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certified since: Oct 8, 2018
updated on: Apr 1, 2023
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Reviews for europe.beyerdynamic.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
-Sound:
The lows are full and rich, bass is strong without thumping or booming.
The highs could be a bit crisper, especially voices (in music) sound a bit muffled almost.
Mids seem to lack a bit too.
Volume: my 64 ohm Sennheiser doesn't play as loud as I want so I chose the 32 ohm version of the DT770 Pro for more volume (less resistance). And also because I want to be able to use it with my cell phone on a decent volume.
The DT770 Pro 32 ohm seems to offer a bit more volume but not a whole lot more. I had expected it to go louder than it does.
So an improvement just not a huge one.
-Comfort: fit on the head is good, I don't get the feeling the set wil slip off my (bald) head. The pressure on the ears/head is exactly right: not too loose not too tight.
The size of the earpads is where it all goes wrong. I am by no means Dumbo the flying elephant but the earpads on the DT770 Pro are way too small for my ears. I really have to stuff my ears into the earpads with my fingers.
Had I tried these earphones on in a shop I would not have bought them, for that reason alone.
All in all a pretty good set for listening to music. Especially with psybient and other electronic music (with no singing). The lows of these headphones seem to be made for those genres of music, amost.
If you mainly play songs with voices/singing there are better choices out there.
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the most relevant critical review
Oct 8, 2022
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).
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Reviews for europe.beyerdynamic.com
Verified review
Mar 10, 2023
I called 2 times to return a product and 2 times they told me they would send me the return label on my mail, and 3 days later I still don't have anything...
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Answer by europe.beyerdynamic.com
Mar 13, 2023
Dear Customer, Thank you for your feedback. We are sorry for the delay in this matter. By now you should have received the lable for returning the product. In case there are any further questions, please do not hesitate to get in touch. Best regards, Your beyerdynamic Team
Verified review
Jan 19, 2023
Crackles in B-stock MMX 300.
I bought a headset MMX 300 in B-stock for the price and the recycling... The product was supposed to be as-new (tested by Beyerdynamic and all) but there were crackles in the right ear. I had to pay to send it back so I lost 20€ to try a defective headset. Won't do it again.
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Answer by europe.beyerdynamic.com
Jan 20, 2023
Dear Customer, We are very sorry to hear that the B-Stock product you have received is not flawless. This does not represent our high quality standards and should not have happend. Please get in touch with our customer support, (help@beyerdynamic.de) they are happy to help and we are sure, we will find a way to resolve this issue. Thank you, Best regards, Your beyerdynamic Team.
Verified review
Dec 23, 2022
Received only 8 ear pads where 10 should have been, DHL took 2 days longer, all in all unsatisfied
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Answer by europe.beyerdynamic.com
Dec 28, 2022
Dear Customer,
we are sorry that you did not receive the complete goods and that DHL took 2 days longer than stated. This does not meet our high standards at beyerdynamic. Please contact our colleagues in support at help@beyerdynamic.de. They will certainly be able to help you.
Best regards, your beyerdynamic team
Verified review
Dec 20, 2022
Suivre les commandes pour voir si elle est expédiée.
Pour moi du 2 décembre au 17 décembre parés 5 ou 6 mails pour faire comprendre que ma commande n'avait pas bougé de chez vous.
Pour le casque trop de pression autour des oreilles et le système de on off micro pas terrible.
Le son est bon.
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Verified review
Dec 15, 2022
There was data missing on my invoice and the company could not send me a new invoice with all of the data. The original invoice didnt have a street address nor the company name
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Answer by europe.beyerdynamic.com
Dec 16, 2022
Thank you for your feedback! We are sorry that you did not receive the correct invoice. Unfortunately, we cannot issue an invoice afterwards. We can suggest that you return the order and re-order from us. We also recommend that to create a customer account in our shop. Here you have the possibility to view and edit your billing and delivery address. If you have any further questions, please do not hesitate to contact our support team at help@beyerdynamic.de.
Best regards your beyerdynamic team
Verified review
Dec 7, 2022
Did not receive the bird case for earbuds i paid for
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Answer by europe.beyerdynamic.com
Dec 8, 2022
Thank you for your feedback! Such an issue is quite uncommon.
We have checked your information and found no internal case.
In the instance of a missing case, please contact our support colleagues via help@beyerdynamic.de.
They will be able to help you in any case.
