The DT 900 Pro X headphones are sooo amazing! Years ago I had the DT 990's and they took me to a different dreamy space in my student days.. They eventually fell apart after years of abuse. Now 25 years later I've bought a pair of DT 900 Pro X's and the same thing has happened - I'm rediscovering music. The space sounds fill is huge, and the sound is insanely silky and smooth... almost sweet. The bass is somehow airy at the same time as being tight, deep and smooth! There's never any moment that music sounds harsh.. They also work with lower power devices like phones and controllers.. bringing out the best in even cheaper sources. Gaming! : Now believe it or not, it's also helping me to rediscover gaming.. they work briliantly with the Playstation 5 controller! More than enough power, and games now have a much bigger spacial effect and the gone is the boomy based and muffled sound. (note: I have a good quality Hyper X game headset for comparison). I will never go back to closed headphone again.. Of course a major cost is the fact that if anybody is sitting near by they'll hear what you're listening to. With gaming that's not such a problem because the sounds are more intermittent.. but with music that can definitely be a potential issue. However, having said that, they also sound amazing at low volumes.. so then just turn them down a bit if you might bother some one! not so bad. The extra air around your ears means you can listen more comfortably.. and when you talk you sound normal to yourself.. plus you can hear others talking if they're calling your name more easily. I never use them for travel / commuting... so I'm assuming that they're not ideal for that. But if you value quality of sound, big sound stage, silky mids, sweet highs, and mind blowing deep, detailed smooth base over sound isolation get them! Buy B-Stock ones direct from BeyerDynamic .. you'll pay 50 euros less or so and they're in new state. The ones I receive didn't even have the original seal broken. BeyerDynamic support is also very fast and their returns system is quick (even though I'm based in Netherlands and of course they're based in Germany). I returned the DT 700 pro X's after testing those. They seemed to marketed / reviewed as the closed back version of the 900's, but they're dramatically different to my ears! The qualities which make the 900's so great, are mostly missing in the 700's (air tight bass, awesome sound stage). The mids and highs are very similar but in a more compressed form. But if you value sound isolation than quality then I suppose they'll do the trick. I'm rambling now, so will sign off,.. just wanted to share the joy ;-) X
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).
The replacement headband I ordered for a DT 880 Pro is totally non-compliant and doesn't fit the headset. It's a waste of money. What should I do now?
Answer by europe.beyerdynamic.com
Aug 21, 2023
Dear customer, thank you for your feedback. We are very sorry that the headband you received did not fit your headphones. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
europe.beyerdynamic.com customer
Report review
Jun 7, 2023
Verified review
Not a reliable Company - search elsewhere
I bought a pair of Blue Byrd gen. 2 headset on May 2022 and it broke (didn't turned on anymore) on January 2023. I asked for reparing/replacement according to the procedure described by the Company who replied the warranty service was slow and it would have taken time. Now six months are gone and I've not received any support for my expensive headset despite my further warning. Beyrdynamic is far from being a serious producer and even more it's customer support is illegal. On February I bought a Cinese product as replace at less than half price with similar characteristics which still works flawlessly. Keep yourself away!
Answer by europe.beyerdynamic.com
Jun 7, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Kind regards from Heilbronn Your beyerdynamic team
europe.beyerdynamic.com customer
Report review
Oct 8, 2022
Verified review
Replacement parts are great, support not so much
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).
Answer by europe.beyerdynamic.com
Oct 10, 2022
Dear customer, thank you for your comment. We are very sorry that the address in their order could not be changed. We apologize for the inconvenience caused. Basically, you always have the option with DHL to change their address or refuse to accept the package. You can find a guide here: https://www.dhl.de/en/geschaeftskunden/paket/leistungen-und-services/services/service-loesungen/wunschzustellung/digitale-annahmeverweigerung.html Best Regards, your beyerdynamic Team
europe.beyerdynamic.com customer
Report review
Apr 3, 2023
Verified review
I love my MMX300 but I am very disappointed in the warranty.
I emailed some time ago that my console cable broke after two weeks. I’m someone that takes care of his electronics and I still can’t point out a reason it broke. However since the website mentions a 2 year warranty I figured it would be fine.
I was told by support that the cable is however not included in the warranty. I was very disappointed that it is not included with such a premium product.
I’m still incredibly happy with the product itself and recommend it to friends and colleagues but needing to spend 40€ on a cable that broke after two weeks is disappointing.
Answer by europe.beyerdynamic.com
Apr 3, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Kind regards from Heilbronn Your beyerdynamic team
europe.beyerdynamic.com customer
Report review
Nov 29, 2022
Verified review
It would help if you make changes to… customer service policy
It would help if you make changes to your customer service.
