There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
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Aug 25, 2022
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
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Verified review
9 days ago
Plants did not look in the best state. But I am sure I’ll get them going again. That did arrive in a good time and well packaged.
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Answer by gardens4you.ie
9 days ago
At the end of September with 10ºC at night and 14ºC during the day, perennials, shrubs and trees grown outside are not visually attractive which is quite normal. Plants will sacrifice their foliage in order to prepare for winter. Do not worry they are 100% guaranteed.
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Sep 10, 2022
Fast delivery. Unfortunately some cacti bought arrived really “battered” despite the good packaging. But I hope to save them.
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Answer by gardens4you.ie
Sep 12, 2022
Please send photo to our customer service we will be happy to solve the problem.
Warranty period:
Houseplants and Bonsai 1 month
Spring bulbs 1 growing season until May 31 at the latest
Summer bulbs, seeds and bedding plants 1 growing season until October 1st at the latest
Perennials, shrubs and trees 1 year
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Sep 13, 2022
Like the packaging ..always the plants are intact and no damage and above all it comes on time . 👍👍👍
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Aug 22, 2022
Fast, reliable, efficient. Just a bit pricey on delivery
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Jul 19, 2022
very good service very good communication just one plant out of fourteen arrived in poor condition I have used this site in the past and I will use them again
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Jul 19, 2022
Website easy to navigate, and great information and choice. Prompt an efficient service, and the flowers arrived in top condition.
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Jul 14, 2022
Well packaged & plants arrived in excellent condition. We will definitely order from the site again.
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Jul 14, 2022
Well informed on delivery. Plant a good size and health. Good simple app and easy to use
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Jul 20, 2022
Plants arrived in good condition, recommended seller
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Jul 11, 2022
The plants arrived well packaged and healthy looking.
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Jul 20, 2022
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Jul 20, 2022
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Jul 14, 2022
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Jul 13, 2022
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Jun 20, 2022
Having ordered a bonsai tree for delivery, I was worried it might get damaged in transit. This was not the case. Every effort was taken to project the tree. It was tightly packed and came in excellent condition. I will be buying again.
I am happy with my order, But I did not think the plants where going to be so small, The online service was very good, and the delivery was great, They where pack very well and in good order, Thank You.
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Jun 22, 2022
My first order
and all went smoothly but note to self not to order when going away for the weekend - so efficient the plants were here in 3 days!. All in the ground now so all happy
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Jul 1, 2022
Good value,great selection and lovely plants however they are subject to damage in transit due to poor packing
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Jun 18, 2022
I ordered some plants and an acer from here they arrived on time would recommend gardens 4 you
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Jun 9, 2022
It was delivered to the wrong address however they delivered it to My sister.
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