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CLUSE.comReviews

: 1,464Excellent

4.58

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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Mar 27, 2019
updated on: Feb 7, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Mar 27, 2019
updated on: Feb 7, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for CLUSE.com

839 verified reviews in the last 12 months

1,464 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Feb 11, 2022
It was very easy to make an order. Everything was like it was written in e mali. But when my order was coming to me for 5-6days nothing has happened in status until I wrote to Cluse and my official post office to see what is going on. Next morning got my order with written specific time on, that had to be done. And I am so happy with the watch. I was more secure because I took this tipe of insurance.
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the most relevant critical review


Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
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Reviews for CLUSE.com

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(16)
(51)
 Verified review
Jan 21, 2023
Op 10 januari een bestelling geplaatst. 11 dagen later nog steeds niet ontvangen. Contact gehad met cluse. Betaling is zogezegd niet doorgekomen. Maar bij mij is het bedrag er wel afgehaald. Ik heb een betalingsbewijs gestuurd. Maar geen antwoord op gehad. Daarop nog een e-mail gestuurd. Nog steeds niets te horen. Wauw. Heel professioneel
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Answer by CLUSE.com
13 days ago
Beste, Ik zie dat jouw probleem is opgelost door onze klantenservice. Excuses voor het ongemak. KR Team CLUSE
 Verified review
Jan 16, 2023
I bought the same watch twice and they never arrived... The money was returned and I bought a new one with express shipment and it finally arrived. The shipping company has to be improved or changed.
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 Verified review
Jan 12, 2023
Pagué envío extra para que me llegara en dos días, sin previo aviso lo dejaron en un punto sin ponermelo en mi conocimiento, no pude recogerlo hasta seis días después
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 Verified review
Jan 15, 2023
Should offer watches for people with smaller wrists and sell watches w circumference size between 15cm to 20cm. I had to return mine as I was 1cm off (15cm).
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Answer by CLUSE.com
13 days ago
Dear customer, I am really sorry to hear this. We will forward your feedback to our product development team. KR, Team CLUSE
 Verified review
11 days ago
Aún no he recibido mi pedido. Espero no perder el dinero. Hice el pedido con tiempo para nuestro aniversario y ya ha pasado la fecha y aún no lo he recibido.
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 Verified review
Jan 17, 2023
Después de tres semanas llegó el reloj, muy bien! Pero podían tener mejor atención al cliente, no contestan a los correos electrónicos.
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Answer by CLUSE.com
13 days ago
Dear, Your case has been solved by our customer care team. Sorry for the delay. KR, Team CLUSE
 Verified review
Jan 9, 2023
Pedí un reloj a Cluse que l 30/12/22, a día de hoy no me ha llegado todavía ni sé nada de el.
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 Verified review
Jan 8, 2023
No volvería a comprar en esta página ni marca, me habéis estafado con un pedido que no llego.
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 Verified review
10 days ago
Hace más de 10 días que hice el pedido y aún no me ha llegado. FATAL
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 Verified review
Jan 21, 2023
Never received my order, never been pay back.
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Answer by CLUSE.com
13 days ago
Dear customer, Your case has been solved by our customer service team. Sorry for the inconvenience. KR Team CLUSE
 Verified review
Jan 18, 2023
The clock didn’t work. Arrived without battery
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Answer by CLUSE.com
13 days ago
Dear customer, Your problem has been solved by our customer care team. Sorry for the inconvenience. KR Team CLUSE
 Verified review
Jan 12, 2023
No me ha llegado el pedido
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 Verified review
19 hours ago
My wacth dont arrived
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Answer by CLUSE.com
17 hours ago
Dear customer, Your parcel will be delivered today. If you need any further assistance please contact us via mail. KR Team CLUSE
 Verified review
Jan 8, 2023
Give packages on time
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 Verified review
2 days ago
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 Verified review
3 days ago
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 Verified review
9 days ago
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 Verified review
Jan 22, 2023
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Answer by CLUSE.com
13 days ago
Dear customer, I am really sorry to hear you experience was not pleasant. Please contact us via mail if you need any further assistance. Our email is care@cluse.com KR, Team CLUSE
 Verified review
Jan 22, 2023
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Answer by CLUSE.com
13 days ago
Dear customer, I am really sorry to hear you experience was not pleasant. Please contact us via mail if you need any further assistance. Our email is care@cluse.com KR, Team CLUSE
 Verified review
Jan 20, 2023
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