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Review summary
Customers consistently praise the prompt and timely delivery, as well as the freshness and beauty of the flowers. The easy and user-friendly ordering process, especially for international deliveries, receives positive feedback. Many recipients were delighted with the flowers, which adds to overall customer satisfaction. Some reviews also highlight helpful and supportive customer service. However, there are areas for improvement, including occasional delays in delivery and instances where the bouquet did not match the advertised product or customer expectations. Some customers reported issues with flower condition or size, and a few expressed frustration with unhelpful customer service when problems arose. Additionally, a minority of customers feel that the service is overpriced compared to local flower shops.
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How Trusted Shops prevents fake reviewsReviewsEuroflorist.de/en
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Verified
Confusing Delivery Information
I ordered flowers from UK to be delivered to Harburg, Germany for my sister-in-law who’s special birthday was on the Saturday. Straightforward to order online. I requested they be delivered on the Friday as they were having a party on the Saturday and I knew they’d be busy. On the Saturday morning I checked and it said they hadn’t been delivered, and still does! I then spent a fair amount of time trying to find out what had happened and I couldn’t. My sister-in-law then contacted me later on Saturday to say thank you for the flowers, even though I was under the impression they hadn’t been delivered. So she loved the flowers but I was frustrated with the delivery information.
Reply from Euroflorist.de/en
Thank you for sharing your experience. We’re very happy to hear that your sister-in-law loved the flowers, but we sincerely apologize for the confusion regarding the delivery status. We understand how frustrating it must have been not to have clear and accurate information. We will take your feedback on board and work to improve our delivery updates. 🌸
Verified
Great service
We live in Canada and my cousin in Germany turned 80 years old. We ordered flowers for her just two days before her birthday, and they were delivered right on time, to her front door, on her birthday without fail. My cousin was absolutely shocked and loved the bouquet of roses. Her words were, they are such a beautiful bouquet. Well done with another happy customer.
Reply from Euroflorist.de/en
Good day,
It’s great to hear that everything went smoothly and that you’re fully satisfied with our service.
Thank you very much for your time and for your order.
Best regards,
Euroflorist Customer Service Team
Verified
I was absolutely delighted with the bouquet! The flowers were fresh and beautiful, and the bouquet looked wonderful. The order was delivered right on time and everything was beautifully arranged. The recipient was very happy. Thank you so much for the beautiful flowers and excellent service! I will definitely order from you again.
Reply from Euroflorist.de/en
Hi,
Thank you so much for your amazing review!
Verified
Flowers for my wife's birthday
My wife absolutely loved them for her birthday! They looked even better in person! She also loved the chocolates and champagne that came with them! This company helped out a lot as I live back in America and she and my daughters live in Koln! So, I enjoy being able to send flowers from afar! Thank yall so much!
Reply from Euroflorist.de/en
Hello,
Thank you very much for your wonderful words and your fantastic 5-star review! We are especially pleased that you felt well looked after and valued.
Your recommendation means a great deal to us. We look forward to assisting you again with your next order.
Best regards,
The Euroflorist Customer Service Team
Verified
Vielen Dank nicht nur für die wunderschönen Blumen, sondern auch für Ihre Aufmerksamkeit, Ihr Verständnis und Ihre Hilfsbereitschaft. Es ist wirklich schön, mit einem Unternehmen zu tun zu haben, bei dem die Kunden wertgeschätzt werden. Ich werde mich auf jeden Fall wieder an Sie wenden und Sie sehr gerne weiterempfehlen!
Reply from Euroflorist.de/en
Guten Tag,
herzlichen Dank für Ihre wunderschönen Worte und Ihre tolle 5-Sterne-Bewertung! Es freut uns ganz besonders, dass Sie sich bei uns gut aufgehoben und wertgeschätzt gefühlt haben.
