I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
I received 6 plants towards the end of last week 28/04/23 and two of those plants look dead. Last rights wouldn't even save them. I can't understand 12cm pots with a two foot stick coming out of them. 2 sticks in each pot these may be good at a later stage when the plant grows. I understand for packaging etc etc but could be done better. This is not the first time I have received plants from Gardens4You in this state.
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Answer by gardens4you.ie
May 2, 2023
Blueberry and rubus doesn't have leaves and can appear dead on arrival, that is the time of year we have -1ºC at night and 9ºC right now in the beginning of May normally in other years the leaves are already out but this year it is very cold. If you scratch away a small section of bark with your finger nail with will see that the bark is green underneath. Once planted the plants will grow normally.
Verified review
3 days ago
Order date: 20/5/23... Arrived 5 days Ireland ...very dry ...leaves withered...2 fell off immediately ...first aid given for 24 hours then planted out in beautiful irish sunshine...other shrubs have arrived with green leaves and not dry...would like replacement as not cheap with postage...over 20 euros
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Verified review
9 days ago
This was a €40 gift for a new home.
Had I known it would be sooo much smaller than pictured I would have bought flowers.
No not impressed with the sales technique ;(
I did write to customer service but no response yet, instead I'm asked to write a review....
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Verified review
8 days ago
The plant was sick when it arrived. Full of brown spots. Trying to recover it with neem oil treatment now. The rest of the products were fine.
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Verified review
May 7, 2023
It will be a miracle if the plants survive they arrived in such poor condition.
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Answer by gardens4you.ie
May 16, 2023
All orders placed on our website are guaranteed. If you have any doubt about the plants received just send photos to our customer service we will be happy to assist you.
Verified review
May 2, 2023
I ordered my items on 26th April and I have not received them yet 2nd May
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Answer by gardens4you.ie
May 2, 2023
After shiping delivery to Ireland is about 4-5 working days weekend and bank holidays not included. We were closed on April 27/04/2023, a holiday celebrating the King of Holland's birthday as indicated on our website. Your order with hyacinth arrived today 02/05/2023.
Verified review
Apr 8, 2023
I ordered two standard plants and an Astilbe Fiery Red. I received only 2 standard plants was so disappointed as I really wanted the Astilbe. Was told to search box again as it was in cardboard. Searched @nd recycled no luck. Refund given. Two expensive to send Astilbe.
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Answer by gardens4you.ie
Apr 19, 2023
The astilbes were roots in a small bag filled with plastic soil stuck in the fold of the cardboard. Alas the root was not found we refunded the €3,50 rather than sending back a parcel with all the Co2 that this entails. Nature and the environment is something we are sensitive to.
Verified review
Apr 7, 2023
No communication about delivery and plant delivered was in poor condition
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Answer by gardens4you.ie
Apr 19, 2023
The day your package left an automatic mail announced you the shipment as well as the number of the package (this mail arrived probably in your spam or recycle garbage can).
We have not received any mail to date about the order, it is time to take pictures and contact our customer service we will be happy to solve any issue with the order.
Verified review
Mar 15, 2023
I ordered some plants .
They arrived yesterday
I ordered buddleia I thought I would receive more plants that what was in the box
I received a very small pot with dried out plant in it
I hope this will grow.
I ordered lavender plant as well received 5 of those when I thought I was getting one
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Answer by gardens4you.ie
Mar 20, 2023
Thank you for your feedback. Don't worry buddleia in winter (we have -2ºC at night) are often less attractive visually once planted it will grow normally we offer 2 months of growth guaranthy on our products
Verified review
Mar 2, 2023
Ordered 2 items and when they arrived they were tiny, they would get lost in the garden. The stake was even taller than both. No where close to items advertised online. Delivery charge I thought was excessive. Disappointed in general, I would look elsewhere next time.
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Answer by gardens4you.ie
Mar 3, 2023
The photos on our site are for illustrative purposes only and always show you the products photographed in summer.
We are in winter it is -4ºC in Northern Europe we have 4 seasons you seem to forget. Our plants are cultivated outside all year round,The photos on our site are for illustrative purposes only and always show you the products photographed in summer.
We are in winter it is -4ºC in Northern Europe we have 4 seasons you seem to forget. Our plants are cultivated outside all year round, you will not find plants cultivated in heated greenhouses or imported like you find in supermarkets. The items are in perfect condition and are identical to the measurements and sizes advertised on our site for these products. The wooden rods are not the stake of the plants, we put them in the boxes to avoid that the plants do not move.
