Review summary
Customers appreciate the ease of placing orders, the convenience of international transactions, and the overall user-friendly website experience. Many are pleased when their flowers and gifts arrive on the requested date and value receiving timely delivery updates. Positive remarks are also made about the freshness and long-lasting quality of some flower arrangements, as well as responsive customer service in certain cases. However, there are notable concerns about delays in delivery, with some orders not arriving as scheduled. Some customers report that the flowers received do not match the advertised images or descriptions, expressing disappointment with discrepancies in design, size, or color. Issues with wilted or dead flowers have also been mentioned. In addition, experiences with customer service are mixed, with several reviewers describing unhelpful or scripted responses to complaints. Missing or incorrect additional items, such as chocolates or cards, and insufficient delivery notifications have also negatively impacted customer satisfaction.
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How Trusted Shops prevents fake reviewsReviewsEuroflorist.de/en
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Verified
Merchant Euroflorist Deutschl - No chocolates were delivered
Merchant Euroflorist Deutschl...
info@euroflorist.de. Transaction date 1 Jul 2026
Order ID DE24585058
Deliver to Frau Zoe Gehrke
Eichendorffstraße 23 Tauberbischofsheim 97941Germany
Flowers were delivered Ok. But we were disappointed there were no chocolates delivered, we think you should still post them to the assignee address on the order as above.
Reply from Euroflorist.de/en
Dear customer,
We apologize for the disappointing experience. We hope you have the opportunity to contact us. We are happy to assist you with your complaint.
Kind regards,
Verified
Flowers and chocolate fresh and delicious!
Absolutely beautiful flower arrangement and chocolate were delivered on time and greatly appreciated by my friend! I was ordering from the U.S., having the flowers sent to my friend in Germany. The lilies opened and she loves them!
Reply from Euroflorist.de/en
Hello,
Thank you for your review. We are pleased that you took the time to share your experience with us. We hope to impress you again with our service on your next order.
Kind regards,
Euroflorist Customer Service Team
Verified
Just guess on what picture is a bouquet which was advertised and which one was a reality))))
I have to say that the service in general was good. Easy to order and it was delivered on time.
But!!! When you pay for flowers 70 euro, you expect it to be WOW effect (moreover the bouquet was advertised as lux).
The flowers were fresh but not beautifully arranged and the Queen of the bouquet - lilies were too green to bloom (((.
Reply from Euroflorist.de/en
Dear client,
Thank you for ordering and or sharing your review.
We are deeply sorry to not have met your expectations concerning the delivered flowers.
Kindly note, that the pictures you can find on our website are example pictures. The delivered flower arrangements can differ from those example pictures in appearance and amount of flowers, depending on the season and inventory of the local florist. If a certain flower is not available, it is replaced by a flower with a similar colour and shape.
The local florists are always delivering arrangements that look as much as possible like the example picture online, and at all times match the flower value paid.
Since floristic is a craft in which every florist incorporates their own creativity, every flower arrangement is unique.
Being sorry to have fallen short of your expectations we kindly ask you to share pictures of the delivered flowers via email to info@euroflorist.de so we can follow up on this matter.
Please be assured that we are taking your complaint very seriously and will be contacting you again as soon as we have reviewed the case. Thank you for your patience.
Warm regards,
Customer Service Team Euroflorist
Verified
Meine Nichte war begeistert. Sie hat mir ein Foto vom Blumenstrauß geschickt, der wirklich sehr schön war. danke für Ihren schnellen Lieferservice, der die Anweisungen einhält
Reply from Euroflorist.de/en
Guten Tag,
vielen Dank für Ihre schöne Bewertung! Es freut uns sehr zu hören, dass Ihre Nichte von dem Blumenstrauß begeistert war. Es gibt immer einen guten Grund, Blumen zu versenden – vielen Dank, dass Sie unseren Service genutzt haben, um jemandem eine Freude zu bereiten.
Gerne wieder!
Herzliche Grüße
Kundenservice Team Euroflorist
Verified
I sent flowers from Germany to my sister in Brtonigla. They were fast and a beautiful bouquet. They lasted more than 2 weeks! Amazing! I will definitely use them again.
