Reviews for monnierfreres.com



Excellent

4.66/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 371 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 719 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Love my shoes
5.00
Excellent

Great experience. Unreal to think I got these items delivered to my house from Paris in a matter of a few short days.
5.00
Excellent

Perfect shopping and delivery. Thank you
5.00
Excellent

Very helpful
5.00
Excellent

Great customer service
4.33
Good

fast delivery with nice products
5.00
Excellent

Excellent pricing and fast delivery from France. Very pleased with the purse and the company is very trustworthy. Will be buying from them again in the future.
5.00
Excellent

I placed an order for 10 days, but none of them will give me an updates nor details even I sent couple email or messages.... I m so disappointed abut and never buy anything from there again
1.00
Very Poor

Will definitely shop again
5.00
Excellent

After asking me on the phone to send a copy of my ID in order to ship, I asked them to cancel my order. It seemed there may have been something going on here that was not above board - buyer beware
1.00
Very Poor

I am very happy and satisfied with my purchase from monnierfreres , good price and fast shipping
5.00
Excellent

Good store
4.67
Excellent

Terrible process unorganized
1.00
Very Poor

I have purchased from Monnier Freres 4 times now. I had to return one of the items and it was very easy to do and customer oriented.
5.00
Excellent

taxes charged with no explanation
3.00
Fair

Delivery arrived within a reasonable amount of time given the affordable cost. Got a really cute welcome gift. Loved my first time shopping experience. Will come again
5.00
Excellent

Great service Highly recommend.
5.00
Excellent

Excellent customer service. Great prices for luxury good that are hard to find in the US.
5.00
Excellent

I have ordered from here on multiple occasions and each time has been outstanding service, delivery and packaging
5.00
Excellent

Shipping is fast. Overall great experience
5.00
Excellent

Fast delivery with many updates along the way
5.00
Excellent

Uber fast shipping and great quality product
5.00
Excellent

Very good:)
5.00
Excellent

I made a purchase during the 2017 Black Friday sale. My purchase was refunded due to technical disruption and the item being out of stock. I believe that the company should have upheld their side, and offered to supply the item once back in stock, for the price that was payed. To not do so is unreliable. This has damaged my trust in the company, and I don't intend to shop with them again.
1.00
Very Poor

Great first shopping experience with a wonderful personal touch
5.00
Excellent

great service and super fast delivery
5.00
Excellent

Wrong information
4.67
Excellent

Very good items,price and services. I will order again and again
5.00
Excellent

Very nicely packed & my boots came in excellent condition
5.00
Excellent

was very impressed
5.00
Excellent

Fast shipping and the shoes are perfect
5.00
Excellent

good quality.
5.00
Excellent

exactly what was shown in good condition and packaged very well
5.00
Excellent

the box is broken when arrived. since the shoes are intact, didn't return.
4.00
Good

Came fast and was es expected. Thank you.
5.00
Excellent

Scarf was delivered promptly & beautifully wrapped. I was very pleased with my first time shopping experience with this store.
5.00
Excellent

I was very disappointed in the sneaker/shoes I purchased. The website description said that the lining of the shoes was full leather, this is not the case. I emailed them to ask them to look into the shoes, but twice they replied that the description said it was leather, so I gave up. The shoes are great, exactly as shown on the website, but I always like my shoes to be leather lined. Valerie
2.67
Fair

My order number is #100072656.
I ordered it on October 26th 2017.
But I still have not received the goods.
The customer center does not process it quickly.
1.00
Very Poor

Professional and prompt. Will recommend.
5.00
Excellent

2 days delivery from France to Malaysia. Item packed well and beautifully. Thank you
5.00
Excellent

monnierfreres.com

Contact
29 rue Tronchet
75008 Paris
France
Tel: +44 2076600376
non-premium number, from Monday to Friday between 9 am and 7 pm
contact@monnierfreres.com
monnierfreres.com

Owner
Monnier Frères SAS
29 rue Tronchet
75008 Paris
France
Trade register
RCS Paris B 529 256 190
Authorized representative
Jean Monnier
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with monnierfreres.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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