Kind regards your beyerdynamic team
Verified review
Oct 14, 2022
The product I received was good, but the service, not so much. I got the DT 770 pro, and there was a faulty button on the headband. I contacted service hotline, and they wanted me to fill in a lot of stuff, and it was very vague. I then just decided to refund the whole thing, and got it somewhere else. I was very disappointed since this was my very first (studio) headset.
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Answer by europe.beyerdynamic.com
Oct 18, 2022
Thank you for your feedback. We would like to apologise for the inconvenience.
We will follow up on this issue internally and pass on your feedback.
Kind regards from Heilbronn your beyerdynamic team.
Verified review
Oct 8, 2022
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).
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Answer by europe.beyerdynamic.com
Oct 10, 2022
Dear customer, thank you for your comment. We are very sorry that the address in their order could not be changed. We apologize for the inconvenience caused. Basically, you always have the option with DHL to change their address or refuse to accept the package. You can find a guide here: https://www.dhl.de/en/geschaeftskunden/paket/leistungen-und-services/services/service-loesungen/wunschzustellung/digitale-annahmeverweigerung.html Best Regards, your beyerdynamic Team
Verified review
Aug 9, 2022
The replacement part for the most failure-prone part of DT 1990/1770 is not offered in the spare parts shop and not included in the affordable seesaw repair kit even though it houses those parts. Instead you're told to buy a 39€ slider repair kit which includes many uneeded parts.
To be more specific, this part is just a couple of simple, fragile plastic housings with screwholes and yet all the tension and pressure from normal use goes in there. It almost as if the headphones are engineering to fail there and so you're forced to spend a ridiculous sum on simple plastic trinkets over and over.
A lot of people are having similar issues and even turned to 3D printing.
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Answer by europe.beyerdynamic.com
Aug 9, 2022
Thank you for your feedback.
The two spare parts you mentioned are different applications. The spare part SERVICE KIT SEESAW article number 916722 contains the inner mechanism of the slide.
The spare part Slider repair kit article number 916484 is the complete slider, including outer parts, for repairing the headphones.
I hope this explanation clarifies the differences of the spare parts.
Best regards
Your beyerdynamic Team
Verified review
Jun 19, 2022
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Answer by europe.beyerdynamic.com
Jun 20, 2022
Thank you very much for your review. It is a pity that you are obviously not satisfied with our service. What can we do to achieve a better result next time?
Kind regards
Your beyerdynamic team
Verified review
Jun 18, 2022
I received my Blue Byrd (2nd Gen.) in-ear headphones yesterday. I had a really difficult time connecting them to the Bluetooth of my Linux PC. There is no guide for that, nor an application to configure the headphones. I noticed also that the photo next to the "pairing" chapter of the user manual is wrong. Finally, I was really disappointed to learn that I paid 129 € a week ago and yesterday's price was of 89 €.
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Answer by europe.beyerdynamic.com
Jun 21, 2022
Thank you for your input.
About the online manual: we checked it and will correct the error. Of course the On/Off button is meant for the pairing process, as shown before on the picture where switching on and off is explained. We will update the PDF file on our website soon. (The Quick Start Guide as delivered with the product is correct.)
For you detail question about the pairing. Pairing actually always works the same, regardless of the specific playback device:
• Bring the headphones to the pairing mode
• Switch on Bluetooth on the playback device. If applicable, delete an existing Bluetooth connection to other headphones and trigger the search for headphones ready to be paired.
• Chose the “Blue Byrd (2nd gen.)” as the headphones in the Bluetooth menu of he playback device and have it paired.
• (If all this doesn’t work please execute the following steps:
o unpair existing headphones within the playback device and try again
o delete the paired device list in the headphones and try again
o make a factory reset of the headphones and try again
)
For further question, we are happy to help you via help@beyerdynamic.com.
Kind regards, your beyerdynamic Team
Verified review
Jun 7, 2022
have international shipping to all over the world.
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Answer by europe.beyerdynamic.com
Jun 10, 2022
Thank you for your feedback. We are currently working to expand our delivery countries. Maybe there is a dealer near you in your country. You can find all our dealers at: https://north-america.beyerdynamic.com/service-support/dealer-finder
Best regards from Heilbronn
Your beyerdynamic team
Verified review
May 2, 2022
too expensive for a cable + overpackaging
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Answer by europe.beyerdynamic.com
May 3, 2022
Dear customer, thank you for your feedback. We are sorry that you are not satisfied. If you have any other issues please contact help@beyerdynamic.de
Our support colleagues will be happy to answer any questions you may have.
Best regards,
your beyerdynamic team