Euroflorist.de/en
Reviews:

1,016 total reviews   294 reviews in the last 12 months

Review summary

Customers frequently praise the punctuality of delivery, noting timely arrivals, and appreciate the freshness and beauty of the flowers. The ordering process is often described as simple and user-friendly, particularly for international orders. Many customers are satisfied with the bouquet matching the advertised product, and there are positive remarks about prompt customer support. Customers also value being kept informed about their orders and generally find the packaging ensures safe arrival. Some areas for improvement include occasional late deliveries and reports of wilted or dried flowers. There are notable complaints about discrepancies between the delivered bouquet and what was advertised. A few customers have experienced frustrations with unresolved customer support issues, desires for more detailed delivery updates or confirmation messages, and packaging problems such as missing wrapping or upside-down delivery.

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ReviewsEuroflorist.de/en

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Community member 
1 Reviews
 Verified
I was recently were made aware that a friend was hospitalized in Germany. Being that I live in Canada, the least i could do was to send flowers. I simply googled flower delivery service and her location which brought me to the Euroflorist webpage. My flower order easy to place and I was given notifications of when the bouquet would be delivered. Easy to navigate, safe payment process & affordably priced. Euro to Canadian dollars. Thank you for being a part of adding smiles to a friend in hospital.

Reply from Euroflorist.de/en

Dear customer, Thank you very much for your nice review and for sharing your experience regarding your order. We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again. Warm regards, Euroflorist Customer Service Team
Community member 
5 Reviews
 Verified

Product does not match advertised bouquet

Update: Euroflorist has publicly replied here asking me to contact them by email to resolve the issue. I would like to clarify that this was already done prior to writing this review. I contacted Euroflorist customer support by email, provided photos, and clearly explained the discrepancy between the advertised bouquet and the one delivered. Their initial response dismissed the complaint entirely, stating that the flowers were “fresh and of value,” while ignoring the fact that the delivered bouquet did not match the advertised product in color, composition, or overall appearance. After further correspondence, the explanation shifted to flowers being delivered “in bud form,” despite the bouquet remaining predominantly green more than 48 hours after delivery, with one flower blooming orange instead of red and greenery already drying. At no point was a proper resolution offered. For this reason, I consider the matter already addressed via email, with no satisfactory outcome. This public response therefore appears to be an attempt to redirect the conversation rather than to genuinely resolve the issue. Original review: I ordered a Christmas bouquet called “Lady in Red” through Euroflorist. The bouquet shown on their website is clearly red-dominated, full, and rich in composition. What was delivered looked completely different. The delivered bouquet was mostly green, filled with foliage and fillers, with only a few small red flowers. There were no red lilies, and the overall impression was green and sparse rather than red and luxurious. The photos make this difference obvious. This is not about flower freshness. Euroflorist confirmed the flowers were “fresh and of value,” but completely ignored the core issue: the delivered bouquet does not resemble the advertised product in color, composition, or perceived value. To make matters worse, the bouquet was delivered in a Fleurop-branded bag, despite the order being placed directly with Euroflorist. When I requested clarification and a proper resolution (not a future discount), the complaint was dismissed. I paid for “Lady in Red” and received something closer to “Lady in Green.” Based on this experience, I cannot recommend Euroflorist.

Reply from Euroflorist.de/en

Hello, thank you for your feedback. We are very sorry to hear that the bouquet you received did not match the advertised product. We always aim to provide beautiful arrangements that reflect our website images, and we regret that this was not your experience. We appreciate that you contacted our customer service and provided detailed information. Your comments are valuable and will help us improve our service and communication with our florists to better meet our customers’ expectations. We hope you will give us the opportunity to assist you again in the future and provide an experience that meets the high standards we strive for. Best regards, Euroflorist Customer Service Team
Community member 
1 Reviews
 Verified
Very good service, the flowers were delivered by florist on the required date, packed as promised, nicely arranged. Exactly as you advertised: “Delivered in buds, in 24 hours they start to blossom!” Our daughter was very happy. (Our experience last year with another supplier was faraway from perfect.) Next time only with you 😃.

Reply from Euroflorist.de/en

Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Community member 
1 Reviews
 Verified

Birthday Flowers to my daughter in Bremen, Germany

The quality Of the flowers, & Timely Delivery. I was not allowed to utilize my Birthday discount coupon which normally I get every year in November & use. It will be very good, If you can kindly refund the 15% discount back to my Credit Card account.

Reply from Euroflorist.de/en

Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Community member 
1 Reviews
 Verified

Everything was fine...just a little…

Everything was fine...just a little remark the flowers was not delivered on time...for the receivers BD on Saturday as you promised and I paid for. The flowers have been holding in the DHL distribution Center in Raunheim until Monday morning...2 days later. Happy Thanksgiving. Johann from Florida.

