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Reviews for CLUSE.com
Top positive review
CLUSE.com customer
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Dec 17, 2022
Verified review
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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Top negative review
CLUSE.com customer
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Apr 23, 2023
Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
CLUSE.com customer
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Jun 23, 2023
Verified review
Aún no ha llegado mi pedido después de 2 semanas esperando. Cuando me ponía que en 2-3 días estaría
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
CLUSE.com customer
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Jun 22, 2023
Verified review
Was supposed the be here yesterday, stayed at home all afternoon just in case. Still hasn't arrived
CLUSE.com customer
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Jun 19, 2023
Verified review
It hasn’t arrived yet after 13 days. When it clearly said it would take 3 to 4 days.
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
CLUSE.com customer
Report review
Jul 5, 2023
Verified review
The watch stopped moving this morning，I purchased the watch on June 24, 2023.
CLUSE.com customer
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Jun 14, 2023
Verified review
My order never arrived,
It says “full filled” het I don’t have the package…
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
CLUSE.com customer
Report review
Jun 9, 2023
Verified review
No shipment update and no reply from CS to follow up on the order.
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
CLUSE.com customer
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Jul 3, 2023
Verified review
You did not provide to the transport agency my complete address
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
Your address is automatically forwarded to the carrier.
So they receive the address you have filled in.
KR,
Team CLUSE
CLUSE.com customer
Report review
Jun 22, 2023
Verified review
Compra realizada el 12/6. A 22/6 no he recibido nada
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
CLUSE.com customer
Report review
Jul 3, 2023
Verified review
the watch never arrived and neither did my refund
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that you have been refunded by now.
Please accept our sincerest apologies for the inconvenience.
KR,
Team CLUSE
CLUSE.com customer
Report review
Jun 28, 2023
Verified review
It's been 10 days and I've not received my order
CLUSE.com customer
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Jun 24, 2023
Verified review
After two weeks stil didn't receive anything.
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
CLUSE.com customer
Report review
Jun 15, 2023
Verified review
mi pedido no llega
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
CLUSE.com customer
Report review
Jul 1, 2023
Verified review
CLUSE.com customer
Report review
Jun 15, 2023
Verified review
CLUSE.com customer
Report review
Apr 23, 2023
Verified review
Payment issues
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
CLUSE.com customer
Report review
Dec 29, 2022
Verified review
smaller than it looks in the pictures
i like the box, i dont like how difficult it is to take off the extra pieces
in the pictures the watch look bigger than in the reality
the shipping was very fast and in perfect conditions
CLUSE.com customer
Report review
Jan 15, 2023
Verified review
Improve sizing of watch straps
Should offer watches for people with smaller wrists and sell watches w circumference size between 15cm to 20cm. I had to return mine as I was 1cm off (15cm).
Answer by CLUSE.com
Jan 25, 2023
Dear customer,
I am really sorry to hear this.
We will forward your feedback to our product development team.
KR,
Team CLUSE
CLUSE.com customer
Report review
Jan 17, 2023
Verified review
Después de tres semanas llegó el reloj, muy bien! Pero podían tener mejor atención al cliente, no contestan a los correos electrónicos.
Answer by CLUSE.com
Jan 25, 2023
Dear,
Your case has been solved by our customer care team.
Sorry for the delay.
KR,
Team CLUSE
CLUSE.com customer
Report review
Feb 15, 2023
Verified review
Cumplir con los plazos de entrega y si no es posible, ser realistas con los tiempos de envío
Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
CLUSE.com customer
Report review
Jan 18, 2023
Verified review
The clock didn’t work. Arrived without battery
Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your problem has been solved by our customer care team.
Sorry for the inconvenience.
KR
Team CLUSE