DHL seems like a poor partner to your business.
I must say I find simply restituting people for their money instead of making sure they get delivered what they order online a very poor service.
First time delivery error was due to DHL bad performance, second time Beyer Dynamic failed to send the right amount of headphones even though the delivery note stated the right amount. To make a customer order the product 3 times is ridiculous in my opinion.
Answer by europe.beyerdynamic.com
Nov 30, 2022
Thank you very much for your feedback! Of course, this should not happen and in no way reflects our quality standards.
We will check your case and look into the matter. Our support team is in contact with you and we will get back to you as soon as possible.
Unfortunately, we cannot control everything with external shipping service providers. That's why we are so thankful for any information from our customers.
We apologise for any inconvenience this may have caused you.
Best regards Your beyerdynamic Team
europe.beyerdynamic.com customer
Report review
Oct 14, 2022
Verified review
Big disappointment for such a well established company.
The product I received was good, but the service, not so much. I got the DT 770 pro, and there was a faulty button on the headband. I contacted service hotline, and they wanted me to fill in a lot of stuff, and it was very vague. I then just decided to refund the whole thing, and got it somewhere else. I was very disappointed since this was my very first (studio) headset.
Answer by europe.beyerdynamic.com
Oct 18, 2022
Thank you for your feedback. We would like to apologise for the inconvenience.
We will follow up on this issue internally and pass on your feedback.
Kind regards from Heilbronn your beyerdynamic team.
europe.beyerdynamic.com customer
Report review
May 11, 2023
Verified review
I use mmx150 for 2 days, what I noticed was bad in these headphones, the main problem is constant crackling in the left ear and nothing can be done about it, then they beat troubles with wires, it was necessary to play around so that everything would work adequately, with the pluses a good microphone from sound quality, I'm a little upset (
Answer by europe.beyerdynamic.com
May 15, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Kind regards from Heilbronn Your beyerdynamic team
europe.beyerdynamic.com customer
Report review
Jan 19, 2023
Verified review
Crackles in B-stock MMX 300.
I bought a headset MMX 300 in B-stock for the price and the recycling... The product was supposed to be as-new (tested by Beyerdynamic and all) but there were crackles in the right ear. I had to pay to send it back so I lost 20€ to try a defective headset. Won't do it again.
Answer by europe.beyerdynamic.com
Jan 20, 2023
Dear Customer, We are very sorry to hear that the B-Stock product you have received is not flawless. This does not represent our high quality standards and should not have happend. Please get in touch with our customer support, (help@beyerdynamic.de) they are happy to help and we are sure, we will find a way to resolve this issue. Thank you, Best regards, Your beyerdynamic Team.
europe.beyerdynamic.com customer
Report review
Dec 20, 2022
Verified review
Suivre les commandes pour voir si elle est expédiée.
Pour moi du 2 décembre au 17 décembre parés 5 ou 6 mails pour faire comprendre que ma commande n'avait pas bougé de chez vous.
Pour le casque trop de pression autour des oreilles et le système de on off micro pas terrible.
Le son est bon.
europe.beyerdynamic.com customer
Report review
Dec 4, 2022
Verified review
Aweful customer service
Aweful customer support that just ignored all proof that there had been a mistake in the price. The money (just 20€) is not the issue, but the maddening lack of interest to look into it by staff was appalling. I sent them all the proof they would need, but all they did was ignore it.
Answer by europe.beyerdynamic.com
Dec 7, 2022
Thank you for your feedback!
We wanted to check your case internally. Unfortunately, we were not able to assign your email to an incident.
Therefore, we cannot help you any further via Trusted. Please feel free to contact our support colleagues via help@beyerdynamic.de.
They will definitely be able to help you.
Kind regards your beyerdynamic team
europe.beyerdynamic.com customer
Report review
Nov 30, 2022
Verified review
Don't buy it
i bought a fox microphone which doesn't come with any driver and my pc can't recognize it. The assistance is not helping at all, basically I need to buy cubase or ableton to make it work. Ridicolous and especially it makes non sense the not support from the hel desk
Answer by europe.beyerdynamic.com
Dec 5, 2022
Thank you for your review! Your FOX microphone won't benefit you that much without the software.
That's why we recommend you to purchase the Creator Bundle. You can find all information here: europe.beyerdynamic.com/creator-pro.html
For further questions and comments, you can always contact our colleagues in support via help@beyerdynamic.de.
Kind regards your beyerdynamic Team
europe.beyerdynamic.com customer
Report review
Feb 12, 2023
Verified review
10 days and they stopped working...
I used the headphones for less than 10 days, everything was ok, the sound is the best for this price range, but one day, exactly 10 days later the left earphone stopped working... It was the "Limited Edition Black"... Be carefull with this model...
