There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
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Aug 25, 2022
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
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Verified review
5 days ago
The time was good and the delivery was good. Of course it's difficult to say how these plants will grow as they are dormant at this time. The rose roots were a bit smaller that I expected, but time will tell when it's time to hydrate and plant them.
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19 hours ago
i love quick transcation, i am little disappointed with the range of products, there is less than i expected
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Answer by gardens4you.ie
15 hours ago
Don't worry the products you bought are grown outside all year around and therefore dormant. Once spring arrives everything will grow, the order is guaranteed until May 1st 2023.
Verified review
Jan 19, 2023
Good service, plants and trees arrived well packaged and in good condition
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6 days ago
Very good product and quick delivery
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Jan 9, 2023
The plant looks quite nice and healthy
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6 days ago
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9 days ago
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Dec 11, 2022
The leaves of Yucca tree were a bit damaged by packaging although I'm not sure if there is a solution to that
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Answer by gardens4you.ie
Dec 12, 2022
if you have any problem with the plant received, please take pictures and contact our customer service we will be happy to come back to you with advice and an adequate solution.
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Dec 17, 2022
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Dec 3, 2022
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Oct 11, 2022
Pricing is fair,very careful packaging.good quality plants
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Oct 17, 2022
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Oct 17, 2022
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Apr 27, 2022
Amazing plants and good service. I ordered a lovely cherry tree and a pack of lavender plants that arrived with no problems.
However, I also ordered two Astilbe arendsii Fiery Red that I didn't realize were sold as bare roots, when I was expecting the plant. It is true that it is my own fault for not noticing that, but I find that the photo on the web is misleading as it is a picture of the plant. It is said in a corner of the pic that it is coming as a bare root, but at that moment I didn't see it!
Also I don't know if one of the roots will come out ahead because it came a little damaged.
I will read carefully next time, hope this helps you in your orders as well!
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Verified review
May 10, 2022
I love the website and everything is described well. I was a little naive to expect my plants would arrive somewhat grown, but they are just bulbs. I'd like to have seen this on the site. The information sheet that arrived with my items was an A4 printout in black and white and not as well presented as their site. I kept having to refer back to the site before planting. Also, I wasn't sure if I should submerge the whole bulb in the ground or leave the start of growth peeping out and no-where could I find information on that. All will be fine once my garden looks fab in a few months I hope.
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May 16, 2022
Good packaging. Luckily you had elastic around the hydrangea pots as the delivery man had the box upside down ! The Hy marieseii recovered once watered. Host as potted up and I’m just waiting for new shoots. 🤞🤞🤞
I would have loved a plant stick label to stick in my pots. Made my own, though not pretty, they’ll do the job. Now that delivery and packaging concerns are allayed I look forward to ordering again in the future. Many thanks. Mary
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Feb 23, 2022
The plants always come with detailed instructions for planting and care which is brilliant. Delivery was a day early too. Although they were packed very well, one of my live plants lost four healthy leaves. It is a delicate plant and probably unavoidable but disappointing nevertheless. Perhaps if I treat them as cuttings I’ll gain another plant 😊
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Feb 25, 2022
The goods delivered were packed with great care and in perfect condition. Instructions were excellent The only complaint I have was the cost of postage . @ €12.50 I think rather pricey for a very small order . I would advise customers to order more plants to justify the cost of postage when purchasing as the plants are reasonably priced.
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Apr 11, 2022
Plants all great except one raspberry which has leaf spots, hopefully not an issue. For 4 day delivery time were expecting before weekend but came on the Monday instead (prob dpd issue rather than with gardens4you), so plants may have been in parcels longer than ideal. Overall great service though.
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Verified review
May 10, 2022
Great products, exactly as shown in pictures. Delivered when they said they would too. Only reason for losing a star was because one of the plastic pots was broken, most likely during transport. Plants were in perfect condition and were wrapped to protect from spilt soil (luckily!)
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