Review summary
Customers are generally pleased with the fast delivery of their orders and highlight the website's ease of use for searching and ordering. Product quality receives positive remarks, with many satisfied customers, and customer support is often described as prompt and helpful. Some customers also report effective resolution of returns and refunds by support staff. However, there are recurring concerns regarding delays or issues with logistics partners, as well as insufficient order or tracking information, especially when orders are split or tracking details are inaccurate. Difficulties in reaching customer support or experiencing unresponsiveness are mentioned, along with unclear or problematic returns and refunds processes. A few customers note defects or poor packaging in some products. Additionally, improvements are requested for tracking features and clearer contact options on the website.
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How Trusted Shops prevents fake reviewsReviewsBerger Camping COM
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Verified
A wide variety of high-quality products
I am satisfied with the products. There is a wide variety available, and the prices are reasonable.
I would recommend adding an option on the website that allows customers to view the status of their orders, as well as the shipment tracking number.
I ordered products worth €224.99 for delivery to Germany, but the shipping was not free, even though the website states that orders over €50 qualify for free delivery. The products I ordered were not marked as bulky items.
In addition, the Advantage Card form does not work.
Overall, I am happy with the products, but there is room for improvement regarding delivery information, order tracking, and website functionality.
Verified
Good customer service and quick response
arrived. The package was sealed, but one of the boxes inside was empty and a product was missing. I contacted customer service and they responded very quickly.
They handled the situation professionally and explained how the refund process works. Communication was clear and helpful, and the issue was resolved without any problems.
Even though there was a mistake with the delivery, I appreciate the fast response and the way the customer service handled the case. Overall a good experience thanks to their support.
Verified
Berger was not diligent with delivery details
the dometic cfx5 35 fridge seems all good so far, although i have had it for a few days only. but the delivery was a pain, because Berger did not enter my mobile number when they registered the parcel with DHL and this caused a headache with the delivery, because i dont have any doorbells. and i didnt know that DHL did not have my mobile so i was waiting at home for delivery, the delivery van came outside and left because they could not reach me. i was able to add my mobile through DHL myself in the end - had to pretend to change my address, but it was a waste of my time.
Verified
A rendelésemmel minden rendben volt. Viszont az ügyfélszolgálatnak feltett kérdésemre, hogy hogyan tudok vásárolni Magyarországról cégként nagyon későn kaptam választ. Mivel akciós termékről volt szó megrendeltem magánszemélyként. A termék rendben megérkezett hozzám és a választ még az után kaptam.
Verified
Berger did their part and all good everything but finnish delivery company Postnord was slow and they didnt even try to deliver order to home. I was home all day and there just came message "delivery to home couldnt be done" so I know Postnord was bullshitting.
Verified
I would describe my dealings with Berger as a very very positive. I ordered some items which Berger sent and it ended up in the procession of PostNord in Denmark (where I'm from). PostNord managed to throw the package away so I never received it. Berger refunded me and asked me to order again, which I did, and this time it ran through smoothly. Thank you Berger for excelent service.
Verified
It was easy to use your website to buy online. You responded quickly to my contacts when the delivery company UPS did not deliver the goods to my address, and did not tell me where they had dumped it.
Verified
I live in Ireland and was struggling to get this kit. Berger did exactly what they said the would do.. it was delivered in 6 working days. Great piece of kit.
Verified
Easy to order, clear overview on the website; there was a delay in delivery, but I was kept informed—great service
Verified
Fast shipping and low prices
Product was lowest and the shipment was very fast. According to this order I WILL be ordering stuff from Berger in future also.
Verified
I needed a new SEITZ (now Dometic) window pane for our 1999 Tabbert autocamper - in stock - fast shipping - very good communication - will definitely shop again
Verified
Great product and great delivery to IRL very happy with a vent. So got second with fan to replace old ones.
Verified
Diverse portfolio of products & super fast delivery
Diverse portfolio of products, competitive prices and what is more important when you need urgently something, the fast delivery.
Verified
Ordered from Ireland. Best value , website good, delivery within a week...I am very pleased with service.thanks
Verified
The parcel arrived with damaged packaging. The sender did not add a phone number to my address, which is why the parcel was delayed for two days. Without a phone number, DPD could not deliver it. Shipping fee is significantly higher than other similar suppliers.
Verified
Fast and good service
Everything went as expected. Fast and good service. The bike mount is now in use.
Verified
Order feedback
First, once the order was placed, catalogue was included for free but sent as a separate package...second, the main package was with wrong tracking without ability to see where it is and when to expect. 10 days, several times to contact support, it was miracle to find an email. exactly 10 days after order I didn't receive any feedback or tracking for item costs 500+ euro.... and the catalogue is on German only!
Verified
The tailgate light which I ordered was exactly the one I required. It was delivered on time safely in the time frame stated.
Verified
Everything was good don't panic if items are missing it might come in different parcel
Everything was good besides the fact that you are not informed if your order is split in multiple parcels.
Verified
Fast delivery to Denmark 🇩🇰 . With tracking.
Everything looked fine in the package . /Brunner Action camping sofa./