Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Sep 4, 2023
Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
You did not provide to the transport agency my complete address
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
Your address is automatically forwarded to the carrier.
So they receive the address you have filled in.
KR,
Team CLUSE
Apr 13, 2023
Verified review
I didn’t receive yet my product, so I can’t value the product
Report review
Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Jun 22, 2023
Verified review
Compra realizada el 12/6. A 22/6 no he recibido nada
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
Apr 14, 2023
Verified review
It's been 10 days and the shipment hasn't arrived.
Report review
Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Jul 3, 2023
Verified review
the watch never arrived and neither did my refund
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that you have been refunded by now.
Please accept our sincerest apologies for the inconvenience.
KR,
Team CLUSE
Jun 28, 2023
Verified review
It's been 10 days and I've not received my order
Report review
Jun 24, 2023
Verified review
After two weeks stil didn't receive anything.
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
Jun 23, 2023
Verified review
Defect
The date preview is broken after only 2 months
Report review
Answer by CLUSE.com
Oct 31, 2023
Dear customer,
Thank you for your message.
Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Jun 5, 2023
Verified review
Buenos dias, aun no me ha llegado el pedido.
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
Mar 31, 2023
Verified review
Aún no he recibido el reloj, sigo esperando.
Report review
Answer by CLUSE.com
Apr 5, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Aug 17, 2023
Verified review
Bad quality and it was made in china.
Report review
Answer by CLUSE.com
Sep 11, 2023
Dear customer,
I am really sorry to hear this.
We always deliver high quality products
You can always send it back within 30 days if you are not happy with it.
KR,
Team CLUSE
Apr 11, 2023
Verified review
Orden not received
The order placed has not yet arrived
Report review
Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Apr 5, 2023
Verified review
I have not receive my order yet
Report review
Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Jul 6, 2023
Verified review
I didnt received my package
Report review
Apr 15, 2023
Verified review
NO HE RECIBIDO EL PAQUETE
Report review
Answer by CLUSE.com
Apr 20, 2023
Dear customer,
I am really sorry to hear this.
Please contact us via care@cluse.com so we can solve this for you.
KR,
Team CLUSE
Jun 15, 2023
Verified review
mi pedido no llega
Report review
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
Oct 4, 2023
Verified review
Report review
Answer by CLUSE.com
Oct 31, 2023
Dear customer,
Please contact us via mail so we can discuss why we you gave us a 1 star review.
KR,
Team CLUSE
Sep 13, 2023
Verified review
Report review
Answer by CLUSE.com
Oct 31, 2023
Dear customer,
Please send us an email and tell us why you are not happy with our services.
We would like to help you further.
KR,
Team CLUSE
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.