Review summary
Customers consistently praise the high quality of Mason\’s fabrics, craftsmanship, and attention to detail in their garments. Shoppers are highly satisfied with the comfort and fit of Mason\’s clothing, often noting items fit perfectly and are comfortable for daily wear. Customer service is described as extremely responsive, kind, and helpful, with multiple mentions of outstanding support via WhatsApp and knowledgeable staff. Many reviews highlight fast delivery, careful packaging, and the pleasant presentation of items, including details like fragrance and ready-to-wear condition. Customers also appreciate the stylish designs, wide selection of colors, cuts, and the attention to modern trends. Some customers wish for better online filtering to make browsing easier. While some find the price justified by quality, others are frustrated by international price differences and recent price hikes.
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How Trusted Shops prevents fake reviewsReviewsen.masons.it
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Client focus is no slogan but a reality with Masson's .
Excellent support via what's app. The assistent took care that the jacket and pant had the same kind of white. Initially there was a difference. She took care and found the right jacket / pant. Finally after final approval the goods were send with UPS .
A perfect experience. Thank's to the Masson's Team.
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Fast delivery, presentation, box, aroma , and of course quality
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Perfect for work
I’ve been buying Mason’s for years and their trousers have become my go-to choice for the office. I wear them almost every day and they’re always spot on. The hemming service is also really handy, the trousers arrive ready to wear and with the perfect length every time.
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I have been a client for more that 10 years . Everything is perfect . Thanks
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Stylish and reliable
I recently bought a pair of Mason’s trousers and I’m really happy with the purchase. The fit is elegant yet comfortable, and the fabric feels durable and well made. Everything arrived on time and well packaged, which made the experience even better.
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Perfect
The trousers turned out great, and the free hemming service made a big difference. They arrived the right length and ready to wear, with fast delivery too.
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Excelente👍👏
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Excellent
Customer service helped me understand the different fits so I could choose the right size. The order arrived very quickly and everything was perfect.
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Wide range of styles
Shopping at Mason’s was a great experience. I loved the variety of colors and cuts available, which made it easy to find something that really suited my taste. The quality of the fabric just adds to the overall satisfaction.
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Import duty, tariffs and taxes.......
I’ve been buying Masons since the early 90’s. I try to buy something every season, usually shorts and combats etc. It’s top stuff, but not as durable as it was in the 90’s. They had shops all over in those days, and the UK. Now we can only buy them on line.
I get they are premium products, but the same pair of shorts is 40% dearer on the wed site, than they were this time last year. And thats just on the web site. Unfortunately, the utterly inept Labour government has now added additional duty and charges, to stuff purchased from Italy, like somewhere between 30 and 35%.
So that pair of shorts that cost £180, will now cost you £225 to get the parcel through your door. That’s just one pair of shorts…… Shipping can add more if you’d like it to……
Customer service is top notch, as you’d expect from a top notch retailer, but the prices are now astronomic.
Personally, it’s the rather heavy straw that has broken the camel’s back, there will be no further orders under the present circumstances, the items are just prohibitively too expensive, which is rather a shame.
Reply from en.masons.it
Good morning, Mr. Leigh,
We regret reading your feedback and sincerely we thank you for your loyalty to our brand since the 1990s.
We fully understand your concerns about the general increase in costs, particularly regarding duties, customs tariffs, and additional taxes now applied in the UK. Unfortunately, these are measures imposed by the British authorities following Brexit, and as an Italian company, we have no control over them.
Regarding the price of the item you purchased, please note that last year you used a 30% discount code, while this year you used a 10% discount code. Therefore, the price difference is due to different discount codes you used.
That said, we would like to emphasize that the quality of our garments—the attention to detail, the choice of fabrics, the fit—has remained unchanged or even improved, more careful and meticulous, and continues to embody the sartorial values on which Mason's has built its identity.
We're truly sorry that, given the current circumstances, you no longer feel able to purchase our products. We hope that conditions will allow you to return to being one of our valued customers in the future.
Mason's Customer Service
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Impeccable details
I bought a linen shirt from Mason’s for the summer season and was truly impressed. The cut follows the shape of the body without being restrictive, and the tailored details really make a difference. Even after several washes, it’s still perfect, holding its shape and color beautifully.
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I ordered already mny times and it was always perfect. Ordering, support via whatsapp und delivery and also the piece of clothing and material. And you get a very nice cardboard box. I only can recommand Masons's from A to Z! Mille gracie
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Great
the pants are comfortable but still look elegant, which makes them easy to wear for many different occasions
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Los pantalones sientan muy bien
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Nice experience
I liked the item I purchased, it was delivered quickly and I in particular liked the package and nice scent when opening the box.
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