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Review summary
Customers consistently praise the elegant, stylish, and versatile design of the products, as well as their high quality and durability, often noting they exceed expectations compared to other brands. Delivery speed is frequently highlighted, with most customers satisfied by fast shipping. The website is described as easy to use and intuitive, and the ordering and payment process is smooth. Attractive and protective packaging is also appreciated, and customer service is generally regarded as responsive and helpful, especially when resolving issues and providing support. Some customers report issues with strap fit, length, or clasp security, despite others finding adjustments easy. A few mention problems with couriers and delivery accuracy. Additionally, there are occasional suggestions to improve packaging for a more premium feel.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsCLUSE
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Excited about the new watch, but also about the fast delivery!
Very nicely packaged, which made me even happier that the just-ordered watch is already here.
I have no "improvement suggestions", just keep it up!!
Best regards, P.
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I ordered a watch that I find awesome! The delivery was quick, but a small downside is that the leather strap is too small when I loop it the second time.
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I received my watch very quickly the watch is of good quality, the best part is that I can adjust the watch's strap myself, the color of the dial is true to the photo I am never disappointed with Cluse
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I already own a bag from this brand and I am very happy with it. \nThe last product purchased was a gift for another person and they already had a similar tote bag, so I returned it.
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Absolute Satisfaction!
I love my new Gracieuse mini watch! It is gorgeous, exactly like the photo in the online store. Simple and very elegant at the same time. The package was very well packed. I am absolutely happy with my purchase :)
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Fast shipping, very satisfied with the watch, but unfortunately the strap is not long enough. I will have to go to a jeweler to find out if it is possible to lengthen it.
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The bag is very beautiful but uncomfortable
The bag is very beautiful, but the handles are not comfortable at all… The short ones can't be thrown over your shoulder because they are too short and the long ones are too long and slip off the shoulder all the time. On the other hand, the folded position is like it doesn't exist, because the fasteners don't hold it. They open all the time.
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Reply from CLUSE
Hello,\n\nWe are very sorry to hear that your experience with CLUSE has not been satisfactory. Please write to us at care@cluse.com, so we can assist you more fully.\n\nSincerely,\n\nCLUSE
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I have been a Cluse customer for over a year and I am passionate about their watches, very elegant, very particular, you can feel the style research that goes into them.
In December, I was also rewarded for supporting Cluse with more purchases by being sent a beautiful gift box with a Fluette watch with zircons and a bracelet!
Fully satisfied with the products and also with the company's attention to the loyal customer!
I recommend Cluse without hesitation.
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Whether it is the preparation time and ...
Whether it is the preparation and delivery time, the packaging and protection, the product itself, everything was perfect.
A reference value for money.
Never disappointed and a safe choice! I highly recommend.
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Cluse favorite brand in watches and jewelry
Never disappointed by Cluse, the watches are magnificent, super quality, the jewelry is my favorite. They don't change, they look like gold (what people tell me) during the sales, super offer.
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Excellent product
Indeed the bracelet is a bit large but easily adjustable at a jeweler or by oneself if having the necessary tools. Perfect watch, meets the description, very good quality, easy to set the time and date (like the 26th or 17th of the month) but more complicated for setting the day (Monday, Tuesday, etc...) I recommend it, good quality-price ratio
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Quality product and great elegance, very versatile both in form and in the shades and materials used. Fast shipping. However, I would opt for more suitable packaging for the product (bags and backpacks), perhaps with cardboard filling that allows the shape to remain intact.
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Beautiful product. My daughter has a very dainty wrist and it suits her perfect. The delivery was exceptionally fast and the presentation box beautifully packaged.
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Very nice design and great stainless steel - case. Metal bracelet is easy to shorten. Thanks also for the spare links. Time and timezone setting are very well explained in the online German manual.
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The speed of delivery. The lovely watch. However, the watch is smaller than in the picture. It was clearly stated 'small' in the description but large in the picture on the wrist.
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Review of the latest Cluse watch purchased
Hello, indeed, I really love (still 5 ⭐️!) Cluse watches. I already have 3 and do not plan to stop there 🤭. They are beautiful, reliable, of very good quality with a good price/quality ratio, which is not negligible! There is something for everyone, both for the dials and the interchangeable straps (also very interesting). So, in a word: Cluse watches have many qualities, are delivered quickly, and are magnificent! Think about it if you want to treat yourself or give a quality gift that will please 🙂👍💜
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Super!
Everything was very good from the order.. the info from the order to shipping
Upon receipt, the watch was magnificent.. I've already made several orders
I recommend Cluse
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Sac Cluse ♥️
The bag is so beautiful and big, therefore spacious. The material is good, I am not disappointed 🥰. The delivery was fast, I had ordered from the official Cluse website.
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It's easy to order on the site, however I was just ordering a strap, measured the watch face to the mm but still got it wrong, I am returning the strap and purchasing a new one and I hope this time it's correct. Delivery isn't the quickest but overall the communication and updates are very good.
Verified
The product that I ordered has arrived and excellent
Ordering on line no problems at all
Excellent service
I just replacing my original CLUSE watch after 15 years a great watch
Thank you
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Local score
4.61
Excellent3,876 total reviews623 reviews in the last 12 months
Contact
CLUSE
- cluse.com
- service@cluse.com
- Amsterdam, NLD
About
CLUSE
Elegant & powerful watches and jewellery for women and men across the globe. CLUSE watches are inspiring you with contemporary minimal designs that are crafted with attention and care, and a strong fo...
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