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Review summary
Customers frequently praise the fast delivery, high quality of clothing, and satisfaction with fit and size recommendations. Many highlight the responsive and helpful customer service, as well as the easy and straightforward ordering process. Returns are often described as simple and hassle-free. Additionally, customers appreciate the good value for money and regular promotions. However, some customers express dissatisfaction with delivery delays, inconsistencies in product quality and sizing, and occasional slow or complex customer support. There are also remarks about the need for improvements in site navigation or checkout, confusion or extra effort required during returns, and disappointment with missing out on discounts or insufficient markdowns. Specific delivery companies are criticized for poor service, missed deliveries, or lack of professionalism.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewswearegarcia.com
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Satisfied but with a caveat about the delivery.
The clothes fit very well and are of good quality.
Fast shipping.
The only downside is the delivery by DHL, which is delegated to an external company Colis Privés, which is much less conscientious and leaves the parcels in the neighbors' mailboxes and records it as personally delivered against signature. It's a shame for the brand, the delivery lacks seriousness.
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Very much contact necessary
Unfortunately, I had to contact you multiple times regarding the complaint. The processing of the replacement also took a very long time. After that, the replacement was even sent twice, so I had to return one item. This was all associated with a significant additional effort for me.
All the more regrettable, I find it that this effort was necessary at all, as I was not satisfied with the quality of the original product. Even though I am very pleased with the replacement I ultimately received and am grateful to you for it, I would have wished for a more straightforward and customer-friendly process overall. In my view, there is still significant room for improvement here.
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Reply from wearegarcia.de
Thank you very much for your open feedback. We regret that the handling of your complaint involved an increased effort for you and that the processing time and double delivery caused additional inconveniences. We are pleased that you are ultimately satisfied with the replacement received, and we take your suggestions seriously to make the service smoother and more customer-friendly in the future.
We appreciate your patience and thank you for your feedback.
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Bought 2 jeans in the 2-for-1 promotion. However, I found the color of one of them less appealing. I wanted to return it and order another color. Unfortunately, this went wrong. The lady from the service department sorted it out perfectly for me. Very happy with it. And the jeans fit perfectly!
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Reply from wearegarcia.nl
Good morning, thank you for leaving your positive review. Best regards, Garcia
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Fast Delivery
Fast delivery, the size determination or recommendation was absolutely fitting. We still ordered the measured and one size larger, as our teen often has a bloated stomach during PMS. She is happy with both sizes and also with the length. Everything top
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Reply from wearegarcia.de
Good day, thank you very much for your review. Best regards, Customer Service Garcia
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Privacy, good webshop and ecoscore
First of all: Garcia has good clothing. Although the Goodonyou.eco score is not yet sufficient, ordering in the webshop is fine.
One concern regarding privacy:
When entering my address, my gender was also a mandatory question. No need for that, right?
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Reply from wearegarcia.nl
Good morning, thank you for your review. Best regards, customer service Garcia
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I am very satisfied! 😊 The sweater was delivered in no time and the return process was completely hassle-free. I only returned it because it was a bit too big for me. Otherwise, everything was perfect – happy to shop again anytime! 👍
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Reply from wearegarcia.de
Good day, thank you very much for your review.
Best regards,
Customer Service Garcia
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Cross-market review
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Best Vest. I already have the lighter model from last year and I love it. I find the leopard pattern very high quality. I can only recommend it. For those who prefer it looser, I would order it in size L. I usually wear size S or 36.
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Reply from wearegarcia.de
Hello, thank you very much for your review.\n\nBest regards,\n\nCustomer Service Garcia
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Fast delivery and everything well packed. Hopefully the return, which I have to register, will also work out well. I will definitely order here again. Nice selection and good quality.
I tried with a photo to see if the pants suit me and the digital assistant immediately suggested the size of the pants and what can I say: they fit 👍.
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Reply from wearegarcia.de
Thank you very much for your kind feedback. We are very pleased that you are satisfied with the fast delivery, the secure packaging, and the quality of our products. It's particularly nice to hear that our digital assistant was helpful in selecting the size and that the pants fit perfectly. We place great emphasis on offering you a pleasant shopping experience with a wide selection.
We look forward to welcoming you back soon.
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Simple, casual fashion with very good price/performance ratio
I really like the casual, simple style of Garcia. The cuts and patterns are very nice, the price/performance is very good - and the delivery is always very fast! I'm completely satisfied.
The only thing: pants are often too long and I am, at 1.69 m, rather average and not really short.
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Reply from wearegarcia.de
Good morning, thank you for your review.