Ihre Weiterempfehlung bedeutet uns sehr viel. Wir freuen uns schon darauf, Sie auch bei Ihrer nächsten Bestellung wieder unterstützen zu dürfen.
Herzliche Grüße
Euroflorist Kundenservice Team
Verified
To be honest, my daughter loved it. It was for her 1st anniversary. As for me it was totally different than what I chose, but you explained that you can’t always send the same arrangements as the pictures.
Thank you so much for being prompt on time.
Reply from Euroflorist.de/en
Good day,
It’s great to hear that everything went smoothly and that you’re fully satisfied with our service.
Thank you very much for your time and for your order.
Best regards,
Euroflorist Customer Service Team
Verified
Flowers for Birthday
I ordered the flowers to my sister for her Birthday and was very satisfied with the flowers and the delivery - thank you :)
I did not provide with the phone number of the receiver, but despite that the delivery went very well.
I can only highly recommend that :)
Reply from Euroflorist.de/en
Hello,
Thank you very much for your wonderful words and your fantastic 5-star review! We are especially pleased that you felt well looked after and valued.
Your recommendation means a great deal to us. We look forward to assisting you again with your next order.
Best regards,
The Euroflorist Customer Service Team
Verified
Merchant Euroflorist Deutschl - No chocolates were delivered
Merchant Euroflorist Deutschl...
info@euroflorist.de. Transaction date 1 Jul 2026
Order ID DE24585058
Deliver to Frau Zoe Gehrke
Eichendorffstraße 23 Tauberbischofsheim 97941Germany
Flowers were delivered Ok. But we were disappointed there were no chocolates delivered, we think you should still post them to the assignee address on the order as above.
Reply from Euroflorist.de/en
Dear customer,
We apologize for the disappointing experience. We hope you have the opportunity to contact us. We are happy to assist you with your complaint.
Kind regards,
Verified
Beautiful flowers, a huge bouquet received in a lovely box, thank you.
Only slight negative was they were delivered a day later than expected.
Reply from Euroflorist.de/en
Hello,
Thank you for your lovely feedback! We’re delighted to hear that you were happy with the beautiful, generous bouquet and its presentation. We’re sorry, however, that the flowers arrived a day later than expected. We understand how disappointing this can be and appreciate your understanding.
Kind regards,
Euroflorist Customer Service Team
Verified
I had a little trouble finding the correct address which I think is related to the US system for addressing items. However, my friend was thrilled with the delivery and I was very impressed with the quality of the flowers as she sent me a photo.
Reply from Euroflorist.de/en
Hello,
Thank you for your review. We are pleased that you took the time to share your experience with us. We hope to impress you again with our service on your next order.
Kind regards,
Euroflorist Customer Service Team
Verified
she liked the quality of the flowers. the delivery wass fast and reliable. I wish there were quicker optionss but i understand that quality is preferred over fast orders.
Reply from Euroflorist.de/en
Hello,
Thank you very much for your 5-star review! We are delighted with your positive feedback and your trust in Euroflorist.
Best regards,
The Euroflorist Customer Service Team
Verified
Flowers and chocolate fresh and delicious!
Absolutely beautiful flower arrangement and chocolate were delivered on time and greatly appreciated by my friend! I was ordering from the U.S., having the flowers sent to my friend in Germany. The lilies opened and she loves them!
Reply from Euroflorist.de/en
Hello,
Thank you for your review. We are pleased that you took the time to share your experience with us. We hope to impress you again with our service on your next order.
Kind regards,
Euroflorist Customer Service Team
Verified
My sister who was the recipient of the flowers loved them. She was very happy about it. Because she is happy, I am too!
Reply from Euroflorist.de/en
Hello,
Thank you so much for your lovely review! We’re delighted to hear that your sister loved the flowers and that they brought her happiness. It’s wonderful to know that we could help make her day special!
Kind regards,
Euroflorist Customer Service Team
Verified
My dear friend in Berlin loved your floral arrangement.
