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Top positive review
3 days ago
Verified review
The website is full of useful information about the products, how to use them, what are the most suitable for each kind of work and experience level, everything is explained nicely. I bought a nice tool, it arrived quickly, well packaged with instructions.
The search engine could be improved regarding the tips, I mostly find the useful information searching on google and jumping into the website, if I search the same thing on the embedded search engine I dont find it.
First of all, being accurate or not lying when providing product description. Make it accurate and avoiding FAKE specs such as knife origin; China instead of US. This is not serious and very little trustworthy.
Then, being smart and understanding customer context when asking for information through email.
Last but not least, adding an appropiate package (a bigger one), avoiding to send a crumpled CAP.
Hope this helps.
Hi,
I am in general satisfied with Knivesandtools service and their response but what could be better is in store stock/delivery time credibity!
If +- 3days delivery time changes to 6 months or more than this is in my book, not acceptable.
Othewise many good knives in store.
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9 days ago
Verified review
Diversity and Prices.
I wish you could restock faster
Victorinox stands for quality ass does Knives and Tools, the knife looks and feels great. The box came a little dented and crushed, but this does not affect the knife. Made a little adjustment so I can deep carry it in my front pocket, using the Ulti-clip.
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Mar 16, 2024
Verified review
All good but the shipping communication. I haven't got any notice and just by chance checked the tracking to realize the package was already for some days waiting for me at a pick up point. Other than that, all good!
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Apr 10, 2024
Verified review
actual product revision differs slightly from the picture displayed, at my recent order. Otherwise, fair company
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Answer by Knivesandtools.com
Apr 16, 2024
Good afternoon,
Thank you for your message. We are sorry to see that the product you received is different from what we advertised. It sometimes happens that the manufacturer makes slight changes to the product in terms of accessories, materials or colours, and they do not always inform us. However, I have taken your details and forwarded them to the appropriate department, and we will update the product as soon as possible.
Please let us know if you have any questions or concerns.
Kind regards,
Team Knivesandtools
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