Best regards,
Garcia Customer Service
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For trousers in size 176
I have been looking for trousers for my 1.75 m tall, fairly slim daughter that also fit in length for a long time. You have done a great job with this and the inner waistband can be adjusted thanks to the elastic.
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Reply from wearegarcia.de
Good morning, thank you very much for your review. Best regards, Customer Service Garcia
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2 Jean boys Ilyano ordered on the same webpage in the same size: 176:
-Ilyano 399 Straight - Medium Used
-And Ilyano 399 Straight Jeans - Medium Used
yet the models do not have the same cut!
There is a difference in width of each thigh of 2 cm and in length of 5 cm!!
The only difference was that one was labeled straight and the other straight (which to me means the same thing).
In short, it is not clear and it is misleading!
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Boys' Jeans
Very easy to order and in the house in a few days. I ordered 2 pairs of jeans for my son. A small downside is that one pair was larger, but both pairs were otherwise the same size and model (production error?).
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Reply from wearegarcia.nl
Good afternoon, thank you very much for your review.
Best regards,
Customer Service Garcia
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My order was sent quickly and was very well packaged. However, the delivery service is completely deplorable. They didn't bother to ring my doorbell or contact me. I rescheduled the delivery, but it was the same thing. I had to pick up my order while I wanted it to be delivered to my home.
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Absolutely reliable seller. Super quality for blue and black T-shirts. Great with cuffs on the sleeves. They used to be available in white with a great heavy fabric as well. Unfortunately, they are no longer available in white with this quality. The fabric is much thinner now. I also don't buy white shirts anymore. I used to buy them often. It's a shame the seller decided this way.
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Reply from wearegarcia.de
Dear Customer,\n\nThank you very much for your loyal support and detailed feedback. We are very pleased that you are satisfied with the quality of our blue and black T-shirts and the design with cuffs on the sleeves. We take your remark regarding the white T-shirts seriously because customer satisfaction is very important to us. We are continuously working to provide the best quality and meet your expectations as best as we can.\n\nKind regards\nGarcia
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Change your carrier!
Hello
We couldn't enjoy the items because the carrier was unable to comply with the selected delivery day and did not drop off the package at the collection point during opening hours. Conclusion: the items were returned to you. I had to place a new order and couldn't take advantage of the same promotion; I lost €10 and my son didn't get his gifts for his birthday. A tip: change your carrier! We only have problems with Colis Privé. I hope to be quickly reimbursed for the first purchase. I hope the second order is correctly received. Best regards
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clear site
Good navigation, just avoid returning to the start of the search when switching pages in navigation, you need to make your selections again each time.
Type of jeans differs on the screen from the impression on the jeans, maybe clarify
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Item was well packaged. The jeans were of good quality. Unfortunately, still too wide for my extremely slim son. A pity. Therefore, returned. Return was somewhat confusing as two labels with different numbers came in the email. Otherwise, it went smoothly.
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Reply from wearegarcia.de
Thank you very much for your feedback.
We are pleased that you were satisfied with the quality of the jeans and the packaging. We are sorry that the fit was not optimal for your son and that the return process became a bit more complicated as a result. We are nevertheless glad that the process overall went smoothly.
We wish you all the best and hope to welcome you again on another occasion.
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Very satisfied
The ordering process, tracking shipping, and delivery worked smoothly, as far as everything is excellent. It is only regrettable that two jeans bought in one order are shipped in two separate shipments from the perspective of environmental protection and sustainability.
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Reply from wearegarcia.de
Dear Customer,\n\nThank you very much for your review.\n\nBest regards,\nGarcia
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Best Shop. There were problems with the delivery. Garcia quickly and easily fixed the issue. Everything always works smoothly and effortlessly here. I order here again and again. I love the clothes.
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Reply from wearegarcia.de
Thank you very much for your kind words and your trust in our shop. We are very pleased that we were able to solve the challenges with the delivery to your satisfaction and that you always have positive experiences with us. We greatly appreciate your repeated orders and your enthusiasm for our range. We look forward to continuing to convince you with our offers in the future.
Best regards,
Garcia
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Clear website, good service. And of course: excellent articles. My husband is 1.98 m tall, hard to buy jeans in size 38/38, but you have it!
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Reply from wearegarcia.nl
Good morning, thank you for your positive review. It's great to read that you are so satisfied with us. Best regards, Garcia
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Verified Reviews
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for wearegarcia.com
4.38
Good892 reviews
since May 10, 2022
Contact
- +31786832266
- www.wearegarcia.com
- webshop@wearegarcia.com
- Alblasserdam, NLD
About
This company has linked Trusted Shops profiles.
