CLUSE.comReviews:
657 reviews in the last 12 months2,308 total reviews
Excellent
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Top positive review
Sep 4, 2023
Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
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Top negative review
Apr 23, 2023
Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Aug 4, 2023
Verified review
Nog steeds niks ontvangen en geen reactie vanuit cluse
Ik heb deze bestelling nog steeds niet ontvangen en als ik in contact probeer te komen met cluse krijg ik steeds maar geen reactie! Erg frustrerend en erg klantonvriendelijkheid vind ik! Geen goede service vanuit Cluse!!
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Answer by CLUSE.com
Sep 11, 2023
Beste klant,
Ik zie dat je klacht inmiddels al is opgelost.
Excuses voor het ongemak.
Met vriendelijke groet,
Team CLUSE
Jul 16, 2023
Verified review
I’ve still not received it so I can’t rate the product. Delivery people can’t find my house I’ve asked them to take it the post office and they still have failed to do this so it’s damped the excitement of the product
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May 19, 2023
Verified review
I haven't received my watch and I bought it 15 days ago. I don't want the watch anymore, I want my money back. It was meant to be a birthday present and It didn't arrive on time, well IT STILL HASN'T ARRIVED.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
Oct 11, 2023
Verified review
This is the second watch I’ve purchased from Cluse which unfortunately have really short straps. I’ve not got big wrists at all but have to use the second last hole on the strap.
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Dec 13, 2023
Verified review
I sent back my parcel on 21/11 and since then no news and still 0 refund.
Pitiful customer service
My first experience with you was very mediocre and I wouldn't recommend cluse
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Answer by CLUSE.com
Dec 20, 2023
Dear customer,
Thank you for your message.
I see that we are in contact with you to settle this case.
KR,
Team CLUSE
May 15, 2023
Verified review
Andere type leer gebruikt in de foto op de website en in het opgestuurde product. Klantenservice leest mails slecht en antwoord heel algemeen, probleem niet opgelost.
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Answer by CLUSE.com
Jul 5, 2023
Beste klant, wat vervelend en jammer. Mocht de situatie nog niet opgelost zijn, hoor ik het graag via de mail.
Met vriendelijke groet,
Team CLUSE
May 22, 2023
Verified review
Aún no ha llegado el reloj, está tardando muchos días en llegar y es para un regalo. Tendré que dárselo tarde por que no habéis cumplido fechas de entrega.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
Aug 10, 2023
Verified review
Naručila sat promjera 31,5 mm,dobila sam sat promjera 25 mm.
Poslala reklamaciju,a odgovor je da sam dobila šta sam naručila???
Jako sam nezadovoljna.
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Jul 26, 2023
Verified review
El producto y la entrega genial. Muy rápido y muy bien.
Pedí factura y a eso no han querido facilitarme con los datos fiscales. Por lo demás muy bien
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Jul 2, 2023
Verified review
Livraison pas dans les temps
Nous avons payer la livraison express, pour qu’au final la montre soit livrer en tant que livraison standard
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
Oct 5, 2023
Verified review
I wasn’t aware there would be important fees. That was not mentioned beforehand. It was more than what I was expecting to pay.
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Jul 27, 2023
Verified review
Return label paid eur 19 NOT Working at the DHL service point.
Raised a HDT 2 days ago and still no reply.
Bleah
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Jun 27, 2023
Verified review
Fading paint
Hello. It has been 3 days since I got it but its paint already fading. It looks really cheap for 100 euros.
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Dec 19, 2023
Verified review
I paid for a express delivery and I didn´t receive the watch yet.
today it´m make 7 business days.
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Answer by CLUSE.com
Dec 20, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Jun 23, 2023
Verified review
Aún no ha llegado mi pedido después de 2 semanas esperando. Cuando me ponía que en 2-3 días estaría
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
Jun 22, 2023
Verified review
Was supposed the be here yesterday, stayed at home all afternoon just in case. Still hasn't arrived
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May 21, 2023
Verified review
Pague el servicio exprés y no me llego en la fecha prevista, me fastidio un regalo de cumpleaños.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
Aug 29, 2023
Verified review
Won't order again
Please rethink your return policy or do not ship abroad if you cannot set up a simple process.
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Answer by CLUSE.com
Sep 11, 2023
Dear customer,
As stated on our website we only have a free return service for selected countries.
Please accept our sincerest apologies.
KR,
Team CLUSE
Aug 1, 2023
Verified review
I order the watch more than 10 days again and it never got home, I do t know where is it
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Jun 19, 2023
Verified review
It hasn’t arrived yet after 13 days. When it clearly said it would take 3 to 4 days.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE