CLUSE.comReviews:
654 reviews in the last 12 months2,302 total reviews
Excellent
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Top positive review
Sep 4, 2023
Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
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Top negative review
Apr 23, 2023
Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
3 days ago
Verified review
Çok güzel
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9 days ago
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Mar 24, 2024
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5 days ago
Verified review
The quality was not as expected as they were few tiny tiny dots in the bag when I had arrived , expected a better quality, also the cancellation process is not so convenient as once ordered it never allows to cancel but only return is possible I have mistakenly ordered a different colour but couldn't cancel it and had to accept the delivery. Out of everything the quality is poor too
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10 days ago
Verified review
never received, more than 1 week and nothing came to me, the watch is in deutshland
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Answer by CLUSE.com
9 days ago
Hello,
We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
2 days ago
Verified review
I am still waiting for my purchase
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Mar 31, 2024
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I didn't revive my order
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Answer by CLUSE.com
9 days ago
Dear customer,
I am really sorry to hear this.
I see that you have been in contact with our customer care team.
Please reach out to them again so we can help you with a solution.
KR,
Team CLUSE
Mar 9, 2024
Verified review
Not true to size
It would be great if photos of the watches on wrists would be more true to their actual size. Regarding to this photos I thought watch that I bought would be bigger. I’m still ok with the watch but I prefer a bit bigger sizes.
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Mar 16, 2024
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Paid for express delivery and it came later than standard, plus the customer service did not try make up for anything
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Answer by CLUSE.com
10 days ago
Dear customer,
I am really sorry to hear this.
I see that you have been in contact with our customer care team.
Please reach out to them again so we can help you with a solution.
KR,
Team CLUSE
Feb 28, 2024
Verified review
according to the DHL tracking, my watch is since 23 February in Bulgaria but I live in Belgium...
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Answer by CLUSE.com
Mar 7, 2024
Hello,
We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Jan 27, 2024
Verified review
Had a problem with the tracking, but pretty watch
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Feb 13, 2024
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Jan 21, 2024
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Feb 13, 2024
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You should improve your customer experience by a lot.
The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well.
You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company.
You should improve your customer experience by a lot for me to order again or recommend.
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Feb 6, 2024
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Answer by CLUSE.com
Feb 12, 2024
Dear customer,
Thank you for your review.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Dec 26, 2023
Verified review
Products are nice
Products, way they are subdivided in the site.
I cannot put 4,5 stars , but sometime it is not easy to find back an article you saw 10 screens before
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Dec 20, 2023
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The shipping was fast. The watch matched the description. Everything was good
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Jan 12, 2024
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fast shipping
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Dec 24, 2023
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My delivery from 14th December has not arrived for Christmas. I am very annoyed.
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Answer by CLUSE.com
Jan 9, 2024
Hello,
we are really sorry to hear that. You can send us an email to care@cluse.com so
that we can help you.
Have a good day,
CLUSE
Dec 27, 2023
Verified review
I did not receive anything after 13 days !
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Answer by CLUSE.com
Jan 9, 2024
Hello,
We apologize to you on behalf of our partner carrier. I see in the
meantime that you have contacted our customer service and that this has been resolved
with our team.
KR,
Team CLUSE