To have her happy makes me happy.
So in turn, YOU MAKE ME HAPPY. Thank you.!!
Reply from Euroflorist.de/en
Dear customer,
Thank you for your lovely feedback!
Verified
Just guess on what picture is a bouquet which was advertised and which one was a reality))))
I have to say that the service in general was good. Easy to order and it was delivered on time.
But!!! When you pay for flowers 70 euro, you expect it to be WOW effect (moreover the bouquet was advertised as lux).
The flowers were fresh but not beautifully arranged and the Queen of the bouquet - lilies were too green to bloom (((.
Reply from Euroflorist.de/en
Dear client,
Thank you for ordering and or sharing your review.
We are deeply sorry to not have met your expectations concerning the delivered flowers.
Kindly note, that the pictures you can find on our website are example pictures. The delivered flower arrangements can differ from those example pictures in appearance and amount of flowers, depending on the season and inventory of the local florist. If a certain flower is not available, it is replaced by a flower with a similar colour and shape.
The local florists are always delivering arrangements that look as much as possible like the example picture online, and at all times match the flower value paid.
Since floristic is a craft in which every florist incorporates their own creativity, every flower arrangement is unique.
Being sorry to have fallen short of your expectations we kindly ask you to share pictures of the delivered flowers via email to info@euroflorist.de so we can follow up on this matter.
Please be assured that we are taking your complaint very seriously and will be contacting you again as soon as we have reviewed the case. Thank you for your patience.
Warm regards,
Customer Service Team Euroflorist
Verified
Good Service!
It arrived the next day in the morning.
It was a decent size and looked like the picture online. My friend was very happy to get. Thank you!
Reply from Euroflorist.de/en
Dear customer,
So nice to read that you were fully satisfied with the order process and of course the flowers.
Thank you so much for your order and for quickly reviewing it. We hope to be of service again in future.
Warm regards,
Euroflorist Customer Service Team
Verified
The flowers were fresh and still looking very good after a week, when they fully bloomed. Thank you for sending such fresh flowers.
Reply from Euroflorist.de/en
Hello,
Thank you very much for your wonderful words and your fantastic 5-star review! We are especially pleased that you felt well looked after and valued.
Your recommendation means a great deal to us. We look forward to assisting you again with your next order.
Best regards,
The Euroflorist Customer Service Team
Verified
Flowers delivered next day to family member after some bad news.
Thank you very much.
Reply from Euroflorist.de/en
Dear customer,
Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order.
Warm regards,
Euroflorist Customer Service Team
Verified
So bad service for such important order...
I use this service for more than 5 years and they used to be better. But I see that with every year they work worse and worse. What happened this time I can't forget and will stop using this service, enough!
I ordered flowers for my mother-in-law for her 60th birthday. In the comments for florist/delivery I wrote that she will be at the address (her workplace) until 1pm and if they deliver later – they should call her and ask for the address. Nobody called her obviously and flowers were delivered to her workplace at 9pm... In the feedback form they sent me I wrote everything what happened and asked for explanations – what did they charged me 8 euro for delivery for, if the delivery person doesn't read comments in the order. Nobody even contacted me afterwards! Never again, and I suggest everyone to stay away from this company.
Reply from Euroflorist.de/en
Hello,
We are truly sorry that we let you down on such an important occasion. We understand how disappointing it must have been to have the flowers delivered so late for your mother-in-law’s 60th birthday, especially after you had clearly explained the delivery instructions. We also apologize that you did not receive a response to your feedback. This is not the experience we want our customers to have, and we take your comments seriously.
Kind regards,
Euroflorist Customer Service Team
Verified
Amazing service. Very polite upon delivery and the flowers were beautiful!
Reply from Euroflorist.de/en
Good day,
It’s great to hear that everything went smoothly and that you’re fully satisfied with our service.
Thank you very much for your time and for your order.
Best regards,
Euroflorist Customer Service Team