I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
The flowers delivered were delivered on time and as expected. They look great and were very well received. The only issue I had was that I was given an option to add in a free card/note, which I did - I filled in a full message and signed it off. Unfortunately, our recipient was unable to find this note and had no idea who the plants were from. In the end I had to ask if she had received the delivery and advise they were from me. Not ideal when the delivery was intended as a gift.
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Answer by gardens4you.ie
6 hours ago
Our system always asks you at the time of ordering whether the order is a gift. Unfortunately no message and no gift card (paying) have been selected for this order we have checked.
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May 14, 2023
Good value, plants as decribed. Delivery could have been faster but within time specified on website.
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May 14, 2023
Product arrived on time and as expect, would use again as reasonably priced even with delivery cost.
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May 13, 2023
Prompt delivery, plants were in reasonable good condition.
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May 18, 2023
Got what was ordered that's it
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10 days ago
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May 22, 2023
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May 15, 2023
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May 4, 2023
Received my plants as per order and in good condition (well watered) and well packaged as they were in transit for 5 days because of the bank holiday weekend!
Shipping took longer than expected as I was expecting it from Ireland and couldn't
find my tracking information using the DPD IE website. A small improvement would be to include the NL DPD website along with tracking number in the order summary confirmation. Good communication when I had a query about my order.
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Apr 30, 2023
Plants mostly good quality, one batch had small amount of root growth, but have just planted them and they may be fine. Tracking system does not really work, plants arrived quite quickly but no information about timing at all on tracking system. Timing of delivery Netherlands to Ireland often better than from Irish suppliers.
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May 2, 2023
plant arrived well packed and protected - quick delivery
understood it to be a red acer, it arrived green, presume it turns red, but no explanation
dpd 9delivery company gave no advance warning of delivery.
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Answer by gardens4you.ie
May 2, 2023
Our confirmation email with tracking arrived probably in your spams or deleted items. The acer that you ordered is a young specimen which will take its red tint as the text of the site indicates.
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May 6, 2023
Packaging and instructions were excellent. 4 days for delivery is too long for a 14.50 charge, knowing that DPD deliver in 24 hours for everyone else often for less
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May 5, 2023
Both of my Japanese maples arrived. Delivery was prompt. The plants were slightly smaller than I expected but were packed with care. I will definitely shop again
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Apr 17, 2023
I received the plants this morning and I have planted them, the proof of the pudding will be in the eating.
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Apr 26, 2023
Great delivery service, thank you. Product was slightly smaller than expected but will hopefully grow
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May 7, 2023
Delivery was quick, within the week. However,the tree and shrub were much smaller than I expected.
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Apr 27, 2023
Delivery partner DPD delivered the box upside down. 30 plants were uprooted from their pots.
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May 6, 2023
Great service. Would have given 5 stars if company actually based in Ireland!!!
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Apr 24, 2023
Dispatch notification should be sent and delivery times need to be better.
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Apr 20, 2023
Easy to purchase good range of plants at a reasonable price
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