CLUSE

Reviews:

The quality of the material and everything great, the biggest problem was the waiting time but I think that is not their fault so everything is fine

Hello, I have just ordered my third watch from Cluse, as I have always appreciated your products. Unfortunately, I must express my disappointment regarding my last order. I find that this watch is of significantly lower quality than my previous purchases, whether in terms of feel or visual aspect. Unfortunately, it gives the impression of a rather low-end product, even a "trinket watch", which does not match the quality image I had of the brand. The size of the watch is still suitable and meets my expectations, but I am truly disappointed with the overall quality of the product received.

Dear Sir/Madam,\n\nI am contacting you to report the non-delivery of my order placed with CLUSE.\n\nORDER DETAILS :\nOrder Number : MK2147918\nOrder Date: July 29, 2026 (confirmed)\nTotal Amount: €149.90 incl. VAT\nItems :\n • Élevé Zirconia Chain Bracelet, Kyanite Blue, Gold Color (€24.95)\n • Gracieuse Watch Steel, Kyanite Blue, Gold Color (€119.95)\n\nDELIVERY ADDRESS :\nFredy SIME\n3 rue Alexis Piecq\n78700 Conflans-Sainte-Honorine\n\n UPS TRACKING NUMBER :\n1Z8AA1780454107762\n\nDELIVERY STATUS :\nAlthough UPS claims the package was delivered on July 31, 2026, at 12:27, I discovered that:\n\n1. The delivery proof photo provided by UPS DOES NOT AT ALL match my home.\n It shows a storage/third-party area, completely different.\n\n2. I have never received this package at my address.\n\n3. No call or message from the courier before delivery was received, despite the paid 24-hour service.\n\nEVIDENCE ATTACHED :\n- UPS screenshot with incorrect delivery photo\n- Photo of my actual home (evidence of discrepancy)\n- Confirmation of your order\n\nREQUEST :\n\nI urgently ask you to intervene with UPS as the sender to :\n\n• Demand an immediate investigation into the actual location of the package\n• Request correct delivery to my address : 3 rue Alexis Piecq, 78700 Conflans-Sainte-Honorine\n• Obtain a refund of the 24-hour delivery charges and compensation\n\nI have formally put UPS on notice with a 48-hour deadline simultaneously. Your intervention as the sender will significantly strengthen my claim.\n\nPlease keep me informed of the actions taken. I am at your disposal for any additional information.\n\nSincerely,\nFredy SIME\n3 rue Alexis Piecq\n78700 Conflans-Sainte-Honorine\nPhone : 0758901844

Very beautiful watch, green face which is my color, nicely presented in its case. Price much cheaper than at jewelers who do not have it. I am delighted. My only regret is that there is no silicone strap, gold buckle, adapted to the watch on the site.

I usually don't find watches that fit me well because I have a very small wrist, and even if I adjust them, the links make it very loose... but this one is so fine and fits so well! I love it

The watch is very beautiful, with the Milanese strap and the round dial, which makes it different from usual watches. It's a pity it wasn't available with an even larger dial, for example 42 mm, but it's still gorgeous.

fast delivery, product as described and good value for money (the only issue was the gift packaging which could be improved)

Cluse accompanies me every day with the watches, which I can personalize to the fullest with the wide selection of straps at my disposal, depending on the moment, more or less formal, and the color of the outfit, as well as with the earrings, to complete the whole. I love the style of Cluse, which distinguishes me with refinement and elegance!!!!!!

I find the products simple, beautiful, and quite qualitative. I have already ordered two watches on this site, the first having accompanied me for several years. In my opinion, the watch boxes/cases need improvement.

The very fast delivery of my watch and jewelry was spectacular. It went very quickly. Thank you for that. Very beautiful and very finely finished. What could you do better? I don't know if that's actually possible. I ordered a watch, also a necklace, bracelet, and earrings with pearls that match. I immediately searched your site for a ring with the same pearl ... and missed it. It would be nice if you also sold matching rings. But otherwise ... super. Thanks. I've added some beautiful jewelry.

Very good impression of the site and responsiveness Dial background color error (I hadn't noticed), free return and very quick refund. Recommended the correct color, also received quickly Do not hesitate to order on this site

Easy handling through the website and placing the order, quick and constant updates of the shipment, and the shipment arrived in perfect condition on the agreed date. The best part is having nothing to complain about.

I loved the product, I still don't know where I can adjust the strap to fit me, but otherwise I really like the design

I have bought 2 watches so far, and they are absolutely beautiful. Very happy. The only thing is, if possible, to shorten the delivery time, but it's not a complaint. I am happy with the service. Thank you.

Excited about the new watch, but also about the fast delivery! Very nicely packaged, which made me even happier that the just-ordered watch is already here. I have no "improvement suggestions", just keep it up!! Best regards, P.

The CLUSE articles are top-notch, from the bag to the watch and the earring. I am really satisfied with this brand, and it's a hit around me ;)

I ordered a watch that I find awesome! The delivery was quick, but a small downside is that the leather strap is too small when I loop it the second time.

I received my watch very quickly the watch is of good quality, the best part is that I can adjust the watch's strap myself, the color of the dial is true to the photo I am never disappointed with Cluse

I already own a bag from this brand and I am very happy with it. \nThe last product purchased was a gift for another person and they already had a similar tote bag, so I returned it.

I love my new Gracieuse mini watch! It is gorgeous, exactly like the photo in the online store. Simple and very elegant at the same time. The package was very well packed. I am absolutely happy with my purchase :)