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Review summary
Customers are highly satisfied with the excellent quality and durability of the products, as well as their appealing and practical design. Many also commend the brand's meticulous attention to detail in packaging and presentation, which enhances the shopping experience. The customer service is frequently described as attentive, helpful, and professional, and shipping is often fast and efficient. Some customers enjoy the available personalization options. A few customers mention isolated issues with stitching or the feel of materials, and there are occasional reports of slow or unresolved responses from customer service. Some customers experience shipping delays or problems with the shipping company. There are also mixed experiences with product personalization, with some customers noting errors or disappointing results.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsscharlau.com/gb
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Magnificent bag
Just as described, good finishes and materials, it's perfect for my daily use to carry my work materials. It arrived in a very short time and perfectly packaged, which is appreciated, and I also like to take care of every detail as you mentioned in the note, and I value it a lot. Thank you very much for such a well-done service.
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The delivery service could be improved. The transport company GLS told me on Friday that they were unable to deliver to the pick-up point because it wasn't available at 19:00. That is not true, as I specifically chose a store that is open every day continuously from 09:00 AM to 01:00 AM. They should monitor the service provided by the contracted shipping company, as it leaves much to be desired and makes me reconsider future purchases.
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First Experience
The shipment arrived earlier than expected. The packaging is carefully done, and the handwritten note is also a nice detail.
The product, at first impression, is very good; the rest will be determined by time.
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Great attention to detail and service
Great attention to detail and excellent service. I had an issue after having one of their backpacks for a long time and they didn't hesitate to assist me quickly and with a high level of professionalism.
They have a very well-crafted product.
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Very careful attention in everything...
Very careful attention throughout the whole process, from purchasing with complete detail, billing, to receiving the product and ensuring everything is not just correct, but excellent. Nuria Herrero, a professional who ensures that the product she sells is excellent, with extremely high quality and attention, I reiterate, absolutely more than professional. Highly recommended. Thank you very much for everything and I will definitely repeat.
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To the excellent article and the speed in delivery. It was for a gift but I have no doubt I will buy something for myself. Congratulations to the whole Scharlau team
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In the acquisition of the Mand backpack-bag...
In the acquisition of the Mandi WOW backpack-bag, the interior personalization of "your name" is quite poor.
It is almost impossible to distinguish and does not match at all in clarity with the images provided on their website.
It is noticeably improvable.
Regards
Dr. Gerardo López
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It has been very satisfying, especially being able to speak personally with Nuria.
Very pleasant treatment. To improve, the parcel service, not on your part, you shouldn't allow the package to be delivered with bumps. Your company makes quality products and they shouldn't be delivered in a bad way.
Thank you very much for your help when we needed it and we will keep you in mind for other purchases.
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Fast shipping
Delighted with the management and the fast and efficient shipping.
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Elegant and sophisticated design, and the quality of the product.
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An excellent product, delivery earlier than expected and a very nice presentation and details
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Very good shopping experience
Speed and care in shipping, very good communication.
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ALL GOOD (AS ALWAYS) ACCORDING TO EXPECTATIONS
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Excellent products
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Excellent products
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Excellent customer service and top quality beiefcase.
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Customer service and the website need an update. On the website, items appear available, but when you are placing the order, they announce that it is not available, out of stock or SOLDOUT, but on Instagram it announces that it is available. Very confusing.
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The purchase and receipt service of…
The purchase and order receipt service is very punctual. The customer service responses are quick, but the resolution of my issue is not. I requested the customization of the tag with my name when buying the backpack, but it did not arrive that way. Customer service tells me it might be an error and to send the purchase receipt (indeed, the customization is not recorded), however, I have no response to my request. I request that the tag bears my name: CÉSAR CAMACHO BRAND
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Reply from scharlau.com/gb
Dear Mr. Camacho
Thank you for your feedback and for highlighting the punctuality of the service and the promptness in assistance.
Regarding the customization, on the same day we received your message, we reviewed the order and informed you that the customization was not included in the purchase confirmation. Nevertheless, as a commercial gesture, we offered to send you the engraved tag at no additional cost so you could replace it.
Our goal is always to provide the best possible solution and resolve any incident as swiftly as possible. We regret that this was not perceived in this case.
Best regards
SCHARLAU Team
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The cast is terrible
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The accessory has an imposing appeal, no matter how you look at it
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4.42
Good48 total reviews12 reviews in the last 12 months
Contact
scharlau.com/gb
- scharlau.com/gb
- customerservice01@scharlau.com
- Sentmenat, Barcelona, ESP
About
scharlau.com/gb
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