TrustmarkValid
Reviews for CLUSE.com
Top positive review
CLUSE.com customer
Report review
Dec 17, 2022
Verified review
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
Read more
Top negative review
CLUSE.com customer
Report review
Apr 23, 2023
Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
Read more
Reviews for CLUSE.com
CLUSE.com customer
Report review
Jan 6, 2023
Verified review
The track and tracé was nog werking.
CLUSE.com customer
Report review
Apr 9, 2023
Verified review
I haven’t received the package yet
CLUSE.com customer
Report review
Mar 7, 2023
Verified review
CLUSE.com customer
Report review
Feb 22, 2023
Verified review
CLUSE.com customer
Report review
Feb 19, 2023
Verified review
CLUSE.com customer
Report review
Feb 14, 2023
Verified review
CLUSE.com customer
Report review
Feb 12, 2023
Verified review
Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear that you are not happy with our services.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
CLUSE.com customer
Report review
Feb 4, 2023
Verified review
CLUSE.com customer
Report review
Jan 29, 2023
Verified review
CLUSE.com customer
Report review
Jan 20, 2023
Verified review
CLUSE.com customer
Report review
Jan 16, 2023
Verified review
CLUSE.com customer
Report review
Jan 14, 2023
Verified review
CLUSE.com customer
Report review
Jan 14, 2023
Verified review
CLUSE.com customer
Report review
Dec 21, 2022
Verified review
CLUSE.com customer
Report review
Dec 19, 2022
Verified review
CLUSE.com customer
Report review
Oct 9, 2022
Verified review
CLUSE.com customer
Report review
Jan 21, 2023
Verified review
Op 10 januari een bestelling geplaatst. 11 dagen later nog steeds niet ontvangen. Contact gehad met cluse. Betaling is zogezegd niet doorgekomen. Maar bij mij is het bedrag er wel afgehaald. Ik heb een betalingsbewijs gestuurd. Maar geen antwoord op gehad. Daarop nog een e-mail gestuurd. Nog steeds niets te horen. Wauw. Heel professioneel
Answer by CLUSE.com
Jan 25, 2023
Beste,
Ik zie dat jouw probleem is opgelost door onze klantenservice.
Excuses voor het ongemak.
KR
Team CLUSE
CLUSE.com customer
Report review
Feb 17, 2023
Verified review
My order has not arrived yet, it was a present and it will be delivered late because of your poor service. Even you didn't tell me, I had to ask you in order to know what was happening. This is the first and the last time that I buy something on your site
Answer by CLUSE.com
Feb 23, 2023
Dear customer,
How unfortunate. Please accept our apologies.
The carrier had some delays but i see that the parcel has been delivered by now.
KR,
Team CLUSE
CLUSE.com customer
Report review
Apr 3, 2023
Verified review
Mala gestión de envío, hace más de una semana que hice el pedido y aún no lo he recibido.
No entiendo cómo me pueden pedir opinión sobre mi artículo cuándo todavía no lo he recibido...
Pongo una estrella porque no hay opción de poner ninguna.
Answer by CLUSE.com
Apr 5, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
CLUSE.com customer
Report review
Mar 30, 2023
Verified review
Unacceptable after sale service
Their commitment is 5-7 days delivery time but almost 2 weeks after the shipment the package is still traveling somewhere around Europe and no answer is given to my requests by the 'customer care' of cluse. Unacceptable!
Answer by CLUSE.com
Apr 5, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE