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Reviews for CLUSE.com
Top positive review
CLUSE.com customer
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Dec 17, 2022
Verified review
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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Top negative review
CLUSE.com customer
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Apr 23, 2023
Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
CLUSE.com customer
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May 21, 2023
Verified review
Pague el servicio exprés y no me llego en la fecha prevista, me fastidio un regalo de cumpleaños.
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
CLUSE.com customer
Report review
Jan 9, 2023
Verified review
No tengo ni idea de mi pedido.
Pedí un reloj a Cluse que l 30/12/22, a día de hoy no me ha llegado todavía ni sé nada de el.
CLUSE.com customer
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Jan 8, 2023
Verified review
No volvería a comprar en esta página ni marca, me habéis estafado con un pedido que no llego.
CLUSE.com customer
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Nov 24, 2022
Verified review
Return expenses too high
Order to big. I want to return it. The return itself costs like the item price.
CLUSE.com customer
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Apr 24, 2023
Verified review
Watch has still not arrived after more than 2 weeks. No message or assistance
Answer by CLUSE.com
May 15, 2023
Dear customer,
I see that the parcel is delivered by now.
KR,
Team CLUSE
CLUSE.com customer
Report review
Feb 16, 2023
Verified review
I still haven't received my watch since 7th february i placed to order
Answer by CLUSE.com
Feb 23, 2023
Dear customer,
I am really sorry to hear this.
I see that your parcel has been delivered by now.
Please accept our sincerest apologies.
KR,
Team CLUSE
CLUSE.com customer
Report review
Nov 25, 2022
Verified review
Refund too late
I’ve been waiting for 15 days for a refund and still have had no news
CLUSE.com customer
Report review
Jan 28, 2023
Verified review
No llega el pedido
Hace más de 10 días que hice el pedido y aún no me ha llegado. FATAL
CLUSE.com customer
Report review
Dec 17, 2022
Verified review
Ponia que me lo traian en 3 dias y han pasado 10 y no lo tengo.
CLUSE.com customer
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Apr 13, 2023
Verified review
I didn’t receive yet my product, so I can’t value the product
Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
CLUSE.com customer
Report review
Oct 4, 2022
Verified review
I haven' t received the pack, and I have already paid it !
Answer by CLUSE.com
Oct 7, 2022
Dear customer,
According to the carrier they have tried to deliver the package but they were not able to reach you at home.
Please contact us at care@cluse.com so we can send the package again or refund you.
KR,
Team CLUSE
CLUSE.com customer
Report review
Apr 14, 2023
Verified review
It's been 10 days and the shipment hasn't arrived.
Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
CLUSE.com customer
Report review
Feb 18, 2023
Verified review
No me ha llegado el pedido después de 10 dias
Answer by CLUSE.com
Feb 23, 2023
Dear customer,
How unfortunate. Please accept our apologies.
The carrier had some delays but i see that the parcel has been delivered by now.
KR,
Team CLUSE
CLUSE.com customer
Report review
Jan 21, 2023
Verified review
Never received my order, never been pay back.
Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your case has been solved by our customer service team.
Sorry for the inconvenience.
KR
Team CLUSE
CLUSE.com customer
Report review
Jun 5, 2023
Verified review
Buenos dias, aun no me ha llegado el pedido.
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
CLUSE.com customer
Report review
Mar 15, 2023
Verified review
The delivery was very much withdrawn in time
Answer by CLUSE.com
Mar 16, 2023
Dear customer,
I am really sorry to hear that your parcel arrived later than expected.
Please accept our sincerest apologies.
KR,
Team CLUSE
CLUSE.com customer
Report review
Mar 31, 2023
Verified review
Aún no he recibido el reloj, sigo esperando.
Answer by CLUSE.com
Apr 5, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
CLUSE.com customer
Report review
Apr 11, 2023
Verified review
Orden not received
The order placed has not yet arrived
Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
CLUSE.com customer
Report review
Feb 13, 2023
Verified review
I still have not recieved my order
Answer by CLUSE.com
Feb 13, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
AF
Ana F.
Valencia
Report review
Feb 15, 2023
Verified review
Todavía no he recibido el pedido
Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE