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CLUSE.com
Reviews:

776 reviews in the last 12 months2,809 total reviews  

4.66
Excellent

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Most relevant positive review

Oct 10, 2024
 Verified review
The delivery was fast (it took 5 days). I liked the fact I could track the package. One thing that would make things better would be texting/emailing customer that the package will arrive by a certain hour of the day it arrived to a delivery post in my city. I was already at work when I received a call from postman saying he is at my address. Had I known he was going to be there by that hour, I would've gone to work a little bit later that day. I picked up the package at the nearest local post office.

Most relevant negative review

Feb 13, 2024
 Verified review
The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well. You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company. You should improve your customer experience by a lot for me to order again or recommend.
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Reviews for CLUSE.com

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Oct 7, 2024
 Verified review

Fast delivery

Photo on website a little misleading
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5 days ago
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9 days ago
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Oct 15, 2024
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Oct 12, 2024
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Oct 11, 2024
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Oct 10, 2024
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Oct 10, 2024
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Oct 9, 2024
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Oct 7, 2024
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Oct 7, 2024
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My item is still not here it was suppose to be 2 day delivery a week ago. It was for my daughter’s 21st birthday present. Very disappointed
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Answer by CLUSE.com
Oct 10, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Oct 14, 2024
 Verified review
Still have not received my order
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Answer by CLUSE.com
Oct 14, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
4 days ago
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Answer by CLUSE.com
2 days ago
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
11 days ago
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Answer by CLUSE.com
7 days ago
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Oct 3, 2024
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Sep 15, 2024
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Sep 10, 2024
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Sep 26, 2024
 Verified review

Delivered /left withouth any notification from the seler re: delivery time ot customs.....poor comunication and damaged goods made in china …

Delivered iwithouth any notification and got rained over....Paid adtional prise for fast delivery
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Answer by CLUSE.com
Sep 30, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Sep 29, 2024
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Answer by CLUSE.com
Sep 30, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Sep 18, 2024
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Answer by CLUSE.com
Sep 19, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE