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CLUSE.com
Reviews:

672 reviews in the last 12 months2,532 total reviews  

4.62
Excellent

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Most relevant positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Most relevant negative review

Sep 21, 2023
 Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Reviews for CLUSE.com

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Jun 10, 2024
 Verified review

So - so

- my cluse is not ready to wear when I got it. - I have to go out and find a jewellery to adapt the bracelet first. - I ordered wrong I guess, I wanted a leather bracelet, not like it is now. - I love cluse, looking forward to wear the watch.. when it’s ready .. :(
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Answer by CLUSE.com
Jun 11, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jun 20, 2024
 Verified review
Return policy for Canada sucks!
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Jun 16, 2024
 Verified review
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Answer by CLUSE.com
Jun 18, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
May 23, 2024
 Verified review
Good service apart from the complicated and expensive return policy from the UK.
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May 3, 2024
 Verified review
Long waiting time but everything thing else was perfect
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May 19, 2024
 Verified review
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May 18, 2024
 Verified review
Express delivery is fake. I made a order on a Wednesday afternoon and didn’t receive my package until Monday. After asking for a refund they told me it was bank holiday in Germany, so I didn’t get anything back.
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Apr 15, 2024
 Verified review
Çok güzel
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Apr 10, 2024
 Verified review
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Apr 13, 2024
 Verified review
The quality was not as expected as they were few tiny tiny dots in the bag when I had arrived , expected a better quality, also the cancellation process is not so convenient as once ordered it never allows to cancel but only return is possible I have mistakenly ordered a different colour but couldn't cancel it and had to accept the delivery. Out of everything the quality is poor too
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Answer by CLUSE.com
Apr 30, 2024
Dear customer, We are really sorry to hear that you are not satisfied with the quality. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Apr 8, 2024
 Verified review
never received, more than 1 week and nothing came to me, the watch is in deutshland
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Answer by CLUSE.com
Apr 9, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Apr 16, 2024
 Verified review
I am still waiting for my purchase
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Answer by CLUSE.com
Apr 30, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Mar 31, 2024
 Verified review
I didn't revive my order
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Answer by CLUSE.com
Apr 9, 2024
Dear customer, I am really sorry to hear this. I see that you have been in contact with our customer care team. Please reach out to them again so we can help you with a solution. KR, Team CLUSE
Apr 18, 2024
 Verified review
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Answer by CLUSE.com
Apr 30, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Sep 4, 2023
 Verified review

The bag is beautiful (but pricey)

The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
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Jul 28, 2023
 Verified review
Order process and sending the product went fast. Just the delivery part needs a lot of work from DHL. Not being able to find my address the first time and four days later delivering my newly ordered package somewhere else while I'm at home. But then also not stating where it is delivered.
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Sep 21, 2023
 Verified review
You got my watch strap to me super quick (for a wedding) with express delivery, which was great. Thank you. That wouldn't have been necessary though if, when I enquired if you planned to make a white strap with rose gold clasp, the response hasn't been 'look on the website'.
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Mar 9, 2024
 Verified review

Not true to size

It would be great if photos of the watches on wrists would be more true to their actual size. Regarding to this photos I thought watch that I bought would be bigger. I’m still ok with the watch but I prefer a bit bigger sizes.
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Aug 5, 2023
 Verified review
I would like the shutter to have a bigger dial. And to make watches that also show the date. The watch I bought was very elegant and flatters my wrist. ♥️ I hope it holds up well over time.
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Aug 28, 2023
 Verified review

Fast delivery, amazing looking backpack

The delivery was very fast and the backpack looks amazing. The only thing I am a little worried about are straps - I hope they are strog enough so they won't tear.
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