Review summary
Customers consistently praise the fast and efficient delivery of their orders, noting that items often arrive quickly. Customer service is frequently described as responsive, helpful, professional, and pleasant. Many customers are pleased with the high quality and attractive appearance of the products, which generally match their descriptions. Additionally, competitive or reasonable pricing is seen as a significant advantage, and most customers report receiving orders accurately and as described. However, some customers mention experiencing delays or unresolved issues with customer service. There are occasional reports of incorrect information or problems with order tracking. A few customers are frustrated by unexpected fees, customs charges, or complicated return processes.
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How Trusted Shops prevents fake reviewsReviewsormoda.com/us/
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Cross-market review
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Superb online store
Superb site! Quality products, professionalism, ultra-fast shipping!
Purchased Raymond Weil watch on June 12 (very late on Friday ...), shipped Monday and received Tuesday! The watch is magnificent! Interaction with customer service was TOP, a pure pleasure and at an EXTRAORDINARY price!!! Thank you very much
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Instead of post.nl or DHL, the watch was sent with UPS and delivered neatly. I would have liked to know in advance that it would be sent via UPS. Due to the SMS from UPS, I didn't dare to open it because of the many fraudulent SMS and emails these days. After logging into the Ormoda site and checking the tracking code. And after receiving the email that the package was sent, everything was okay.
Further very satisfied, super happy with the watch.
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I am absolutely in love with my GUESS watch with the rainbow colors around the gold face. It goes with my light milky brown skin. It makes me feel so fresh, iconic and unique. Thank you so much for carrying this one of a kind style. I wish it would last forever and I also wish there were ways that I could make it last forever. This watch means so much to me the craftsmanship is so amazing thank you Ormoda. ❤️
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TROP DE FRAIS!
La montre que j'ai reçue est vraiment belle, mais trop grosse pour mon poignet malheureusement. Sa qualité est indéniable. Pour le prix, je trouvais que c'était une aubaine...ET BIEN NON.
En effet, Il a fallu que je paie des frais de douane de plus 40$ canadiens pour recevoir le colis, alors que ces derniers ne s'appliquent que pour les États-Unis selon les informations sur le site. J'ai acquitté ces frais en me disant que cela valait tout de même la peine...
Pour le retour du colis, j'ai contacté la compagnie qui m'a envoyé un lien pour télécharger l'étiquette de retour. En cliquant sur ce dernier, il était impossible de trouver cette étiquette.
En fait, il a fallu que je les contacte 3 fois par courriel et à chaque fois on me disait de cliquer sur le lien pour obtenir la fameuse étiquette de retour.
Enfin, j'ai envoyé des photos prouvant que les informations fournies sur le lien ne délivre pas d'étiquette.
On m'annonce alors qu'il faut que je paie les frais de livraison...
Ces derniers se chiffrent à plus de 64$ can...
Avec le recul, Je trouve tous ces frais excessifs.
Je leur ai envoyé un dernier courriel tout récemment en leur demandant un arrangement et j'attends encore...
BREF, SI VOUS COMMANDEZ DU CANADA, je vous suggère fortement de ne pas faire affaire avec cette compagnie.
Reply from ormoda.com/us/
Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the frustration this order caused.
That said, we'd like to clarify a few points for transparency:
Import duties & return shipping: As outlined in our FAQ and Terms of Service, import duties, taxes, and return shipping costs for orders placed outside our native market are the responsibility of the customer. We understand this may not have been top of mind at checkout, but this information is available prior to purchase.
Watch size & specs: Full dimensions and sizing details are listed on the product page. We always encourage customers to review these carefully before ordering.
Return label: We apologize for the confusion around the return label link, that's not the experience we want anyone to have, and we appreciate your patience in following up.
Compensation offer: Because return shipping from Canada is costly, our team proactively offered you a partial compensation to keep the watch rather than go through the return process. We felt this was the most practical solution given the circumstances.
We do care about finding a fair resolution and remain open to discussing this further. Please don't hesitate to reach out to us directly.
Ormoda Customer Support
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Excellent experience, fast delivery and outstanding service…
Everything went really well. The customer service was top-notch and the watch arrived very quickly. Highly recommended!
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Fast delivery price was what the website displayed no surprises.
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Awesome watch and delivery
The watch is legit and delivered with care. Just one suggestion, it looks like the battery has ran out, might be better to have it ready and working. Other than that, great order!
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Top!
I received a very beautiful classic watch. The shipping was super fast and the package was nicely packed. Very happy with my new purchase!
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VERY FAST DELIVERY. VERY POSITIVE EXPERIENCE
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Choice and shipping speed
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excellent service after purchase
The contact with customer service was very pleasant.
The watch strap turned out to be too short; customer service refunded the purchase amount and will try to find a similar model with a longer strap.
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Good handling
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Everything is perfect!, fast delivery, everything is as ordered.
It's not the first time I've ordered, I will continue
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Schnell geliefert. Am Freitag aus der Schweiz bestellt, am Montag bereits komplett und ganz aus Belgien geliefert. Hatte zuvor Bedenken, die sich als unbegründet herausgestellt haben. Guter Service. Zahlung mit Paypal möglich.
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Got my watch today! Very satisfied
And the customer survice was really fast reply too!
Thanks guys!!
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Everything is perfect
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for ormoda.com/us/
4.26
Good351 reviews
since Oct 14, 2020
Contact
- +3232172690
- ormoda.com/us
- support@ormoda.com
- Antwerp, BEL
About
Welcome to Ormoda, the world’s go-to destination for watches and jewelry. Founded in 1976 in Antwerp, Belgium, we’ve been a trusted family business for nearly five decades, offering a blend of premium...
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