Review summary
Customers frequently praise the exceptional customer service, highlighting it as responsive and helpful. Many are also pleased with the quick delivery and note that the ordering process is easy and smooth. The unique, beautiful, and elegant design of the products receives considerable appreciation, with the packaging often described as elegant and enhancing the unboxing experience. Additionally, special touches such as engraving and gift options are well received by many customers. However, some customers report issues with product durability or defects, as well as rare occurrences of poor communication or unresolved customer service issues. A few customers experienced significant delivery delays, and there are occasional problems with missing engravings or incorrect items.
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How Trusted Shops prevents fake reviewsReviewsWoodWatch
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It like you ware an antique natural piece with modern touches. I love it so much and it is the 5th time I ordered to me and my family
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Beautiful watches
I have purchased two engraved watches from WoodWatch and they are absolutely stunning ! From ordering to receiving, everything was easy and smooth. The watches themselves are so beautiful and amazing quality ! The additional links and tool was fantastic to have and required in my case.
I have just ordered a third watch as a gift for Christmas !
Reply from WoodWatch
Thanks for your positive review :)
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Geheel tevreden.
De ontwerpen zijn prachtig, de service nog beter. Het eerste horloge bleek defect, Woodwatch bood aan het retour te nemen, of de kosten van de juwelier te betalen om de batterij te vervangen. Toen dat alles geen oplossing bleek, kregen we ons geld terug voor een nieuw horloge. Ik ben echt fan van de designs.
Reply from WoodWatch
Thanks for your positive review :)
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Best customer service in the world
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The sunglasses arrived fast and was just as i had imagined them.
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I was looking for a watch, something understated, simple, elegant, and from a boutique business that gives back. The packaging is representative of the product - just right and perfect. I love that my WOODWATCH comes with a tree planting. Happy birthday to me ... and to the tree! Thank you.
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Hello, this is a shitty service. Hello, this is a shitty serviceHello, this is a shitty serviceHello, this is a shitty serviceHello, this is a shitty service I have written through all channels and no one gives me a response. My order has been 45 days and no one answers. I don't have the tracking number. What the hell should I do
Hello, I have a purchase made on April 23 with this information Your order WW215073
Track & Trace LY926910445DE - at the moment it has been on the page since May 3 in the same status, it does not move, status
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Jag är så nöjd! Jättefin klocka och när jag inte fick trälådan som jag hade klickat i för i leveransen, så skapade dom direkt en ny leverans som kom på bara ett par dagar.
Reply from WoodWatch
Thanks for your positive review :)
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Unique own gift
I recently received my new wood watch, and I’m genuinely impressed. The packaging was simple yet elegant, and opening it felt like unboxing a special piece. The wood grain is beautiful and smooth, with a natural finish that makes each watch feel unique.
Reply from WoodWatch
Thanks for your review :)
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Nice
Easy, Simple and Perfect. Thank you
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Beautiful Watch
Super easy to order. Quick shipment. Packaged beautifully
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Watch poor quality
Watch mechanics and buttons were very poor quality and not meant to last. Hour dial and time of day were a bit off from what had been set.
Moreover the site promised a bead bracelet for free with my order but still charged me something like 20€
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Complaint
Good morning,
The watch was suppposed to be a gift for my husband's birthday from me and our 5-year old son.
I had added the engraving service to the order, but no engraving has been made on the watch.
We have found a bracelet I did not order and that is too small for my husband's wrist.
I would therefore like to be refunded of the engraving fees.
Looking forward to hearing from you.
Best Regards,
Maria Chiara Depellegrin
Reply from WoodWatch
Hi Maria Chiara,
Thank you for your feedback. We are sorry to hear about the confusion with your order.
We double-checked, and the engraving service you selected was applied to the pinewood box, not to the watch itself. That is why the watch does not feature an engraving. We will contact you directly to assist you further with the engraving, so we can make sure you are satisfied.
Regarding the bracelet, this was not an item you purchased but a complimentary surprise gift. It is designed to expand – you just need to gently hold it by the beads and pull, and it will adjust to size.
We are also wondering why you did not reach out to us directly by email so we could assist you right away. Our customer service team is always available and happy to help resolve any issues quickly.
We hope this clarifies everything, and we look forward to helping you further.
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i don't think you could do better. the watch is absolutely beautiful!! it arrived so much sooner than expected!!
Reply from WoodWatch
Thanks for your positive review :)
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Perfetto!
Articoli arrivati in meno di una settimana, bellissimi e curati nei dettagli.
Ottimo acquisto!😍
Reply from WoodWatch
Grazie per la recensione positiva!
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Easy to order and on time delivery
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Super duidelijke website. Bestelling heel snel binnen met een kleine gadget. Super service!
En heeeel mooi materiaal
Reply from WoodWatch
Thanks for your positive review :)
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Great watch with speedy delivery!
Reply from WoodWatch
Thanks for your positive review :)
