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Review summary
Customers consistently praise the secure and careful packaging, ensuring products arrive undamaged. The wide variety and range of British and American products is highly valued, and fast delivery is frequently celebrated. Customer service is often described as helpful, prompt, and supportive. The website is generally praised for its ease of ordering and product discovery. Prices are generally seen as reasonable or competitive. Some customers express concerns about shipping costs, which are seen as high by some. Occasional issues with couriers cause frustration despite the shop's quick dispatch. There are also isolated concerns about packing for perishables or breakables, and some customers mention issues with product availability, basket retention, or out-of-stock items, especially during peak periods. A few instances of lacking communication or follow-up from customer service were also noted.
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How Trusted Shops prevents fake reviewsReviewsKellys-expat-shopping.nl/en
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Verified
The huge range of products and a life saver service for ex pats especially for proper British tea and of course unmissable Mince Pies! Quick service and great packaging!
Verified
I have ordered from Kelly's for over 2 years now and I have never been disappointed My order always comes within the time frame and my packages are never damaged. The quality of their items are top notch. If I could give more than 5 stars, I would
Verified
Great website to order from, so easy to find what I want, delivery quick and packaged well. Very happy with all and will be ordering and visiting one of their stores soon 👍🏼
Verified
Great selection of products I've had difficulty sourcing equivalents locally! The shipping was super fast and everything was so well packaged. Very excited and can't wait to shop more for Christmas baking!
Verified
Been a customer for years. Always willing to listen and help if there is a question!. So much english food in the shop. Staff also very helpful. 5 stars!
Verified
Perfect, perfect, perfect. Thanks so much for a quick and safe delivery.
My first but not my last order at Kelly's.
Kind regards from Germany
Silke
Verified
The ease of shopping online and having the order delivered within a day or two is especially valueded by this senior lady. No longer do I need to take the tram and then walk additional blocks to reach the shop, then repeat to go home again, and carrying a heavy load.
Verified
Tip top from order to delivery!
Easy website for finding exactly what I needed, simple explanation of postage costs, fast delivery and wonderfully, safely packed with eco friendly packing! Top service from start to finish! I have only compliments!
Verified
Need a shop in Venlo or Roermond!!
I like that its packed really well. the order is delt with quickly . DHL guy was very helpful with the delivery.
Please get a shop opened in venlo or Roermond so we can get frozen and other stuff not done on line. Not Eindhoven or Maastrict as they are always choosen and are an hour away each side of us . We have lots of english and others in this area and Germany. Why are alot of things always unavailable on line ?
Verified
Excellent attention to detail
The care put into packaging the canned goods and pie crust exceeded my expectations.
The pricing is also realistic and shipping fast. In general. Very satisfied!
Verified
I received another product than ordered (very similar) Just sent a text and I received the correct order the next day. Didn’t have to return the other product. Excellent service 👍
Verified
Schneller Versand und super verpackt. Karton war beschädigt aber der Inhalt aufgrund der guten Verpackung unbeschädigt! Als Verbesserung bleibt mir nur eins zu sagen, wünschenswert wäre wenn größere Mengen bestellbar wären.
Verified
No worries with your side,
But DHL said they would deliver on the Friday I waited the whole day then an email came late to say they would deliver the next day on the Saturday no explanation that's 2 days wasted.it makes you wonder if it is worth the hassle
Verified
Fast delivery for my English sweets
I just live that I can get my favorite sheets that I allways buy when visiting my family in scotland.
Must visit the shop soon
Verified
Each order is expertly packed.
Each order up till now was expertly packed with protective foam rolls and inside several cardboard boxes. No loose products rolling around in box.
Verified
I love your website, soone I will visit the store in rotterdam for the fresh thing witch, are not available in the webstore. ♥️♥️♥️
Verified
Love the products!
Love the products I got, they have a great selection! Also, super helpful people! (helped me when I had car battery issues, when picking up the package) 🫶
Verified
Uitstekende service
Mijn bestellingen worden altijd uitstekend verpakt. Ik zal willen dat een keer naar de winkels kunnen zelf bezoeken maar die zijn te ver weg.
Verified
Quick shipping & fragile items securely packed
I've ordered from a couple different expat shops before, but I'm sticking with Kelly's. They ship out quickly and pack fragile items extremely well. At other shops, I had broken jars but never here! That added attention to detail makes a world of difference.
Verified
Everything is always packed very carefully and usually makes it to my place in perfect condition. This was the case again by my last order.