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CLUSE.com
Reviews:

675 reviews in the last 12 months2,392 total reviews  

4.59
Excellent

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Top positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Top negative review

Sep 21, 2023
 Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Reviews for CLUSE.com

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12 days ago
 Verified review
Fast shipping (express), accurate product description, high quality product for the price point.
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May 23, 2024
 Verified review
Good service apart from the complicated and expensive return policy from the UK.
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6 days ago
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12 days ago
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Jun 2, 2024
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Jun 1, 2024
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May 19, 2024
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7 days ago
 Verified review

So - so

- my cluse is not ready to wear when I got it. - I have to go out and find a jewellery to adapt the bracelet first. - I ordered wrong I guess, I wanted a leather bracelet, not like it is now. - I love cluse, looking forward to wear the watch.. when it’s ready .. :(
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Answer by CLUSE.com
6 days ago
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
May 18, 2024
 Verified review
Express delivery is fake. I made a order on a Wednesday afternoon and didn’t receive my package until Monday. After asking for a refund they told me it was bank holiday in Germany, so I didn’t get anything back.
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May 3, 2024
 Verified review
Long waiting time but everything thing else was perfect
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Apr 16, 2024
 Verified review
I am still waiting for my purchase
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Answer by CLUSE.com
Apr 30, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Apr 18, 2024
 Verified review
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Answer by CLUSE.com
Apr 30, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Apr 15, 2024
 Verified review
Çok güzel
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Apr 10, 2024
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Mar 24, 2024
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Apr 13, 2024
 Verified review
The quality was not as expected as they were few tiny tiny dots in the bag when I had arrived , expected a better quality, also the cancellation process is not so convenient as once ordered it never allows to cancel but only return is possible I have mistakenly ordered a different colour but couldn't cancel it and had to accept the delivery. Out of everything the quality is poor too
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Answer by CLUSE.com
Apr 30, 2024
Dear customer, We are really sorry to hear that you are not satisfied with the quality. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Apr 8, 2024
 Verified review
never received, more than 1 week and nothing came to me, the watch is in deutshland
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Answer by CLUSE.com
Apr 9, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Mar 31, 2024
 Verified review
I didn't revive my order
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Answer by CLUSE.com
Apr 9, 2024
Dear customer, I am really sorry to hear this. I see that you have been in contact with our customer care team. Please reach out to them again so we can help you with a solution. KR, Team CLUSE
Mar 9, 2024
 Verified review

Not true to size

It would be great if photos of the watches on wrists would be more true to their actual size. Regarding to this photos I thought watch that I bought would be bigger. I’m still ok with the watch but I prefer a bit bigger sizes.
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Mar 16, 2024
 Verified review
Paid for express delivery and it came later than standard, plus the customer service did not try make up for anything
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Answer by CLUSE.com
Apr 9, 2024
Dear customer, I am really sorry to hear this. I see that you have been in contact with our customer care team. Please reach out to them again so we can help you with a solution. KR, Team CLUSE