CLUSE.com

Reviews:

The quality was not as expected as they were few tiny tiny dots in the bag when I had arrived , expected a better quality, also the cancellation process is not so convenient as once ordered it never allows to cancel but only return is possible I have mistakenly ordered a different colour but couldn't cancel it and had to accept the delivery. Out of everything the quality is poor too

J'aurais souhaité recevoir les mails en français et non en anglais malgré mes relances. Et un délai plus rapide car j'ai reçu ma commande plus de 2 semaines plus tard je n'ai pas pu offrir le cadeau à temps.

never received, more than 1 week and nothing came to me, the watch is in deutshland

I am still waiting for my purchase

I didn't revive my order

Paid for express delivery and it came later than standard, plus the customer service did not try make up for anything

according to the DHL tracking, my watch is since 23 February in Bulgaria but I live in Belgium...

The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well. You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company. You should improve your customer experience by a lot for me to order again or recommend.

The item I was interested in was out of stock for a ver very long time- nothing extraordinary, a black leather and gold strap. Also I think the straps are overpriced.

Non è stato il primo acquisto, è sempre stato tutto perfetto, sia gli orologi acquistati in precedenza che le spedizioni. Stavolta, ho trovato all'interno della scatolina un biglietto con un messaggio che non mi apparteneva e l'orologio non aveva la pellicola di protezione come sempre. Penso che mi abbiate venduto come nuovo un orologio che è stato restituito.

I did not receive anything after 13 days !

Long delayed delivery

Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition

Good morning, I have not yet received the refund of €49.95 for the order. ORDER NUMBER: EN170351 05/24/2023 Nor do I see it reflected in the statement of the credit card account. I ask you to check if there has been any error. but I have not yet received the refund of 49.95 euros. Angel Zardoya

Item was returned by the courier because it was missing a shipping label. No one replies to messages, I've had one response to confirm my address but otherwise I've heard nothing in over a week. I've had to raise a claim with PayPal to get a refund

I orderwd my Cluse 3 weeks ago and I still didnt get my order. That is because you work with croatian mail HP (hrvatska posta) instead of international like gls... I hope that your things are different than your shoppment.

Ik heb deze bestelling nog steeds niet ontvangen en als ik in contact probeer te komen met cluse krijg ik steeds maar geen reactie! Erg frustrerend en erg klantonvriendelijkheid vind ik! Geen goede service vanuit Cluse!!

I’ve still not received it so I can’t rate the product. Delivery people can’t find my house I’ve asked them to take it the post office and they still have failed to do this so it’s damped the excitement of the product