Reviews for monnierfreres.com



Good

4.46/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 637 Trusted Shops reviews collected in the last 12 months.
In total, monnierfreres.com has already collected 1,252 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
21/09/2018
Date of order
14/09/2018
21/09/2018
The delivery was fast, the selection was great, and the customer service was excellent
5.00
Excellent

Date of publication
19/09/2018
Date of order
12/09/2018
19/09/2018
Great service, authentic product
5.00
Excellent

Date of publication
18/09/2018
Date of order
11/09/2018
18/09/2018
1st class service
5.00
Excellent

Date of publication
18/09/2018
Date of order
04/09/2018
18/09/2018
My order was cancelled and it took days to let me know.
1.00
Very Poor

Date of publication
14/09/2018
Date of order
07/09/2018
14/09/2018
They sent me and my friend both the incorrect bag....
4.00
Good

Date of publication
14/09/2018
Date of order
07/09/2018
14/09/2018
My bag charm came very quickly
5.00
Excellent

Date of publication
14/09/2018
Date of order
07/09/2018
14/09/2018
Very good
5.00
Excellent

Date of publication
14/09/2018
Date of order
07/09/2018
14/09/2018
Shoes delivered as promised and promptly
5.00
Excellent

Date of publication
14/09/2018
Date of order
07/09/2018
14/09/2018
Efficient and trusted delivery
5.00
Excellent

Date of publication
14/09/2018
Date of order
07/09/2018
14/09/2018
I placed my order and a few days later my order was delivered.
4.33
Good

Date of publication
13/09/2018
Date of order
06/09/2018
13/09/2018
Well done
5.00
Excellent

Date of publication
13/09/2018
Date of order
06/09/2018
13/09/2018
I had been searching everywhere for a Burberry item with no luck.
Finally I was able to locate it at Monnier Freres And it only took 2 days delivery time. MF was also kind enough to include a 20 coupon for my next purchase. I couldn’t be happier
5.00
Excellent

Date of publication
12/09/2018
Date of order
05/09/2018
12/09/2018
Unfortunately I'm not able to give you a 5 due in part because you had the wrong shipping address I've requested that my package be delivered to a different address not to my billing address fortunately I happened to be home that day so I was able to retrieve my package however had not been home it would have been a problem I changed my address because we have a problem in my building with theft
4.00
Good

Date of publication
12/09/2018
Date of order
05/09/2018
12/09/2018
Perfect
5.00
Excellent

Date of publication
12/09/2018
Date of order
03/09/2018
12/09/2018
Like the extra security precautions.
5.00
Excellent

Date of publication
11/09/2018
Date of order
04/09/2018
11/09/2018
super good
5.00
Excellent

Date of publication
11/09/2018
Date of order
24/08/2018
11/09/2018
Excellent service and a beautiful backpack, I received my item promptly.
5.00
Excellent

Date of publication
10/09/2018
Date of order
02/09/2018
10/09/2018
it been returnedbut I do not why
1.00
Very Poor

monnierfreres.com replies: 12/09/2018
Dear customer, We are truly sorry to hear this. A new law went through and the US customs rules are harder now. Perhaps this can explain the fact it came back to us. However this issue has been dealt with and you can order again. Kindest regards, MONNIER Frères customer care.

Date of publication
09/09/2018
Date of order
02/09/2018
09/09/2018
Absolutely LOVE this bag at an incredible price, came quickly, exactly as shown on the website- no complaints Thank you
5.00
Excellent

Date of publication
08/09/2018
Date of order
31/08/2018
08/09/2018
Outstanding job
5.00
Excellent

Date of publication
07/09/2018
Date of order
31/08/2018
07/09/2018
Great product and service
5.00
Excellent

Date of publication
07/09/2018
Date of order
26/07/2018
07/09/2018
good
5.00
Excellent

Date of publication
07/09/2018
Date of order
31/08/2018
07/09/2018
My parcel was delivered to my billing address rather than my stated delivery address - even though I’d received confirmation on order of my delivery address. I had to leave work to ensure it wasn’t stolen from my front porch

Goods arrived in good condition.
Customer service - I asked a billing question and got a cursory response rather than helpful or friendly one
2.67
Fair

Date of publication
06/09/2018
Date of order
30/08/2018
06/09/2018
My only complaint is that the imposition of duties and taxes of 30 of the cost of the item is really excessive. An item looks like it is a good price and then you increase the price by a third. Wow. Also, shipment should be free for orders over a certain amount. My order was over 1200 and I still got charged for shipping, in addition to the 30 for duties and taxes.
4.33
Good

