to come from the Netherlands. Car Parts say custom charges are in the small print!!. Wouldn't use again
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Answer by CarParts-Expert - EN
Jun 14, 2022
Thank you for your review. You were alerted prior payment that additonal custom charges might apply. Unfortunately due to Brexit, shipping to the UK is more difficult, takes longer and is more costly. We shipped your products well within the 5 working days.
Verified review
Jun 8, 2022
Parcel failed to be delivered...not sure why....I originally gave you my home address but your computer asked me for an alternative delivery address..so I gave my Correos/Post Office box number also.
Delivery failed but I do not know the reason.
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Answer by CarParts-Expert - EN
Jun 9, 2022
Thank you for your review. We have already contacted you by email and offered a solution.
Verified review
Mar 30, 2022
As of yet the parts have not arrived, the mail tracker indicates they have arrived in the country and I am due to pay import duty once I have been written to and given payment details.
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Answer by CarParts-Expert - EN
Mar 31, 2022
Thank you for your comments. We are sorry to hear the parcel has not been delivered yet. As you live in the UK, customs may hold the parcel and charge extra custom duties. This was all mentioned on the product page. We are sorry you missed this information. According to the tracking link, it will be delivered soon. We also contacted you by email.
Verified review
Dec 30, 2021
Still haven't received my order 3 weeks later !
Very disappointing as this was a dog guard and Christmas present for my daughter who has just bought her first car .
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Answer by CarParts-Expert - EN
Jan 3, 2022
We are sorry to hear that the package has still not arrived.
apparently the parcel is still at customs, but we agree that it takes to long.
We sent you an e-mail to offer a solution.
Verified review
Aug 3, 2022
Website info ambiguos, got wrong item, still should pay for sending the part back - bad customer service
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Answer by CarParts-Expert - EN
Aug 18, 2022
thank you for your email. We have send you an email regarding your complaint.
Verified review
Feb 28, 2022
Shipping delayed multiple times. Goods arrived over a month late. Poor customer service too.
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Answer by CarParts-Expert - EN
Mar 1, 2022
thank you for your review. We are so sorry that it took so long to have your order shipped. Our supplier did have some production delays. We have informed you about that by email. But ofcourse you are right that it took much longer than expected and we apologies for that. We do hope the products are to your satisfaction.
Verified review
Feb 1, 2022
Es un Robo, una pieza que vale céntimos cobrada a precio de Oro.
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Answer by CarParts-Expert - EN
Feb 2, 2022
Buenos días,
De hecho, nos ha pedido un clip por € 3,-. Tenemos que enviar esto como paquete postal y, lamentablemente, los gastos de envío desde los Países Bajos a España son de 18 €. esto hace que el producto sea tan caro para usted.
En el pasado, intentamos enviar estos artículos por correo postal, pero a menudo no llegaban y no se podían rastrear.
Carparts-team
Verified review
Mar 16, 2022
Very slow dispatch, very slow delivery.
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Answer by CarParts-Expert - EN
Mar 17, 2022
Thank you for your comments. We are sorry the parcel did not arrive. We shipped it on the 2nd of March and sent you the tracking link. We will email you to help you further. We are sorry you did not contact us directly. We could have helped you sooner.
Verified review
Feb 16, 2022
Didn’t even received it montb after
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Answer by CarParts-Expert - EN
Mar 1, 2022
Thank you for your email. We are sorry you are not satisfied. You ordered a product to be shipped to Canada. Shipping to a country beyond EU borders is always a bit tricky and shipping can be delayed. We have kept you up to date about the shipment and even offered a solution. We are sorry that despite all that, you are still unsatisfied.
Verified review
Dec 22, 2021
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Answer by CarParts-Expert - EN
Dec 23, 2021
We are very sorry that your shipment is still on its way to you. Our carrier has indicated that there have been delays to Ireland and that the package is likely pending at customs for clearance. We hope that the package will be released soon and that you are satisfied with the product.