Verified review
Mar 3, 2023
Begonia tubers arrived Begonia Pendula. I have seen bigger marbles and some as soft as butter. I would suggest tighter quality control. and a photo of not only the plaint in bloom but a photo of the tubers.
Not impressed at all.
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Answer by gardens4you.ie
Mar 7, 2023
Thank you for the feedback. Our roots and bulbs are controlled for more than 30 years by experts and official organizations. Take pictures of what you received our customer service will be happy to offer you assistance and advise for this order.
Verified review
Mar 29, 2023
I was disappointed to be honest. I thought they were expensive for what I received. Hopefully they will grow as they are roots and then a very small plant of witch hazel which need alot of care to get ir established.
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Answer by gardens4you.ie
Apr 7, 2023
Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed for a period of 2 months.
Verified review
Feb 23, 2023
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Answer by gardens4you.ie
Feb 24, 2023
Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed until May 1, 2023.
Verified review
Aug 17, 2022
The plants are much smaller and look nothing like the photos on the website
Chewing gum also stuck to bag around plant, completely disgusting 🤮
I would not recommend this website
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Answer by gardens4you.ie
Aug 26, 2022
The photos on our websites always show a mature product grown outdoors and already planted in the garden to give you an idea of what will happen to the young plants ordered. In hot weather, the leaves of plants, shrubs and trees become stained and dry. This is normal and is the only way for plants to survive the intense heat and drought that Europe has been experiencing for more than 2 months now, we offer 1 year growth guarantee on the plants
Verified review
May 30, 2022
The plants looked half dead when they arrived. The delivery company obviously didn't treat them well, the box was left upside down at the front door!
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Answer by gardens4you.ie
Sep 1, 2022
Please do a scratch test on the plants you describe as dead if the wood is green no worries but if the wood under the bark is brown send a picture to our customer service we will then replace or refund the plants.
Verified review
Aug 8, 2022
A plant arrived before broken, and My last order has the two Acers withered. The leaves are dry and brittle
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Answer by gardens4you.ie
Sep 2, 2022
With the heat of this season all the deciduous acers already have leaves that look like the one usually seen in September, you can't help it, it's a common phenomenon with this variety that always protects itself from the extreme heat. You opened a PayPal dispute by requesting a full refund of the order, the case was closed in our favor by PayPal based on the information and photos you provided.
Verified review
Dec 8, 2022
The plants took along time to come. When they arrived they were dried out and all over the boxes. Some of them were broken beyond repair due to poor transportation
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Answer by gardens4you.ie
Dec 9, 2022
According to the photos received the 2 small plants have been damaged in transit what we sincerely regret but these 2 plants can still be saved. A full refund have been made €16.90 for those 2 plantes. We also gave you a refund of €2.84 for the Areca palm (in order to buy some new potting soil, what we think is honest and fair) the plant lost a little bit of soil but which does not show any damage on your pictures despite your insistence to get a full refund, which we regret because as we have informed you our indoor plants are always guaranteed for 2 months and you can always come back to our customer service in case of a problem with an article.
Verified review
Jul 31, 2022
Packaging and delivery was good but the plant itself was not. Flowers and leaves torn and brown. Disappointing as this was meant as a gift.
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Answer by gardens4you.ie
Sep 1, 2022
We are sorry to hear that you are disappointed with the items received. Please send photos evidence to our customer service we will be happy to come back to you with an appropriate solution in accordance with our guarantee.
Verified review
Nov 5, 2022
My delivery arrived with plants out of their pots and stick broken. Delivery not great.
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Answer by gardens4you.ie
Nov 7, 2022
We are sincerely sorry to hear that, take pictures of the box and of the product please and contact our customer service we can then return to the carrier DPD and open an official complaint we do it systematically in case of bad delivery. Even if the products themselves are not damaged it is important to report any packages that arrive damaged so that we can forward the information to the 22 countries where we ship.
Verified review
Jun 29, 2022
Very disappointed with my purchase, very weak and small plant altogether
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Answer by gardens4you.ie
Jun 30, 2022
We are sorry to hear that you are disappointed with the plants received. Rest assure the all order is guaranteed. if you have any problem during the growth guarantee below come back to us without any problem.
Here is how our warranty applies.
Warranty period:
-Perennials and potted shrubs/trees: 1 year
-Indoor plants and bonsai: 1 month
-Spring bulbs: 1 growing season until May 31 at the latest.
-Summer bulbs, rhizomes and bedding plants: 1 growing season until October 1st at the latest.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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They are not included in the overall rating. No verification measures have been taken.