Reply from Euroflorist.de/en
Hello,
Thank you so much for your lovely review! We're delighted to hear that your niece was thrilled with the bouquet. There's always a good reason to send flowers thank you for using our service to brighten someone's day.
We'd love to use your service again!
Kind regards, The Euroflorist Customer Service Team
Verified
Got there on time. The overall experience was great! Just wish that the note I wrote was placed or written inside the card I had ordered instead of just being left out and about.
Reply from Euroflorist.de/en
Hello,
Thank you for your rating. We’re glad you chose our service and hope to fully delight you with your next flower order!
Warm regards,
Euroflorist Customer Service Team
Verified
Ordered from Australia for delivery in small town in Germany and delivered on time and flowers were as described.
Reply from Euroflorist.de/en
Hello,
Thank you for your review. We are pleased that you took the time to share your experience with us. We hope to impress you again with our service on your next order.
Kind regards,
Euroflorist Customer Service Team
Verified
Ich bin leider sehr enttäuscht von meiner Erfahrung mit Euroflorist.
Der gelieferte Blumenstrauß entsprach optisch deutlich nicht dem Strauß, den ich bestellt hatte. Es geht dabei nicht um den Austausch einzelner Blumen, sondern um den gesamten Eindruck des Bouquets, der wesentlich schlichter war als auf der Website dargestellt. Das war besonders unangenehm, da der Strauß als Geschenk gedacht war.
Noch enttäuschender als die Lieferung selbst war jedoch der Umgang mit meiner Reklamation. Obwohl ich Vergleichsfotos des bestellten und des gelieferten Straußes eingereicht habe, erhielt ich lediglich standardisierte Antworten. Auf meine eigentlichen Argumente wurde überhaupt nicht eingegangen. Stattdessen wurde immer wieder betont, dass die Blumen frisch seien und dem Wert entsprächen – das war jedoch nie der Gegenstand meiner Beschwerde.
Als Kundin hätte ich erwartet, dass mein Anliegen individuell geprüft und ernst genommen wird. Leider hatte ich den Eindruck, dass meine Reklamation pauschal abgelehnt wurde, ohne die offensichtlichen Unterschiede zu berücksichtigen.
Aus diesem Grund kann ich Euroflorist leider nicht weiterempfehlen.
Reply from Euroflorist.de/en
Guten Tag,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung so ausführlich zu schildern. Es tut uns leid zu hören, dass der gelieferte Strauß nicht Ihren Erwartungen entsprach und Sie mit der Bearbeitung Ihrer Reklamation unzufrieden waren.
Wir verstehen, dass gerade bei einem Geschenk der Gesamteindruck des Bouquets eine wichtige Rolle spielt. Ebenso bedauern wir, dass Sie den Eindruck gewonnen haben, Ihr Anliegen sei nicht ausreichend individuell berücksichtigt worden.
Ihr Feedback nehmen wir sehr ernst und geben es intern weiter, damit wir unseren Service und die Kommunikation mit unseren Kundinnen und Kunden weiter verbessern können.
Herzliche Grüße Kundenservice Team Euroflorist
Verified
Excellent service and very helpfull for people outside EUR who would like to have a gesture with their love ones
Reply from Euroflorist.de/en
Hello,
Thank you for your review. We are pleased that you took the time to share your experience with us. We hope to impress you again with our service on your next order.
Kind regards,
Euroflorist Customer Service Team
Verified
Inconsistent to the flowers in image.
Flowers arrived on time but completely off from the photos. I expected the colors to be the pastel colors but instead we received flowers that were very far off.
I was left very unsatisfied with the flowers I sent to my partner for her birthday.
Reply from Euroflorist.de/en
Dear customer,
We apologize for the disappointing experience. We hope you have the opportunity to contact us. We are happy to assist you with your complaint.
Kind regards,
Verified
Lieferung am selben Tag hat problemlos funtioniert. Die Blumen waren frisch und haben lange gehalten.
Reply from Euroflorist.de/en
Good afternoon,
Your short review comes a long way. There is always a good reason to send flowers, thank you for using our service to show someone you are thinking of them. We would be happy to do it again!
