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Review summary
Customers consistently praise the high quality, finishing, and materials of the products. The design and appearance are widely appreciated for their elegance and practicality. Shipping is often described as fast and efficient. Customer service receives frequent positive mentions for attentiveness, professionalism, and friendly support. Additionally, careful and attractive packaging, often including personal touches like handwritten notes, is frequently highlighted. Personalization options are also appreciated by customers. Some areas for improvement include reports of slow issue resolution from customer service. A few customers have experienced issues with delivery companies or missing promotional items. Additionally, several customers express dissatisfaction with incomplete or unclear customizations.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewsscharlau.com/gb
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Amazing design and functionality
I loved both the toiletry bag and the backpack!! I am fascinated by their design, the materials used, and the color of both products. The "Barbour green" of the backpack and the vibrant orange of the toiletry bag. I've never had such beautiful backpack and toiletry bag. Of the backpack, I would also highlight its functionality, due to the number of compartments it has, for carrying the computer and tablet, the possibility of carrying it by the side handle like a travel bag (very useful if you carry another backpack), its strap to attach to the trolley, etc. It's amazing!! Thank you!
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Magnificent bag
Just as described, good finishes and materials, it's perfect for my daily use to carry my work materials. It arrived in a very short time and perfectly packaged, which is appreciated, and I also like to take care of every detail as you mentioned in the note, and I value it a lot. Thank you very much for such a well-done service.
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I ALREADY KNOW THE LEATHER SUITCASES. IN FACT, I HAVE 3 THAT I USE DAILY.
I REALLY LIKED THIS ONE BUT THE OUTER LOWER ZIPPER IS HARD TO OPEN BECAUSE I SUPPOSE THAT WHEN IT WAS SEWN, IT WAS A BIT CONSTRAINED.
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First Experience
The shipment arrived earlier than expected. The packaging is carefully done, and the handwritten note is also a nice detail.
The product, at first impression, is very good; the rest will be determined by time.
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The delivery service could be improved. The transport company GLS told me on Friday that they were unable to deliver to the pick-up point because it wasn't available at 19:00. That is not true, as I specifically chose a store that is open every day continuously from 09:00 AM to 01:00 AM. They should monitor the service provided by the contracted shipping company, as it leaves much to be desired and makes me reconsider future purchases.
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Great attention to detail and service
Great attention to detail and excellent service. I had an issue after having one of their backpacks for a long time and they didn't hesitate to assist me quickly and with a high level of professionalism.
They have a very well-crafted product.
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Very careful attention in everything...
Very careful attention throughout the whole process, from purchasing with complete detail, billing, to receiving the product and ensuring everything is not just correct, but excellent. Nuria Herrero, a professional who ensures that the product she sells is excellent, with extremely high quality and attention, I reiterate, absolutely more than professional. Highly recommended. Thank you very much for everything and I will definitely repeat.
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To the excellent article and the speed in delivery. It was for a gift but I have no doubt I will buy something for myself. Congratulations to the whole Scharlau team
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The product is excellent, the shipping was fast and efficient.
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The packaging was top-notch. Perfectly wrapped and presented. Very good quality and the recording.
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I loved the quality of the products! Very professional.
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In the acquisition of the Mand backpack-bag...
In the acquisition of the Mandi WOW backpack-bag, the interior personalization of "your name" is quite poor.
It is almost impossible to distinguish and does not match at all in clarity with the images provided on their website.
It is noticeably improvable.
Regards
Dr. Gerardo López
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Excellent product and very friendly staff...
Excellent product and very friendly and professional staff
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I am very happy with my purchase.
Product, timings, packaging, and shipping all perfect. Thank you!
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Good quality, fast shipping and good service
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Very good quality. The shipping was perfect.
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It has been very satisfying, especially being able to speak personally with Nuria.
Very pleasant treatment. To improve, the parcel service, not on your part, you shouldn't allow the package to be delivered with bumps. Your company makes quality products and they shouldn't be delivered in a bad way.
Thank you very much for your help when we needed it and we will keep you in mind for other purchases.
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Fast shipping
Delighted with the management and the fast and efficient shipping.
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Elegant and sophisticated design, and the quality of the product.
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An excellent product, delivery earlier than expected and a very nice presentation and details
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for scharlau.com/gb
4.46
Good49 reviews
since Nov 24, 2022
Contact
- scharlau.com/gb
- customerservice01@scharlau.com
- Sentmenat, Barcelona, ESP
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