Review summary
Customers frequently praise the punctuality of delivery, noting timely arrivals, and appreciate the freshness and beauty of the flowers. The ordering process is often described as simple and user-friendly, particularly for international orders. Many customers are satisfied with the bouquet matching the advertised product, and there are positive remarks about prompt customer support. Customers also value being kept informed about their orders and generally find the packaging ensures safe arrival. Some areas for improvement include occasional late deliveries and reports of wilted or dried flowers. There are notable complaints about discrepancies between the delivered bouquet and what was advertised. A few customers have experienced frustrations with unresolved customer support issues, desires for more detailed delivery updates or confirmation messages, and packaging problems such as missing wrapping or upside-down delivery.
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How Trusted Shops prevents fake reviewsReviewsEuroflorist.de/en
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Verified
Perfect present
My mum send a photo and the flowers looked just like the website I've ordered from. Thanks
Reply from Euroflorist.de/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Reply from Euroflorist.de/en
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank für Ihre tolle Bewertung! Wir freuen uns sehr, dass Sie mit unserem Service zufrieden sind. 🌸
Mit freundlichen Grüßen,
Euroflorist Deutschland
Verified
Perfect - my aunt loved it! It was her 80th birthday and I wanted to send something to make her happy and that did just that.
I have ordered from this company many times and will continue to do so.
Thank you
Reply from Euroflorist.de/en
Dear Customer
Thank you for your positive review.
We are delighted to hear that you were very satisfied with our service and hope to have the pleasure of helping you send flowers again in the future.
Sincerely,
Euroflorist Customer Service Team
Verified
Fehlender Grußkartentext
Die Blumen und Schokoladen wurden unbeschädigt geliefert, aber die Grußkarte war leer, obwohl ich einen Text dafür geschrieben habe.
Reply from Euroflorist.de/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
Not a first time using this service. 100% professional. Bouquet nearly as the one shown on the web side photo.
Delivered on time, very nicely packed with the card included.
Very satisfied customer.
Reply from Euroflorist.de/en
Dear Customer
Thank you for your positive review.
We are delighted to hear that you were very satisfied with our service and hope to have the pleasure of helping you send flowers again in the future.
Sincerely,
Euroflorist Customer Service Team
Verified
Beautiful arrangement at a good price. The recipient was blown away by the quality of the flowers.
Reply from Euroflorist.de/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
Flowers were beautiful, but unfortunately delivered a day late. They were ordered in good time so was a bit disappointing they didn’t arrive when requested.
Reply from Euroflorist.de/en
Dear Customer,
Thank you for the 4-star review!
Kind regards,
Customer Service Euroflorist
Verified
Kept informed. Delivered exactly as required. My sister was delighted with the plants.
Thanks.
Reply from Euroflorist.de/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
Quick same day delivery. Although it didn’t look anything like the picture.
Reply from Euroflorist.de/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
Reply from Euroflorist.de/en
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank für Ihre tolle Bewertung! Wir freuen uns sehr, dass Sie mit unserem Service zufrieden sind. 🌸
Mit freundlichen Grüßen,
Euroflorist Deutschland
Verified
You delivered the flowers and gifts on time, on the date requested in a professional fashion.
Reply from Euroflorist.de/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
The gifted flowers were delivered on…Nov 14th
The gifted flowers were delivered on time and the bouquet was exactly as advertised.
Reply from Euroflorist.de/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
I’m so happy with the flowers that were delivered- easy international shipping, huge variety of flowers to choose from, and easy to use website.
Reply from Euroflorist.de/en
Dear customer,
Thank you so much for your 5-star review! We hope to see you back on the website soon.
Kind regards,
Customer Service Euroflorist
Verified
The recipient was delighted with the flowers and chocolates. Was so easy to order and everything arrived, as promised, the next day. Will use Euroflorist again.
Reply from Euroflorist.de/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
I found making my international floral order very easy. Will use this service again. Thanks!
Reply from Euroflorist.de/en
Dear Customer,
Thank you for the 5-star review!
Kind regards,
Customer Service Euroflorist
Verified
The service and product was excellent, delivered in record time!
Reply from Euroflorist.de/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
Hi There,
The service, was great.
Kind regards,
Mariusz
Reply from Euroflorist.de/en
Dear Customer,
We would like to thank you very much for the wonderful review and hope to see you back on the website soon.
Best regards,
Customer Service Euroflorist
Verified
The rose bush itself is lovely according to the recipient. However, it was left outside her house upside down by the courier. Fortunately the packaging prevented any damage, though the flowers were covered in soil from the pot.
Reply from Euroflorist.de/en
Dear Customer
Thank you for your positive review.
We are delighted to hear that you were very satisfied with our service and hope to have the pleasure of helping you send flowers again in the future.
Sincerely,
Euroflorist Customer Service Team
Verified
Flowers ordered from New Zealand.
It was so easy to send flowers from New Zealand to friends in Aachen Germany and at a competitive price. Also the flowers arrived in good time.
Thank you from Don and Tracey
Reply from Euroflorist.de/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
Everything worked out go. My niece loved the flowers.
Reply from Euroflorist.de/en
Dear Customer,
We would like to thank you very much for the wonderful review and hope to see you back on the website soon.
Best regards,
Customer Service Euroflorist