Reply from Euroflorist.de/en

Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Community member 
1 Reviews
 Verified

Best anniversary gift

I am extremely satisfied with this service. It was a last moment next day delivery booking. My fiancé got pleasently surprised by the flowers and the handwritten note. You are a godsend for long distance relationships :)

Reply from Euroflorist.de/en

Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Community member 
1 Reviews
 Verified
Ich bin sehr zufrieden! Es wurde schnell und zuverlässig zugestellt. Das Geburtstagskind wurde Happy. Blumen sind frisch und super zusammengestellt, wie abgebildet wurde. Gerne wieder!

Reply from Euroflorist.de/en

Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Community member 
1 Reviews
 Verified
Would have appreciated a short email stating the powers had been delivered due to the destination being Australia I had to wait for family to leave me know all was good. Otherwise super service!

Reply from Euroflorist.de/en

Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Community member 
1 Reviews
 Verified
I ordered flower to be delivered in Germany while I am in Namibia and the delivery was done on time and the exact product that I ordered. It was so convenient

Reply from Euroflorist.de/en

Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Community member 
5 Reviews
 Verified

First time ordering

The order was placed on short term notice but delivered on time. Also, the flower bouquet looked beautiful and brought a lot of enjoyment to the recipient. The flowers still look quite fresh (except for the lilies, normal) after a few days.

Reply from Euroflorist.de/en

Hello, Thank you for your kind review. We’re delighted to hear that your order arrived on time despite the short notice and that the bouquet brought so much joy to the recipient. It’s wonderful to know the flowers stayed fresh for several days. We look forward to serving you again soon! Best regards, Customer Service Team Euroflorist
Community member 
1 Reviews
 Verified
The flowers was delivered within the day as per our request. It looked lovely and our mum loved it. I would always recommend you guys. Thank you

Reply from Euroflorist.de/en

Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Community member 
2 Reviews
 Verified
My purchases were for family & friends in Germany .. they sent me photos of your wonderful flowers… Good prompt service I will be using you again !!👌

Reply from Euroflorist.de/en

Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Community member 
1 Reviews
 Verified

From Cyprus to Germany

Ordered in Cyprus for a dear friend recovering in Germany: amazing from the beginning to the delivery! so easy to show our affection to our beloved ones

Reply from Euroflorist.de/en

Dear customer, Thank you very much for your nice review and for sharing your experience regarding your order. We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again. Warm regards, Euroflorist Customer Service Team
Community member 
1 Reviews
 Verified

Grateful!

I was very pleased with the efficiency of the order. I placed the order, and it was received within two days. The flowers were beautiful and in a lovely vase.

Reply from Euroflorist.de/en

Dear Customer, Thank you for the 5-star review! Kind regards, Customer Service Euroflorist
Community member 
1 Reviews
 Verified
I was worried in the beginning to order from other country to friend who lives in Germany but they delivered on time , even I missed bit of address of delivery to, they found my friend and delivered safely, flowers were beautiful and I am very satisfied. Thank you .

Reply from Euroflorist.de/en

Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Community member 
1 Reviews
 Verified
Delivered on time and well packaged. I was thinking it would be fuller with more flowers and one of roses was wilted a little around the edge but the person who received them were delighted.

Reply from Euroflorist.de/en

Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Community member 
1 Reviews
 Verified

Really beautiful flowers, delivered on time!

Flowers were delivered on time and actually looked exactly like in the picture. They lasted for a really long time, too.

Reply from Euroflorist.de/en

Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Community member 
1 Reviews
 Verified
The flowers were beautiful and were delivered on time despite having ordered them only one day prior to delivery date. Excellent service!

Reply from Euroflorist.de/en

Dear Customer, Thank you for the 5-star review! Kind regards, Customer Service Euroflorist
Community member 
1 Reviews
 Verified
Website was easy to navigate and use and the service delivery was on time and in full, exactly as ordered and expected. Well done!

Reply from Euroflorist.de/en

Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Euroflorist Customer Service Team
Community member 
3 Reviews
 Verified
not bad

Reply from Euroflorist.de/en

Sehr geehrter Kunde, Vielen Dank für Ihre Bewertung. Es tut uns sehr leid zu sehen, dass Sie mit unserem Service anscheinend nicht voll zufrieden waren und würden uns Ihrem Fall gerne annehmen. Bitte lassen Sie uns hierzu eine Email an info@euroflorist.de zukommen um uns die Chance dazu zu geben. Wir hoffen bald von Ihnen zu hören. Herzliche Grüße, Kundenservice Team Euroflorist

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