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europe.beyerdynamic.comReviews

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certified since: Oct 8, 2018
updated on: Nov 27, 2022
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certified since: Oct 8, 2018
updated on: Nov 27, 2022
europe.beyerdynamic.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At europe.beyerdynamic.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for europe.beyerdynamic.com

475 verified reviews in the last 12 months

1,126 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Mar 5, 2022
I'm a music lover, I still buy CDs and I listen to flac music at home or in mobility, thus I finally decided to buy a pair of headphones for my home listening. After reading lots of reviews and listening on YouTube to headphones sound demos — not the real headphones sound, but at least they tell you something on the sound signature —, I decided Beyerdynamic's one was my favourite sound signature! I preferred to buy some "flat" or close to flat headphones, to listen to music in the closet possible way to the original track, as I'm not fan of overwhelming bass sound. I don't own any thousand euro headphones amplifier, but with the USB DAC/Amp I have and the Yamaha A/V Receiver I have, I'm quite satisfied by the sound experience, so far. I had to perform a warmup test for the headphones, and after around 40 hours, I can say the sound's really good! On PC I'm using Peace equalizer with Beyerdynamic DT 990 profile. It's good and it avoids having voices too much sharp in my ears. If I have to find a weak point, is probably the voice peak, that without a proper equalization may result in being too harsh sometimes, after long listening sessions. But consider I'm not using a proper headphone amplifier, which I might buy soon, so things could change in positive in this respect. My rating is 9/10. I'm satisfied. I'm aware that spending more I could probably find better headphones, but considering my price range, the sound of my DT-990 Pro is so good for my ears! Oh, and about the materials and build quality, I'm very happy. This all black colour is just a thing of beauty for me! The ear pad cushions are soft and perfect for many hours of listening, without hurting my ears. The headband doesn't hurt and doesn't tighten too much on my head. And before I forget, another good thing I found in these Limited Edition Black, is that the cable is straight. It's way better for me, especially when I sit far away. I don't like so much coiled cables, to be honest. Clearly, in my opinion it would have been better to have a detachable cable, even balanced cables, but it's fine for now. Just in case I really need them, once the warranty is expired I could try modding them. Thanks to Beyerdynamic.
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the most relevant critical review


Jan 16, 2022
First, the customer support could be much better. More empathy to be specific. Selling B-ware for a A-ware price is strange. (No option to return for free) On the other hand the product looks just like new,so no complaints there. The sound is superb. Beyerdynamic knows the sweet spot, no muddy bass or sharp hight, it's spacious,robust, subtitle,it's just wonderful,big ups there! The ANC is plain medium to low. It's just not the right chip or something. Compared to the MX3 from Sony. You're just strait into space, so surreal. But not with the Lagoon,a small hissing and lower surrounding sound. This was a offer I was willing to make because of the terrific sound. Connectivity is good, although it's Bluetooth 4.2 I can walk the house with no problems. But for me they sit not comfortable enough. My ears are apparently to big for them. After a couple of hours my ears get pain. I can somehow wiggle my ears inside but that is just strange. So in short, Sound is very good, connectivity with all the codecs, to although it's BT4.2.Is good. Building is okay,not super sturdy but not crappy either (no plastic sounds) But the heart my ears after hours and that's not good to me.
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Reviews for europe.beyerdynamic.com