Best regards,
Customer Service Team Euroflorist
Verified
Thank you so much Euroflorest for delivering my flowers on time. ❤
Reply from Euroflorist.de/en
Hello,
Thank you for your review. We are pleased that you took the time to share your experience with us. We hope to impress you again with our service on your next order.
Kind regards,
Euroflorist Customer Service Team
Verified
Fabulous flowers, excellent service and delivery!! Would highly recommend this service 😊👍💯
Reply from Euroflorist.de/en
Good afternoon,
Your short review comes a long way. There is always a good reason to send flowers, thank you for using our service to show someone you are thinking of them. We would be happy to do it again!
Best regards,
Customer Service Team Euroflorist
Verified
I was recently were made aware that a friend was hospitalized in Germany. Being that I live in Canada, the least i could do was to send flowers. I simply googled flower delivery service and her location which brought me to the Euroflorist webpage. My flower order easy to place and I was given notifications of when the bouquet would be delivered. Easy to navigate, safe payment process & affordably priced. Euro to Canadian dollars. Thank you for being a part of adding smiles to a friend in hospital.
Reply from Euroflorist.de/en
Dear customer,
Thank you very much for your nice review and for sharing your experience regarding your order.
We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again.
Warm regards,
Euroflorist Customer Service Team
Verified
Easy and quick, great selection
I liked the user friendly interface and how easy it is to order. Thank you!
Reply from Euroflorist.de/en
Good afternoon,
Your short review comes a long way. There is always a good reason to send flowers, thank you for using our service to show someone you are thinking of them. We would be happy to do it again!
Best regards,
Customer Service Team Euroflorist
Verified
Prompt delivery and the flowers were lovely.
Reply from Euroflorist.de/en
Hello,
Thank you for your positive feedback. We are pleased to hear that the delivery was prompt and that you were happy with the flowers.
We appreciate you taking the time to share your experience and thank you for choosing Euroflorist.
Kind regards,
Euroflorist Customer Service Team
Verified
Excellent service, prompt delivery, lovley flowers many thanks
Reply from Euroflorist.de/en
Good afternoon,
Your short review comes a long way. There is always a good reason to send flowers, thank you for using our service to show someone you are thinking of them. We would be happy to do it again!
Best regards,
Customer Service Team Euroflorist
Verified
Flowers and gifts arrived perfect
Flowers and gifts arrived on time and beautifully
Reply from Euroflorist.de/en
Hello,
Thank you for your review. We are pleased that you took the time to share your experience with us. We hope to impress you again with our service on your next order.
Kind regards,
Euroflorist Customer Service Team
Verified
I paid for the large arrangement and the bouquet that was received appeared to be the basic.
Reply from Euroflorist.de/en
Dear customer,
Thank you very much for your review.
We are very sorry to hear that you are not completely satisfied with our service. We would like to investigate your complaint further. Please send us an email at info@euroflorist.de so that we can do so.
We hope to hear from you soon.
Kind regards,
The Euroflorist Customer Service Team
Verified
Very bad customer service regarding a bouquet that was not delivered. Despite clear instructions on getting to the apartment, the flowers were not delivered because the recipient didn’t answerthe door. All previous deliveries had been delivered with the same instructions and the recipient was not there during all of the previous deliveries. Euroflorist refused to do another delivery and argued with me for 3 days until the recipient had to pick up the flowers at a shop a few kilometres away. These were meant to be a surprise. Customer Service kept blaming me for not instructing them to leave the flowers at the door but they had delivered previous orders at the door. A second delivery attempt would’ve been a nice gesture, but they refused.
Reply from Euroflorist.de/en
Hello,
Thank you for sharing your feedback. We are sorry to hear that your experience with our customer service did not meet your expectations.
We understand your disappointment, especially as the flowers were intended to be a surprise. We regret that the delivery situation led to inconvenience for you and the recipient.
In some cases, our delivery partners must follow specific delivery procedures when the recipient cannot be reached, and a second delivery attempt may not always be possible depending on the circumstances. We appreciate your feedback regarding the communication and will take it into consideration to improve our service.
Kind regards,
Euroflorist Customer Service Team