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CLUSE.com
Reviews:

672 reviews in the last 12 months2,532 total reviews  

4.62
Excellent

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Most relevant positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Most relevant negative review

Sep 21, 2023
 Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Reviews for CLUSE.com

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Sep 22, 2023
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Sep 21, 2023
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Aug 11, 2023
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Aug 9, 2023
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Aug 7, 2023
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Jul 31, 2023
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Sep 21, 2023
 Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Feb 13, 2024
 Verified review

You should improve your customer experience by a lot.

The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well. You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company. You should improve your customer experience by a lot for me to order again or recommend.
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Aug 19, 2023
 Verified review

Item never received

Item was returned by the courier because it was missing a shipping label. No one replies to messages, I've had one response to confirm my address but otherwise I've heard nothing in over a week. I've had to raise a claim with PayPal to get a refund
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Aug 4, 2023
 Verified review

Nog steeds niks ontvangen en geen reactie vanuit cluse

Ik heb deze bestelling nog steeds niet ontvangen en als ik in contact probeer te komen met cluse krijg ik steeds maar geen reactie! Erg frustrerend en erg klantonvriendelijkheid vind ik! Geen goede service vanuit Cluse!!
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Answer by CLUSE.com
Sep 11, 2023
Beste klant, Ik zie dat je klacht inmiddels al is opgelost. Excuses voor het ongemak. Met vriendelijke groet, Team CLUSE
Dec 13, 2023
 Verified review
I sent back my parcel on 21/11 and since then no news and still 0 refund. Pitiful customer service My first experience with you was very mediocre and I wouldn't recommend cluse
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Answer by CLUSE.com
Dec 20, 2023
Dear customer, Thank you for your message. I see that we are in contact with you to settle this case. KR, Team CLUSE
Aug 10, 2023
 Verified review
Naručila sat promjera 31,5 mm,dobila sam sat promjera 25 mm. Poslala reklamaciju,a odgovor je da sam dobila šta sam naručila??? Jako sam nezadovoljna.
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Mar 16, 2024
 Verified review
Paid for express delivery and it came later than standard, plus the customer service did not try make up for anything
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Answer by CLUSE.com
Apr 9, 2024
Dear customer, I am really sorry to hear this. I see that you have been in contact with our customer care team. Please reach out to them again so we can help you with a solution. KR, Team CLUSE
Jul 27, 2023
 Verified review
Return label paid eur 19 NOT Working at the DHL service point. Raised a HDT 2 days ago and still no reply. Bleah
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Feb 28, 2024
 Verified review
according to the DHL tracking, my watch is since 23 February in Bulgaria but I live in Belgium...
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Answer by CLUSE.com
Mar 7, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Aug 29, 2023
 Verified review

Won't order again

Please rethink your return policy or do not ship abroad if you cannot set up a simple process.
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Answer by CLUSE.com
Sep 11, 2023
Dear customer, As stated on our website we only have a free return service for selected countries. Please accept our sincerest apologies. KR, Team CLUSE
Aug 1, 2023
 Verified review
I order the watch more than 10 days again and it never got home, I do t know where is it
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Dec 24, 2023
 Verified review
My delivery from 14th December has not arrived for Christmas. I am very annoyed.
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Answer by CLUSE.com
Jan 9, 2024
Hello, we are really sorry to hear that. You can send us an email to care@cluse.com so that we can help you. Have a good day, CLUSE
Dec 27, 2023
 Verified review
I did not receive anything after 13 days !
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Answer by CLUSE.com
Jan 9, 2024
Hello, We apologize to you on behalf of our partner carrier. I see in the meantime that you have contacted our customer service and that this has been resolved with our team. KR, Team CLUSE
Aug 17, 2023
 Verified review
Bad quality and it was made in china.
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Answer by CLUSE.com
Sep 11, 2023
Dear customer, I am really sorry to hear this. We always deliver high quality products You can always send it back within 30 days if you are not happy with it. KR, Team CLUSE