Reviews for monnierfreres.com



Good

4.49/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 569 Trusted Shops reviews collected in the last 12 months.
In total, monnierfreres.com has already collected 1,065 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/06/2018
Date of order
02/06/2018
18/06/2018
I'm a happy customer :)
5.00
Excellent

Date of publication
13/06/2018
Date of order
05/06/2018
13/06/2018
SO GOOD
5.00
Excellent

Date of publication
09/06/2018
Date of order
02/06/2018
09/06/2018
Totally, their service is great
5.00
Excellent

Date of publication
08/06/2018
Date of order
01/06/2018
08/06/2018
It was for my wife I liked it but she didn't
5.00
Excellent

Date of publication
08/06/2018
Date of order
25/05/2018
08/06/2018
It can be difficult to access the account on the website. The return process is a little confusing.
Nonetheless I like the products sold on the site.
1.67
Poor

Date of publication
06/06/2018
Date of order
30/05/2018
06/06/2018
Easy purchase and Fast ship
5.00
Excellent

Date of publication
05/06/2018
Date of order
29/05/2018
05/06/2018
Fast and good service
5.00
Excellent

Date of publication
03/06/2018
Date of order
27/05/2018
03/06/2018
Great items and service
5.00
Excellent

Date of publication
02/06/2018
Date of order
26/05/2018
02/06/2018
Excellent service and follow through.
5.00
Excellent

Date of publication
02/06/2018
Date of order
25/05/2018
02/06/2018
This is the rating for the delivery only. The store entered WRONG shipping address, that result 1 week to 10 days of delay, involving a lot of self-investigation and communication with DHL (WORST) on my side. I could not receive the item before my trip, that I'd have to reroute the package to outside of country. BAD experience. Store refunded the shipping cost 15 after I requested.
1.67
Poor

monnierfreres.com replies: 04/06/2018
We are truly sorry to hear this. Please write an email to contact@monnierfreres.com to see what we can do for you. Kindest regards, MONNIER Frères customer success

Date of publication
01/06/2018
Date of order
25/05/2018
01/06/2018
Received amazingly soon after ordering Received several email updates, which was nice as I have never placed an order before. I ordered this necklace from Anthropologie, but they sent me the wrong product. By the time I received and contacted Anthropologie, item was sold out. I was happy I found this item and received without any issues Also, i was able to use a 25 promo code
5.00
Excellent

Date of publication
30/05/2018
Date of order
23/05/2018
30/05/2018
They were super helpful with all my questions. I received my international shipping order very fast. I highly recommend them
5.00
Excellent

Date of publication
30/05/2018
Date of order
23/05/2018
30/05/2018
Efficient
5.00
Excellent

Date of publication
28/05/2018
Date of order
21/05/2018
28/05/2018
The boots are as described- fantastic It took awhile to ship them but once they did, they arrived quickly. Customer service is prompt and friendly , however, they were not able to access needed information consistently . Ann was terrific trying Abd staying in touch . I would not hesitate to shop there again.
4.67
Excellent

Date of publication
26/05/2018
Date of order
18/05/2018
26/05/2018
Delphine was wonderful. I do not speak French and she made sure that my order was legitimate and accurate. More Americans need to discover this site. It’s fabulous. Thank you
5.00
Excellent

Date of publication
24/05/2018
Date of order
16/05/2018
24/05/2018
Great service
5.00
Excellent

Date of publication
22/05/2018
Date of order
15/05/2018
22/05/2018
Especially, customer service is wonderful
4.67
Excellent

Date of publication
19/05/2018
Date of order
12/05/2018
19/05/2018
Great shopping experience
5.00
Excellent

Date of publication
18/05/2018
Date of order
11/05/2018
18/05/2018
I received the wrong shoe size. I ordered the shoes for a trip and I couldn’t take them.
1.00
Very Poor

monnierfreres.com replies: 23/05/2018
We are sorry to hear this, an exchange is possible on the shoes (if the size is available). Otherwise you will have a full refund. Please write to customercare@monnierfreres.com Kindest regards, MONNIER Frères team