Answer by europe.beyerdynamic.com
Feb 13, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Kind regards from Heilbronn Your beyerdynamic team
europe.beyerdynamic.com customer
Report review
Dec 29, 2022
Verified review
beyerdynamic amiron wireless headset
Beyerdynamic amiron wireless headset does not work well on the PC. it took me 45 minutes to connect it to my pc also the mic does not work in calls. you also can't change settings on the pc for the headset. for this price it's a really bad headset.
Answer by europe.beyerdynamic.com
Jan 3, 2023
Dear Customer, Thank you for your comment. We are sorry to hear that you are not satisfied with the product. If you experience any issues with using it, please get in touch with our support team (help@beyerdynamic.de) or have a look at the Product Page (https://europe.beyerdynamic.com/amiron-wireless.html?#!#product-downloads), where you can find helpful documents about the product. Best regards, Your beyerdynamic Team.
europe.beyerdynamic.com customer
Report review
Dec 6, 2022
Verified review
Robber
I order 2 items.
I received one of the 2 items.
Your email ask for my feedback about the 2 items..
I send an email to your customer service 2 days ago to understand why I didn’t get the 2nd item … no answer for the moment..
Answer by europe.beyerdynamic.com
Dec 7, 2022
Dear customer, thank you for your email.
From your order we could see that it consists of two deliveries and this one is already on its way to you.
Therefore, please be patient a little longer.
Kind regards
europe.beyerdynamic.com customer
Report review
Jan 3, 2023
Verified review
I received the wrong headphone and now, to get the right one, I have to pay to send back my parcel (I'm from France). Why do I have to pay for your mistake? I was expecting a better client services, I'm really disapoint.
Answer by europe.beyerdynamic.com
Jan 4, 2023
Dear Customer, We are very sorry to hear that you have received the wrong product. Our customer support will get in touch immediately with you again to clarify this issue. Best regards, Your beyerdynamic Team
europe.beyerdynamic.com customer
Report review
Dec 15, 2022
Verified review
There was data missing on my invoice and the company could not send me a new invoice with all of the data. The original invoice didnt have a street address nor the company name
Answer by europe.beyerdynamic.com
Dec 16, 2022
Thank you for your feedback! We are sorry that you did not receive the correct invoice. Unfortunately, we cannot issue an invoice afterwards. We can suggest that you return the order and re-order from us. We also recommend that to create a customer account in our shop. Here you have the possibility to view and edit your billing and delivery address. If you have any further questions, please do not hesitate to contact our support team at help@beyerdynamic.de.
Best regards your beyerdynamic team
europe.beyerdynamic.com customer
Report review
Mar 10, 2023
Verified review
I called 2 times to return a product and 2 times they told me they would send me the return label on my mail, and 3 days later I still don't have anything...
Answer by europe.beyerdynamic.com
Mar 13, 2023
Dear Customer, Thank you for your feedback. We are sorry for the delay in this matter. By now you should have received the lable for returning the product. In case there are any further questions, please do not hesitate to get in touch. Best regards, Your beyerdynamic Team
europe.beyerdynamic.com customer
Report review
Apr 13, 2023
Verified review
The parts I ordered are really expensive for not much. I ordered two items (on the same order) and received two different packages.
Answer by europe.beyerdynamic.com
Apr 19, 2023
Thank you for your feedback. We are currently optimising the shipping process. If the items come from different warehouses, it is unfortunately not possible to avoid individual shipping at the moment. We will be happy to pass on your feedback to the relevant department.
Kind regards, your beyerdynamic Team
europe.beyerdynamic.com customer
Report review
Dec 23, 2022
Verified review
Received only 8 ear pads where 10 should have been, DHL took 2 days longer, all in all unsatisfied
Answer by europe.beyerdynamic.com
Dec 28, 2022
Dear Customer,
we are sorry that you did not receive the complete goods and that DHL took 2 days longer than stated. This does not meet our high standards at beyerdynamic. Please contact our colleagues in support at help@beyerdynamic.de. They will certainly be able to help you.
Best regards, your beyerdynamic team
europe.beyerdynamic.com customer
Report review
Feb 6, 2023
Verified review
The microphone does not work with the computer (I am not even sure it works at all).
Answer by europe.beyerdynamic.com
Feb 6, 2023
Dear Customer, We are very sorry that your are not satisfied with the product. You have the right to return the products within sixty days, please also see our FAQ https://support.beyerdynamic.com/hc/en-us/categories/200117641-Returns
Please check if the mute switch is active.
In case you have further questions, please get in touch with our customer support (help@beyerdynamic.de) - they are happy to help. Best regards, Your beyerdynamic Team
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.