Snackje.com
Reviews:

1,896 total reviews   1,178 reviews in the last 12 months

Review summary

Customers consistently commend the service for its very fast and reliable delivery, often receiving packages earlier than expected. The broad and unique selection of products, including hard-to-find and international items, is also highly appreciated by many. Items typically arrive well packaged and in excellent condition, and customer service is generally described as responsive and helpful. Additionally, fair and competitive pricing is frequently noted as a positive aspect. Some customers, however, mention that shipping or import fees can be high, particularly for international orders. There are occasional reports of minor damage to packages and suggestions for improvement in this area. A minority of customers have encountered unhelpful or rude interactions with customer service when issues arise. Out-of-stock issues for popular items are also mentioned, with calls for better restocking and transparency.

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ReviewsSnackje.com

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Community member 
1 Reviews
 Verified

Snackje! the best of its kind in Europe! <3

I appreciated the fast shipping and well designed website, I also had a question about a specific product and the answer was quick and informative. I personally requested that the box is packed carefully and with enough padding since I was mainly ordering chips and had the concern that they would break and Snackje truly delivered everything with care and love which I truly appreciate. For the things I believe could make Snackje even better is show the “best before” of the product visibly I personally would’ve also loved if I got a small chocolate or a snack as a gift in my order (of course only for the orders who spent over ?€) but seeing that I spent more than 70 euros I would’ve appreciated a little gift no matter how small just something random but of course that is no complaint but rather a suggestion. I was more than lucky to find Snackje and I am almost sure that this is not the last time I order from them. Thank you for everything!
Community member 
1 Reviews
 Verified

Speedy delivery, well packed, perfect condition

I ordered 10 cans of monster energy to add to my collection. I was a little nervous ordering from overseas as I have received dented cans from a number of other suppliers, previously, even from within the UK. The package arrived quickly, the contents were very well packed and every can was in perfect condition. I couldn’t be happier. I will definitely be using Snackje again and would highly recommend them. Thanks guys.
Community member 
1 Reviews
 Verified

All ok except delivery

The order was exactly what I asked and I was very happy with the ease of ordering, selection and pricing. I am very unhappy with delivery and aftercare. I was a tourist in NL. I ordered my package with 2-3 business day delivery as I was leaving the country just over a week after I ordered. The package arrived 2 days after I left based on the tracking it sat with the delivery company for days. I had emailed Snackje during this period hoping they could push the delivery company so that delivery would be close to the service standard and did not hear any response. Luckily the delivery went to my family so they will enjoy the box but the lack of delivery standards or assistance from Snackje was a problem
Community member 
2 Reviews
 Verified

Good selection and fast deliveries

Good selection and I am usually buying Swedish Julmust and Påskmust. It would be good to state/show the number of cans/bottles per tray too so I can order accordingly. I am usually buying full trays so this info would help significantly. Also, what about an option to commit in advance to a lower price and that way you will not have unsecured stock and can buy with bigger confidence.
S B
Simone B.
7 Reviews
 Verified

Die Bestellung war super einfach und schnell

Die Bestellung war super einfach, die Lieferung war superschnell innerhalb von drei Tagen da. Die bestellte Ware war in tadellosen Zustand und es lief alles reibungslos. Ich persönlich kann Snackje nur empfehlen. Es war auch nicht meine letzte Bestellung vielen Dank
Community member 
1 Reviews
 Verified
Quick delivery and reasonably priced considering I cannot get the ultra black monster in shops in Ireland , wish it wasn't as expensive for delivery but items are heavy and have far to go so its understandable, plus so far items have came in perfect condition.
Community member 
2 Reviews
 Verified

Alles super

Die Ware entspricht voll und ganz der Erwartung, es gab Probleme mit der Lieferung die aber durch Snackje umgehend kompetent und freundlich behoben wurden. Also alles in allem bin ich vollkommen zufrieden und kann Snackje nur empfehlen!
Community member 
1 Reviews
 Verified

Products good / customer service bad.

Have used before and the experience was good, but this time around I had a few issues and the owner - the only customer service contact - is extremely rude, sarcastic and unhelpful. Ordered to the UK, the owner input the incorrect address which I had to contact him to get changed which is admin I shouldn’t have to do, but apparently owe thanks to him for changing so quickly when I did contact him. This delivery was meant to be delivered 2 days later. The new label didn’t process as quickly as the previous, and was held up for numerous different reasons such as customs, delivery days and holds. Everyday the tracking updated saying I would receive the delivery today between x times, and I contacted the owner on numerous occasions because it kept getting rescheduled and I didn’t understand what was happening. The tracking also stated more information was needed on the customs labels. The owner didn’t help, said he’d contact UPS and get back to me, but nothing ever happened. I ended up contacting UPS myself on multiple occasions to sort the holds and then to get an answer on what was happening so eventually they got my parcel delivered. I’m not exactly sure why I paid a delivery fee or extortionate import fees when I did all the work myself. Also looking forward to the sarcastic response from the owner, probably something along the times of ‘Glad you got your delivery :)’ as that is all he can really think of.

