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Top positive review
2 days ago
Verified review
The website is full of useful information about the products, how to use them, what are the most suitable for each kind of work and experience level, everything is explained nicely. I bought a nice tool, it arrived quickly, well packaged with instructions.
The search engine could be improved regarding the tips, I mostly find the useful information searching on google and jumping into the website, if I search the same thing on the embedded search engine I dont find it.
First of all, being accurate or not lying when providing product description. Make it accurate and avoiding FAKE specs such as knife origin; China instead of US. This is not serious and very little trustworthy.
Then, being smart and understanding customer context when asking for information through email.
Last but not least, adding an appropiate package (a bigger one), avoiding to send a crumpled CAP.
Hope this helps.
Product description on the webpage was wrong. The knife model is right but the steel was different from announced. You should pay more attention at these things. At this time I was disappointed.
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Answer by Knivesandtools.com
9 days ago
Good morning,
Thank you for your message. We are sorry to see that you are unhappy with our service. Unfortunately, it sometimes happens that manufacturers make small changes to their knives, without informing us. We do our best to keep up with all these changes, but with over 17,000 products, it is possible that we occasionally miss something.
We aprreciate your feedback, and we will forward it to the relevant department, so they can update our website.
Should you have any other questions or concerns, please let us know.
Kind regards,
Team Knivesandtools.
9 days ago
Verified review
you can improve by asking what i think about the product by waiting till i actually get the product...
hard to talk about knife characteristics while it's in the mail right?
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Answer by Knivesandtools.com
7 days ago
Good afternoon,
You are absolutely right! Sorry for the rush. Let's wait until you get your hands on the product and then we can talk about what you think of it. If you have any questions once it's in, We're ready to help!
Kind regards, Team Knives and Tools
Apr 27, 2024
Verified review
Got two clearly used/defective products. Got refused the return of the used (by someone else) one without any possibility of discussion, despite photos proving my right.
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Answer by Knivesandtools.com
Apr 29, 2024
Dear Customer,
Thank you for your review, we have tried contacting you regarding this order. It is very unfortunate that you had this experience at our shop and we would like discuss this further with you and try to come to an understanding.
If you have any more questions please let us know.
Kind regards, Team Knives and Tools
Mar 26, 2024
Verified review
You tell me guys.
First of all, being accurate or not lying when providing product description. Make it accurate and avoiding FAKE specs such as knife origin; China instead of US. This is not serious and very little trustworthy.
Then, being smart and understanding customer context when asking for information through email.
Last but not least, adding an appropiate package (a bigger one), avoiding to send a crumpled CAP.
Hope this helps.
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Answer by Knivesandtools.com
Mar 28, 2024
Good afternoon,
Thank you for taking the time and effort to leave us this review. We appreciate the feedback, and we are glad that we were able to discuss your concerns over the phone. We will review our processes and the information on the website, and adjust them if necessary.
Should there be anything else, please let us know.
Kind regards,
Team Knivesandtools
Mar 22, 2024
Verified review
14 days to reac Greece? That’s pathetic
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Answer by Knivesandtools.com
Mar 22, 2024
Good afternoon,
Thank you for your review. It is very unfortunate that your delivery is taking so long. Usually, deliveries to Greece take about 4-8 business days.
We have contacted you privately, and we are committed to investigate the whereabouts of your parcel and to get your order delivered as soon as possible.
Kind regards,
Team Knivesandtools
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