TrustmarkValid
Reviews for CLUSE.com
Top positive review
CLUSE.com customer
Report review
Dec 17, 2022
Verified review
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
Read more
Top negative review
CLUSE.com customer
Report review
Apr 23, 2023
Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
Read more
Reviews for CLUSE.com
CLUSE.com customer
Report review
Feb 17, 2023
Verified review
My order never arrived... I had to mail to find out what the problem was... Your package wasn't delivered. Would you like us to send it again of do you want a refund?? I would like to receive what a ordered and paid for!!
Answer by CLUSE.com
Feb 23, 2023
Dear customer,
I am really sorry to hear this.
I see that we have solved your case via mail already.
Please accept our apologies.
KR,
Team CLUSE
CLUSE.com customer
Report review
Mar 17, 2023
Verified review
The order has never arrived and I have neither the watch not the money and if the order did not arrive I would need a refund and I don't know how to contact you.
It is unbelievable that no one has replied for days.
Answer by CLUSE.com
Mar 17, 2023
Hello,
We are sorry the carrier had some delays with your order. Our Customer Care Team was able to find a solution for it by now.
Please accept our apologies for the inconvenience caused.
KR,
Team CLUSE
CLUSE.com customer
Report review
May 19, 2023
Verified review
I haven't received my watch and I bought it 15 days ago. I don't want the watch anymore, I want my money back. It was meant to be a birthday present and It didn't arrive on time, well IT STILL HASN'T ARRIVED.
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
CLUSE.com customer
Report review
Jan 16, 2023
Verified review
I bought the same watch twice and they never arrived...
The money was returned and I bought a new one with express shipment and it finally arrived.
The shipping company has to be improved or changed.
CLUSE.com customer
Report review
Apr 15, 2023
Verified review
Hice el pedido el día 5 de abril, hoy es15 de abril y no lo he recibido. Al hacer la compra decía de 3 a 5 días hábiles y no se ha cumplido. Muy descontenta porque es un regalo y no lo he recibido.
Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
CLUSE.com customer
Report review
Dec 27, 2022
Verified review
I payed for delivery before Christmas and ordered before the 20th which it stated on the website that would give me guaranteed delivery before Christmas but my order never arrived.
CLUSE.com customer
Report review
May 15, 2023
Verified review
Andere type leer gebruikt in de foto op de website en in het opgestuurde product. Klantenservice leest mails slecht en antwoord heel algemeen, probleem niet opgelost.
Answer by CLUSE.com
Jul 5, 2023
Beste klant, wat vervelend en jammer. Mocht de situatie nog niet opgelost zijn, hoor ik het graag via de mail.
Met vriendelijke groet,
Team CLUSE
CLUSE.com customer
Report review
Jan 12, 2023
Verified review
Pagué envío extra para que me llegara en dos días, sin previo aviso lo dejaron en un punto sin ponermelo en mi conocimiento, no pude recogerlo hasta seis días después
CLUSE.com customer
Report review
Jan 27, 2023
Verified review
Aún no he recibido mi pedido. Espero no perder el dinero. Hice el pedido con tiempo para nuestro aniversario y ya ha pasado la fecha y aún no lo he recibido.
CLUSE.com customer
Report review
May 22, 2023
Verified review
Aún no ha llegado el reloj, está tardando muchos días en llegar y es para un regalo. Tendré que dárselo tarde por que no habéis cumplido fechas de entrega.
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
CLUSE.com customer
Report review
Feb 8, 2023
Verified review
My order doesn’t arrive.
I ordered a watch two weeks ago and when i ordered, in the information said that in three or seven days my order would arrive and it hasn’t arrived yet.
Answer by CLUSE.com
Feb 13, 2023
Dear customer,
Sorry for the delay.
I see that the parcel has been delivered by now.
KR,
Team CLUSE
CLUSE.com customer
Report review
Feb 10, 2023
Verified review
Primero de todo que todavia no ha llegado mi paquete cuando me dijeron que como mucho tardaba una semana y todavia sigo esperando, exijo una reclamación
Answer by CLUSE.com
Feb 13, 2023
Dear customer,
I am really sorry to hear this.
Please contact us at care@cluse.com so we can provide a solution.
KR,
Team CLUSE
CLUSE.com customer
Report review
Jan 7, 2023
Verified review
Ups delivery didnt even bother to call me upon delivery so they went to deliver to a collect point. That’s not acceptable
CLUSE.com customer
Report review
Mar 11, 2023
Verified review
I am just waiting for my order from almost to week and I don’t receive
I need my refund inmediately I can not wait more
Answer by CLUSE.com
Mar 16, 2023
Dear customer,
According to the tracking your parcel has been delivered by now.
Please let us know if you need any further assistance.
KR,
Team CLUSE
CLUSE.com customer
Report review
Dec 22, 2022
Verified review
I haven’t recived yet. I had bought it for having the Christmas present on time and I’m waiting it from the last week.
CLUSE.com customer
Report review
Dec 27, 2022
Verified review
Address was incorrect. Number of the house was 17 in the original order but the delivery company had 1 indicated.
CLUSE.com customer
Report review
Oct 11, 2022
Verified review
Watch band is just made in China
But their website only tells you their watches are made in Europe.
Poor customer service, not helpful at all.
Answer by CLUSE.com
Nov 2, 2022
Dear customer,
Sorry to hear that you are not happy with your CLUSE.
Our HQ is in Amsterdam and our warehouse is in Germany.
We see that we are in contact via email with you to have your problem sorted out.
KR,
Team CLUSE
CLUSE.com customer
Report review
Oct 22, 2022
Verified review
Un desastre y engaño con el plazo de envío, en la página ponía de 3a5dias y ya voy otra 15 días y no llega
Answer by CLUSE.com
Nov 2, 2022
Dear customer,
Thank you for your message.
According to out system your order has been delivered shortly after you have sent us this review.
Hope you like your order.
KR,
Team CLUSE
CLUSE.com customer
Report review
Mar 26, 2023
Verified review
Avisar de que se va a retrasar un pedido. No se puede poner que va a tardar 5 días y llevo 10 esperando
Answer by CLUSE.com
Mar 27, 2023
Dear customer,
I am really sorry to hear this.
Please send us an email so we can provide you with a solution.
Our email address is care@cluse.com
KR,
Team CLUSE
CLUSE.com customer
Report review
Dec 23, 2022
Verified review
The order did not arrive in 12 days, I did not receive any information about the product I paid for.