Reply from Snackje.com

Hello Rosy, Thank you for sharing your feedback. I’m glad to hear you are happy with the products, though I would like to provide some clarity regarding the shipment. I do apologize for the human error on the initial shipping label; luckily this was corrected within 10 minutes of your email to ensure the parcel could be sent out. When the customs hold occurred on Friday (27/03), I contacted UPS immediately to resolve the issue. Because it was a weekend, we had to wait for their response, but as soon as they requested the missing information on Tuesday (31/03 16:09), I provided it to them within 10 minutes to get the hold cleared for you. The hold was resolved later that night. While I understand that tracking updates can be confusing, the parcel was delivered on the fifth business day (02/04), which is within our advertised 4–6 day delivery window for the UK. We did our best to manage these logistics with UPS as quickly as they allowed, and I’m sorry if the process felt frustrating from your perspective. Please let me know if you have any questions. Kind regards, Luca Snackje.com
Community member 
2 Reviews
 Verified
Excellent service, they provide international shipping for a lot of European countries, fast deliveries, customer service was on point and they quickly responded to the questions I had sent via email. On top of everything, this is the only website I could find that sells Monster Energy from Korea as well as some other Japanese ones that you can hardly find on other websites, the product range for other items is also wide. They packaged each of my cans with bubble wrap and filled the rest with paper to avoid the products from bumping.
Community member 
1 Reviews
 Verified

Missing package, missing accountability.

Ordered from Snackje and this turned into a very frustrating experience. My package was marked as delivered by DPD, but it never showed up in the parcel locker or anywhere nearby. Most likely got stolen because of poor delivery. I contacted customer service and they responded quickly at first, but after I replied, they simply stopped responding. I had to send a follow-up myself after 8 days just to get any update at all. When they finally answered, there was no apology for the delay. Instead, I was told to fill out a DPD form, effectively shifting the responsibility onto me, even though this is something the sender can handle directly with the courier. At no point was a replacement or refund offered for a package that never arrived. Instead, I was expected to do extra work just to move things forward. Losing a package can happen. Ignoring the customer and refusing to take responsibility is a choice.

Reply from Snackje.com

Hello Rexi, Thank you for taking the time to share your feedback. I would like to apologize for the delay in our response regarding your missing parcel. Because your tracking information shows the package as "delivered," we are required by DPD to provide a completed "Declaration of Non-Receipt" to initiate a formal claim. We wish this additional step wasn't necessary, but it is a mandatory requirement from the carrier. We previously informed you that once we received the completed form, we would immediately resolve the issue for you. This could have been either a full refund or a reshipment. Unfortunately, you declined to fill out the form and instead expressed your intent to leave a negative review. As you mentioned that you also work in customer service, I am sure you understand that resolving these types of issues is a collaborative process. While we strive to make things as easy as possible for our customers, we cannot bypass the carrier's claim requirements. Ultimately, as the form was declined a second time, our hands were tied. Please know you can always contact us again. Kind regards, Luca Snackje.com
Community member 
1 Reviews
 Verified
Once again, a perfect delivery. The item was packaged very carefully and arrived very quickly. Everything was in excellent condition, and the whole process was smooth and professional. As always, I am completely satisfied and can highly recommend this seller.
Community member 
1 Reviews
 Verified

Top site

Ik was op hun site beland en ze hebben leuke apart dingen zoals chip die ge hier nergens kunt krijgen en optijd verzonden en snel goede service ik ga er sowieso nog ens keer wa bestellen
Community member 
1 Reviews
 Verified
Nothing to complain about. Delivery was quick, delivery costs were also reasonable considering the distance the package had to travel. Prices are also fair, the stock is quite impressive and has plenty of great flavours to choose from (talking about Monsters, of course)
Community member 
1 Reviews
 Verified
producten die je op andere plaatsen niet vind, snelle levering en indien niet lang meer houdbaar, correcte weergave van uiterste bewaardatum - goede diversiteit van het aanbod, betere service dan my american shop
Community member 
1 Reviews
 Verified
Ordering was simple. Delivery was fast from Netherlands to Estonia and consumer oriented delivery time, not during business hours, like usually happens in Estonia. DPD delivery notification was bit short, just 2h 15min in advance.
Community member 
1 Reviews
 Verified
Wurde schnell versendet. Da aber das Paket beschädigt war ging es automatisch zurück. Daraufhin wurde mir ziemlich schnell Ersatz geschickt. Ich bin sehr zufrieden. Danke Gerne wieder.
Community member 
1 Reviews
 Verified

Great Selection and Quick Delivery

Parcel shipped fast and was packaged perfectly all arrived safe and sound. Stocked up with over 100kg of ramune and monster M3. Great service and will order again once stocks return
Community member 
1 Reviews
 Verified

Quick delivery and good products

I was looking for a particular flavor of sweets, and after a google search i found this webshop. I had never heard of it before, so i had no idea what to expect. But the website was easy to navigate, the delivery was quick and the products i ordered were good and in date. 5/5 Definitely recommend this webshop
Community member 
1 Reviews
 Verified
Very quick delivery, ordered it in a Thursday and received it on a Friday, and all the products I ordered were there in good quality.
Community member 
1 Reviews
 Verified

Great variety

I like the variety of snacks, specially barebells bars i can only get here since they aren't available on my country. Shipping is also pretty fast, but really expensive for a small packge. I also think stocking some bars could be improved, some stay out of stock for a long time.

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