Euroflorist.de/en

Reviews:

I like your bouquets and your offer to deliver, thank you

Update: Euroflorist has publicly replied here asking me to contact them by email to resolve the issue. I would like to clarify that this was already done prior to writing this review. I contacted Euroflorist customer support by email, provided photos, and clearly explained the discrepancy between the advertised bouquet and the one delivered. Their initial response dismissed the complaint entirely, stating that the flowers were “fresh and of value,” while ignoring the fact that the delivered bouquet did not match the advertised product in color, composition, or overall appearance. After further correspondence, the explanation shifted to flowers being delivered “in bud form,” despite the bouquet remaining predominantly green more than 48 hours after delivery, with one flower blooming orange instead of red and greenery already drying. At no point was a proper resolution offered. For this reason, I consider the matter already addressed via email, with no satisfactory outcome. This public response therefore appears to be an attempt to redirect the conversation rather than to genuinely resolve the issue. Original review: I ordered a Christmas bouquet called “Lady in Red” through Euroflorist. The bouquet shown on their website is clearly red-dominated, full, and rich in composition. What was delivered looked completely different. The delivered bouquet was mostly green, filled with foliage and fillers, with only a few small red flowers. There were no red lilies, and the overall impression was green and sparse rather than red and luxurious. The photos make this difference obvious. This is not about flower freshness. Euroflorist confirmed the flowers were “fresh and of value,” but completely ignored the core issue: the delivered bouquet does not resemble the advertised product in color, composition, or perceived value. To make matters worse, the bouquet was delivered in a Fleurop-branded bag, despite the order being placed directly with Euroflorist. When I requested clarification and a proper resolution (not a future discount), the complaint was dismissed. I paid for “Lady in Red” and received something closer to “Lady in Green.” Based on this experience, I cannot recommend Euroflorist.

thank you for delivering the bouquet.

Ordered two bouquets for delivery in Germany. The courier never completed delivery and returned the parcel as undeliverable. The address was correct, which the company confirmed in writing, yet they refused both redelivery and a refund. They also claimed no refund was possible because the flowers were freshly prepared. Under German law the seller carries the risk until goods reach the recipient, so refusing a refund for something never delivered is not lawful. Three contacts and three scripted refusals. I had to dispute the charge through my bank to recover money for a product I never received. If a delivery fails, expect them to keep your money and blame the courier.

Alles gute

Very good service, the flowers were delivered by florist on the required date, packed as promised, nicely arranged. Exactly as you advertised: “Delivered in buds, in 24 hours they start to blossom!” Our daughter was very happy. (Our experience last year with another supplier was faraway from perfect.) Next time only with you 😃.

Flowers looked nothing like image

They Never delivered my flowers!!!!! I’m writing this on the day they were to be delivered. Tomorrow is too late! It’s a birthday! Tired of hearing from vendors that they don’t control the market. Be the market! Getting back my money, I don’t care what they do with their flowers…. After my experience, I’ve found very credible sources saying they don’t know business. They don’t!!! Thank goodness that I can argue the charges with my bank.

Deliver when you say you were going to. I asked for delivery 24th July and flowers were delivered three days late

Flowers were not fresh and different than picture in the catalogue and fare less flowers than described