Date of publication
04/09/2018
Date of order
19/08/2018
04/09/2018
Merchandise was delivered in perfect condition in a timely manner. Unfortunately, I ordered the wing size and had to return. The return was very easy and I had my credit within a few days. I will definitely order from this company again and have already recommended them to friends
5.00
Excellent

Date of publication
04/09/2018
Date of order
28/08/2018
04/09/2018
Great service and love the shoes
5.00
Excellent

Date of publication
03/09/2018
Date of order
26/08/2018
03/09/2018
I didn't receive my order and now I have been told that the item has been returned and that they are refunding my money and that might take 5 to 10 days. I haven't received an explanation as to why they could not send the order. I've been told the item is in stock so it seems very strange that they can't send it.
1.00
Very Poor

monnierfreres.com replies: 04/09/2018
Dear customer, We are truly sorry about this, however once the parcel is back to us we only refund the parcel. We cannot send it back without an order number. We try our best to help you. Kind regards, MONNIER Frères Customer Success

Date of publication
02/09/2018
Date of order
26/08/2018
02/09/2018
Service was excellent
5.00
Excellent

Date of publication
01/09/2018
Date of order
25/08/2018
01/09/2018
I placed an order for a necklace and for some reason the delivery email said attempt to deliver return to sender i contacted monnierferes and they said not sure what happened you will be refunded. No alternative given as to how to still get my purchase. Guess they didn’t care to help find a resolution and get the sale
1.00
Very Poor

monnierfreres.com replies: 04/09/2018
Dear Ms Haverson, We are truly sorry about this, however once the parcel is back to us we only refund the parcel. We cannot send it back. We do our best to help you. Kind regards, MONNIER Frères Customer Success

Date of publication
01/09/2018
Date of order
24/08/2018
01/09/2018
Handbag was shipped and sent quickly and received in perfect new condition.
5.00
Excellent

Date of publication
31/08/2018
Date of order
24/08/2018
31/08/2018
The entire experience with Monnier Freres was excellent. Customer service was the best. My Coach handbag arrived in perfect condition. It was wrapped very well, inside and out. I could not be more pleased. Thank you very much
5.00
Excellent

Date of publication
31/08/2018
Date of order
24/08/2018
31/08/2018
very fast shipping ,Thank you
5.00
Excellent

Date of publication
30/08/2018
Date of order
23/08/2018
30/08/2018
Looked better on pics than IRL, but that is quite common :-)
4.67
Excellent

Date of publication
28/08/2018
Date of order
15/07/2018
28/08/2018
The package sent to me was defective, and there were many scratches on it. Maybe it was a sample or someone else's return.
4.00
Good

Date of publication
27/08/2018
Date of order
20/08/2018
27/08/2018
Everything was professional and easy from shopping on-line, to making the purchase to a timely delivery. The Alexander Wang slides are just perfect
5.00
Excellent

Date of publication
27/08/2018
Date of order
20/08/2018
27/08/2018
Everything was great
5.00
Excellent

Date of publication
27/08/2018
Date of order
20/08/2018
27/08/2018
the goods delivered came in DAMAGED. I spent 300 on this bag. Also, I tried contacting them about giving me an exchange for this item or give me a discount so I can bring it to a shop to fix it. However, they stopped responding to my emails, and leaving me stranded with this broken bag.
1.00
Very Poor

monnierfreres.com replies: 28/08/2018
Dear Jason, Your satisfaction is our top priority. Please contact: customercare@monnierfreres.com and we will find a solution for you. Kindest regards, MONNIER Frères Customer Care

Date of publication
27/08/2018
Date of order
20/08/2018
27/08/2018
great
5.00
Excellent

Date of publication
26/08/2018
Date of order
18/08/2018
26/08/2018
WOW I’m going to be doing more business with y’all. Incredible product and everyone so nice and informative. Thank you
5.00
Excellent

Date of publication
23/08/2018
Date of order
12/08/2018
23/08/2018
Returns booked but they got the pickup address wrong and item wrong for the return documents.

Earrings were also bent, and website is bad, hard to use
1.67
Poor

monnierfreres.com replies: 29/08/2018
We are truly sorry to hear this. We hope the return has been sorted. Please know that your satisfaction is our priority. Kindest regards, MONNIER Frères Customer Success

monnierfreres.com

Contact
29 rue Tronchet
75008 Paris
France
Tel: +44 2076600376
non-premium number, from Monday to Friday between 9 am and 7 pm
contact@monnierfreres.com
monnierfreres.com
Owner
Monnier Frères SAS
29 rue Tronchet
75008 Paris
France
Trade register
RCS Paris B 529 256 190
Authorized representative
Jean Monnier
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with monnierfreres.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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