Date of publication
15/05/2018
Date of order
08/05/2018
15/05/2018
Highly recommend Monnier Freres. I'm a first time purchaser, but was so pleasantly surprised with how great an experience it was. I purchased a handbag and it came beautifully packaged, and was shipped "express" (2 day) from France to my home in USA. Give them a shot
5.00
Excellent

Date of publication
15/05/2018
Date of order
08/05/2018
15/05/2018
Good customer service
5.00
Excellent

Date of publication
14/05/2018
Date of order
07/05/2018
14/05/2018
Great
4.33
Good

Date of publication
12/05/2018
Date of order
02/05/2018
12/05/2018
Love the product and fast delivery.
5.00
Excellent

Date of publication
11/05/2018
Date of order
04/05/2018
11/05/2018
Great
5.00
Excellent

Date of publication
09/05/2018
Date of order
01/05/2018
09/05/2018
An excellent shopping experience
4.67
Excellent

Date of publication
06/05/2018
Date of order
28/04/2018
06/05/2018
Love the bag I purchased Fast shipping, beautifully packaged Will purchase again
5.00
Excellent

Date of publication
06/05/2018
Date of order
29/04/2018
06/05/2018
I was a little weirded out (thought I was being scammed) about the extra information they needed over the phone and sending more info over email a few days after my purchase, but everything turned out ok. I guess it was due to international shipping. Packaging was good, shipping was timely. I would purchase here again.
5.00
Excellent

Date of publication
06/05/2018
Date of order
28/04/2018
06/05/2018
Item was authentic and as described. Quick shipping too
5.00
Excellent

Date of publication
04/05/2018
Date of order
26/04/2018
04/05/2018
Prompt service and delivery, excellent overall.
5.00
Excellent

Date of publication
03/05/2018
Date of order
25/04/2018
03/05/2018
Thank you
5.00
Excellent

Date of publication
03/05/2018
Date of order
25/04/2018
03/05/2018
Good Good Good Good Good Good Good
5.00
Excellent

Date of publication
03/05/2018
Date of order
26/04/2018
03/05/2018
everything was perfect. packaging, authenticity. it was all great
5.00
Excellent

Date of publication
02/05/2018
Date of order
09/04/2018
02/05/2018
Excellent
5.00
Excellent

Date of publication
02/05/2018
Date of order
25/04/2018
02/05/2018
Item came beautifully packaged and service was excellent. I will definitely shop here again
5.00
Excellent

Date of publication
02/05/2018
Date of order
25/04/2018
02/05/2018
Everything was fantastic
Kudos to the design team in packaging & presentation. Perfect
Oh...and the Marc Jacobs strap is HOT
5.00
Excellent

Date of publication
01/05/2018
Date of order
23/04/2018
01/05/2018
Perfect shopping Thank you
5.00
Excellent

Date of publication
01/05/2018
Date of order
23/04/2018
01/05/2018
Perfect
4.00
Good

Date of publication
30/04/2018
Date of order
22/04/2018
30/04/2018
My shoes was defected. And i tried to contact them. They never answered. I never got the return label.
1.00
Very Poor

monnierfreres.com replies: 07/05/2018
Dear customer, We are sorry to hear this. Please send an email to customercare@monnierfreres.com. We will reply as soon as possible. Kindest regards, MONNIER Frères Customer succes.

Date of publication
30/04/2018
Date of order
23/04/2018
30/04/2018
good
5.00
Excellent

Date of publication
29/04/2018
Date of order
20/04/2018
29/04/2018
Package arrived quickly and the text notifications were on point. I love my new Alexander Wang bag.
5.00
Excellent

monnierfreres.com

Contact
29 rue Tronchet
75008 Paris
France
Tel: +44 2076600376
non-premium number, from Monday to Friday between 9 am and 7 pm
contact@monnierfreres.com
monnierfreres.com
Owner
Monnier Frères SAS
29 rue Tronchet
75008 Paris
France
Trade register
RCS Paris B 529 256 190
Authorized representative
Jean Monnier
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with monnierfreres.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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