EXIT Toys - exittoys.ie
Reviews:

507 total reviews   107 reviews in the last 12 months

3.45

Fair

507 total reviews
107 reviews in the last 12 months

5
57 %
4
3 %
3
4 %
2
< 1 %
1
36 %

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Review summary

Customers are generally satisfied with the quality and durability of the products, with many also praising the competitive prices and overall value for money. Several reviews highlight that products are typically easy to assemble, and some customers note fast shipping as well as responsive communication and prompt solutions from customer service. However, there are recurring issues reported with delayed, incomplete, or missing deliveries, and a lack of updates throughout the process. Some customers struggle to reach support or find responses unhelpful or slow. A few customers also mention defects, quality issues, or missing parts, leading to assembly challenges.

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ReviewsEXIT Toys - exittoys.ie

(38)
(1)
(4)
(3)
(61)
Community member 
1 Reviews
 Verified
Ordered a pool, amazing quality and very fast delivery to Ireland
Community member 
1 Reviews
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Great value and quality - very please
Community member 
1 Reviews
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Item not received

Website stated item was in stock and would be delivered within 3 days. Bought for a childs birthday as it should have been delivered one week before the birthday. Still not received 2 and a half weeks later. First reason: their internal systems were down. Second reason: my address was wrong (although the tracking link shows they are sending it to the "wrong" address.) Eventually sent me a tracking link for the courier but this link shows the item still hasn't been handed to the courier. Now asking for a review for an item I haven't even received.
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3 Reviews
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The goal posts are top quality and a great price. Love it.
Community member 
1 Reviews
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Very helpful and fast delivery
Community member 
1 Reviews
 Verified
Terrible service ordered on 29th of June jo delivery and no money back they're ignoring my emails and what's apps they don't fulfill orders and keep your money I had to open a dispute with bank and they didn't respond to it so don't waste your money they keep it and lie to you im. still waiting now 31st of july for a repky or a refund shocking company
Community member 
1 Reviews
 Verified

Order not received and no communication from Exit toys

I order a swimming pool and cover and tried to cancel the order the same day. Absolutely no communication. Through track and trace I am told my order is complete however I only received the cover of the pool. I am trying to get in contact with Exit toys but there’s absolutely no communication from them. This is so disappointing as it cost me €157
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1 Reviews
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Hassle free & fast delivery
Community member 
1 Reviews
 Verified
I have to say 0 for the time being as I only received the groundsheet and not the pool. The DPD driver had the lime green pool in her van but said it was for someone else and not for me but I ordered the groundsheet & pool together and now it say's on my order and dpd tracking 'delivered' but I still have no pool 😪
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1 Reviews
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Incorrect dispatch

Ordered a trampoline for my child's birthday. Sent 2 identical boxes instead of box 1/2 and 2/2. Contacted support and they said they would send the correct box. I explained that it was for a birthday present and asked for it to be sent ASAP. Wasn't very pleased of response from support team. They said we'll send it and that's all we can do. Took 8 days from order until second box arrived. This could have been sent by a quicker delivery method especially given that it was exits fault that order was posted wrong in the first place. As a result of this the trampoline wasn't received complete in time for child birthday. Very unhappy with the service provided by exit and attitude to how the original error wads resolved

Reply from EXIT Toys - exittoys.ie

Thank you for taking the time to share your feedback. We are very sorry to hear about the mistake with your order and that the trampoline was not complete in time for your child’s birthday. We fully understand how disappointing and frustrating this must have been. This is not the experience we aim to provide, especially when it comes to special occasions. We also understand your frustration regarding the handling and delivery speed of the missing box. If there is anything we can still do for you, please don’t hesitate to contact our customer service team. Kind regards, team EXIT Toys

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EXIT Toys - exittoys.ie

EXIT Toys is thé contemporary brand that encourages, and even challenges, kids to play outside and enjoy themselves.

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