Reviews for monnierfreres.com



Excellent

4.69/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 256 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 604 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Super fast shipping. Items in excellent condition, would have wanted a sturdier package, but overall great experience. Hope to purchase more things in the future.
4.67
Excellent

I am very satisfied.
5.00
Excellent

Good packing
5.00
Excellent

great
5.00
Excellent

Excellent service and fast ship time
5.00
Excellent

Love my Giuseppe bag, delivery was fast (2days). Will buy from you guys again. Thanks
5.00
Excellent

Wonderful service and product
5.00
Excellent

Satisfactory service
5.00
Excellent

Very reliable conpany. Will buy again.
5.00
Excellent

very fast deliverylow price and high quality
5.00
Excellent

Order 3 times. Cancelled from MONNIER 2 times.
1.00
Very Poor

Website show product in stock, make order and receive confirmation email. But they say their system error, the product is out of stock . How poor is the website system.
1.00
Very Poor

Authentic items, fast shipping
5.00
Excellent

Love the shoes
5.00
Excellent

I really love my new Tory Birch suede pumps They are very comfortable and I'm certain that I will make another purchase in the near future.

Thank you
5.00
Excellent

quickly
5.00
Excellent

Wrong tracking number was issued but customer service agents responded super fast and I'm supper impressed with the service
5.00
Excellent

First time shopping on Monnierfreres, everything arrived beautifully packed and shoes are beautiful.
5.00
Excellent

I did not give five stars for goods because I ordered what I thought was my size, US 9B but 8.5C arrived. Apparently I did not check your size chart as 39IT is 8.5 but the width was not noted. I have now been informed that all of your Ferragamo shoes are C width. I do not see that in the description. I'm glad that the return is free and was handled promptly.
4.67
Excellent

I am a little annoyed at your shipping service. I still have not received my item and it has been a week.
2.00
Poor

Excellent
5.00
Excellent

If no shipping fee that will be great
4.00
Good

excellent
5.00
Excellent

I had make an order for 2 same product , they only shipped 1 to me. I send email to the customer support team request the missing product ,but without any inquiry ,then refund to me, they told me reorder the product on their website myself if I want the product . I see the product in stock again , then I reorder and received the confirmation email,however, they cancel my order.
1.67
Poor

I don't buy this shop never.
They send wrong item , and They didn't change correct item I lost time and money.
1.00
Very Poor

Fast delivery, goods as described.
5.00
Excellent

Excel te evrythin
5.00
Excellent

Nice product, super fast delivery
5.00
Excellent

Came quickly, well wrapped ...
5.00
Excellent

The bag is great, thank you
4.67
Excellent

No receipt.
4.33
Good

Great
5.00
Excellent

Was a bit skeptical after reading some of the reviews, but I received my order beautifully wrapped and packed in a Monnier box. The delivery was in 4 business days to Australia. All in all a very happy and satisfied customer
5.00
Excellent

outstanding customer service and fast delivery Highly recommend
5.00
Excellent

Shipment is slow and the customer service response time is super long even without reponse
2.33
Poor

monnierfreres.com replies: 25/07/2017
We are sorry to hear about this. We have some delay because of the sales period. We will do our best to satisfy you. Monnier frères Customer Success contact@monnierfreres.com

Super fast delivery and great service Thx
5.00
Excellent

Excellent Will definitely shop here again
5.00
Excellent

They were fantastic about handling my concerns
5.00
Excellent

Very pleased
5.00
Excellent

Overall is good only the depatching time is a little long (around4 days)
4.00
Good

monnierfreres.com

Contact
29 rue Tronchet
75008 Paris
France
Tel: +44 2076600376
non-premium number, from Monday to Friday between 9 am and 7 pm
contact@monnierfreres.com
monnierfreres.com

Owner
Monnier Frères SAS
29 rue Tronchet
75008 Paris
France
Trade register
RCS Paris B 529 256 190
Authorized representative
Jean Monnier
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with monnierfreres.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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