Review summary
Customers overwhelmingly praise the very fast and reliable delivery times for their orders. Most express high satisfaction with the quality, authenticity, and appearance of the products received. Pricing is generally found to be fair and competitive, with several reviews highlighting excellent deals. Additionally, customer service is often described as responsive, pleasant, and helpful, and clear and honest communication is appreciated. Some customers mention difficulties with communication or issue resolution. A few experienced confusion or delays in responses from customer service. There are also reports of frustration with unexpected import fees and complicated or expensive return processes.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsormoda.com/us/
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I had a very pleasant experience ordering from Ormoda. The initial ordering process was very smooth and easy and when I had a question after my order was placed the customer service agents who helped me via email were very nice and went above and beyond. I will definitely consider Ormoda for future purchases.
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Top site, Great price
Discovered the Ormoda site while searching on my browser for a Timex Gmt watch. Discounted price, fast delivery, and quality of the product. I am really very satisfied. From my experience, you can shop there with your eyes closed.
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Superb online store
Superb site! Quality products, professionalism, ultra-fast shipping!
Purchased Raymond Weil watch on June 12 (very late on Friday ...), shipped Monday and received Tuesday! The watch is magnificent! Interaction with customer service was TOP, a pure pleasure and at an EXTRAORDINARY price!!! Thank you very much
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Conforming Delivery
Fast delivery
Watch matching the description.
Warranty booklet stamped.
Small accessory provided for adjusting the bracelet size.
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Instead of post.nl or DHL, the watch was sent with UPS and delivered neatly. I would have liked to know in advance that it would be sent via UPS. Due to the SMS from UPS, I didn't dare to open it because of the many fraudulent SMS and emails these days. After logging into the Ormoda site and checking the tracking code. And after receiving the email that the package was sent, everything was okay.
Further very satisfied, super happy with the watch.
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El reloj perfecto , ya el servicio de paquetería no ha estado a la altura, aunque si vuelvo a comprar lo haré como gusto
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I am absolutely in love with my GUESS watch with the rainbow colors around the gold face. It goes with my light milky brown skin. It makes me feel so fresh, iconic and unique. Thank you so much for carrying this one of a kind style. I wish it would last forever and I also wish there were ways that I could make it last forever. This watch means so much to me the craftsmanship is so amazing thank you Ormoda. ❤️
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Good information, fast delivery, well packed.
No improvements possible as far as I'm concerned.
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The speed of delivery was really good, 3 days for international shipping is really fast.
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Quick delivery and exactly what was promised. Would highly recommend.
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Very positive review
The delivery time, responsive advisors, and the only drawback is setting the watch, not easy 🤯
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TROP DE FRAIS!
La montre que j'ai reçue est vraiment belle, mais trop grosse pour mon poignet malheureusement. Sa qualité est indéniable. Pour le prix, je trouvais que c'était une aubaine...ET BIEN NON.
En effet, Il a fallu que je paie des frais de douane de plus 40$ canadiens pour recevoir le colis, alors que ces derniers ne s'appliquent que pour les États-Unis selon les informations sur le site. J'ai acquitté ces frais en me disant que cela valait tout de même la peine...
Pour le retour du colis, j'ai contacté la compagnie qui m'a envoyé un lien pour télécharger l'étiquette de retour. En cliquant sur ce dernier, il était impossible de trouver cette étiquette.
En fait, il a fallu que je les contacte 3 fois par courriel et à chaque fois on me disait de cliquer sur le lien pour obtenir la fameuse étiquette de retour.
Enfin, j'ai envoyé des photos prouvant que les informations fournies sur le lien ne délivre pas d'étiquette.
On m'annonce alors qu'il faut que je paie les frais de livraison...
Ces derniers se chiffrent à plus de 64$ can...
Avec le recul, Je trouve tous ces frais excessifs.
Je leur ai envoyé un dernier courriel tout récemment en leur demandant un arrangement et j'attends encore...
BREF, SI VOUS COMMANDEZ DU CANADA, je vous suggère fortement de ne pas faire affaire avec cette compagnie.
Reply from ormoda.com/us/
Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the frustration this order caused.
That said, we'd like to clarify a few points for transparency:
Import duties & return shipping: As outlined in our FAQ and Terms of Service, import duties, taxes, and return shipping costs for orders placed outside our native market are the responsibility of the customer. We understand this may not have been top of mind at checkout, but this information is available prior to purchase.
Watch size & specs: Full dimensions and sizing details are listed on the product page. We always encourage customers to review these carefully before ordering.
Return label: We apologize for the confusion around the return label link, that's not the experience we want anyone to have, and we appreciate your patience in following up.
Compensation offer: Because return shipping from Canada is costly, our team proactively offered you a partial compensation to keep the watch rather than go through the return process. We felt this was the most practical solution given the circumstances.
We do care about finding a fair resolution and remain open to discussing this further. Please don't hesitate to reach out to us directly.
Ormoda Customer Support
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Efficient, expedited and precise. Honest about their information and extremely trustworthy
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All in order. Everything as it should be.
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Excellent experience, fast delivery and outstanding service…
Everything went really well. The customer service was top-notch and the watch arrived very quickly. Highly recommended!
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More than fair rates and ultra-fast delivery
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Super zegarek, szybka dostawa. Polecam
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Very good quality, fast delivery.
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Quick and compliant delivery
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Fast delivery price was what the website displayed no surprises.
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for ormoda.com/us/
4.22
Good356 reviews
since Oct 14, 2020
Contact
- +3232172690
- ormoda.com/us
- support@ormoda.com
- Antwerp, BEL
About
Welcome to Ormoda, the world’s go-to destination for watches and jewelry. Founded in 1976 in Antwerp, Belgium, we’ve been a trusted family business for nearly five decades, offering a blend of premium...
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