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(10)
 Verified review
Oct 14, 2022
The product I received was good, but the service, not so much. I got the DT 770 pro, and there was a faulty button on the headband. I contacted service hotline, and they wanted me to fill in a lot of stuff, and it was very vague. I then just decided to refund the whole thing, and got it somewhere else. I was very disappointed since this was my very first (studio) headset.
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Answer by europe.beyerdynamic.com
Oct 18, 2022
Thank you for your feedback. We would like to apologise for the inconvenience. We will follow up on this issue internally and pass on your feedback. Kind regards from Heilbronn your beyerdynamic team.
 Verified review
Oct 8, 2022
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).
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Answer by europe.beyerdynamic.com
Oct 10, 2022
Dear customer, thank you for your comment. We are very sorry that the address in their order could not be changed. We apologize for the inconvenience caused. Basically, you always have the option with DHL to change their address or refuse to accept the package. You can find a guide here: https://www.dhl.de/en/geschaeftskunden/paket/leistungen-und-services/services/service-loesungen/wunschzustellung/digitale-annahmeverweigerung.html Best Regards, your beyerdynamic Team
 Verified review
Aug 9, 2022
The replacement part for the most failure-prone part of DT 1990/1770 is not offered in the spare parts shop and not included in the affordable seesaw repair kit even though it houses those parts. Instead you're told to buy a 39€ slider repair kit which includes many uneeded parts. To be more specific, this part is just a couple of simple, fragile plastic housings with screwholes and yet all the tension and pressure from normal use goes in there. It almost as if the headphones are engineering to fail there and so you're forced to spend a ridiculous sum on simple plastic trinkets over and over. A lot of people are having similar issues and even turned to 3D printing.
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Answer by europe.beyerdynamic.com
Aug 9, 2022
Thank you for your feedback. The two spare parts you mentioned are different applications. The spare part SERVICE KIT SEESAW article number 916722 contains the inner mechanism of the slide. The spare part Slider repair kit article number 916484 is the complete slider, including outer parts, for repairing the headphones. I hope this explanation clarifies the differences of the spare parts. Best regards Your beyerdynamic Team
 Verified review
Jun 19, 2022
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Answer by europe.beyerdynamic.com
Jun 20, 2022
Thank you very much for your review. It is a pity that you are obviously not satisfied with our service. What can we do to achieve a better result next time? Kind regards Your beyerdynamic team
 Verified review
Jun 18, 2022
I received my Blue Byrd (2nd Gen.) in-ear headphones yesterday. I had a really difficult time connecting them to the Bluetooth of my Linux PC. There is no guide for that, nor an application to configure the headphones. I noticed also that the photo next to the "pairing" chapter of the user manual is wrong. Finally, I was really disappointed to learn that I paid 129 € a week ago and yesterday's price was of 89 €.
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Answer by europe.beyerdynamic.com
Jun 21, 2022
Thank you for your input. About the online manual: we checked it and will correct the error. Of course the On/Off button is meant for the pairing process, as shown before on the picture where switching on and off is explained. We will update the PDF file on our website soon. (The Quick Start Guide as delivered with the product is correct.) For you detail question about the pairing. Pairing actually always works the same, regardless of the specific playback device: • Bring the headphones to the pairing mode • Switch on Bluetooth on the playback device. If applicable, delete an existing Bluetooth connection to other headphones and trigger the search for headphones ready to be paired. • Chose the “Blue Byrd (2nd gen.)” as the headphones in the Bluetooth menu of he playback device and have it paired. • (If all this doesn’t work please execute the following steps: o unpair existing headphones within the playback device and try again o delete the paired device list in the headphones and try again o make a factory reset of the headphones and try again ) For further question, we are happy to help you via help@beyerdynamic.com. Kind regards, your beyerdynamic Team
 Verified review
Jun 7, 2022
have international shipping to all over the world.
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Answer by europe.beyerdynamic.com
Jun 10, 2022
Thank you for your feedback. We are currently working to expand our delivery countries. Maybe there is a dealer near you in your country. You can find all our dealers at: https://north-america.beyerdynamic.com/service-support/dealer-finder Best regards from Heilbronn Your beyerdynamic team
 Verified review
May 2, 2022
too expensive for a cable + overpackaging
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Answer by europe.beyerdynamic.com
May 3, 2022
Dear customer, thank you for your feedback. We are sorry that you are not satisfied. If you have any other issues please contact help@beyerdynamic.de Our support colleagues will be happy to answer any questions you may have. Best regards, your beyerdynamic team
 Verified review
Jan 30, 2022
Being an already satisfied owner of a Beyerdynamic headset (DT990Pro), and looking for a Bluetooth on with the same neutral and pleasant sound qualities, I decided to buy the Lagoon ANC. Sadly, my new Beyerdynamic HS did not match my previous ones (it is my third Beyerdynamic Headset), not in terms of sound quality (which, on the overall, is good considering that Bluetooth is degraded way to listen to music), but in terms of build quality: out of the box, noises from the structure of the helmet itself interfere with the music, event when I am (almost) not moving my head. In addition, Bluetooth connexon itself is unstable, with frequent cut in the music stream. Last but not, after more then a week of time since my first mail about this problem, I only got an answer from Beyerdynamic telling me that if I did buy this headset from Beyerdynamic, I should get in touch with the customer service, exactly what I believed I did when first writing to BD. Since then, and despite several mails sent in return, still as no other answer/solution to this problem, while it took only 1 day to give me a pre-purchase answer…
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Answer by europe.beyerdynamic.com
Jan 31, 2022
Thank you for your feedback. We are very sorry that you are not satisfied with the Lagoon ANC. You can try a firmware update and see if the issues have improved. If this does not work, please follow the instruction of our support team and fill out our RMA form (https://europe.beyerdynamic.com/forms/service/rma) and return the headphones. Best regards from Heilbronn Your beyerdynamic Team
 Verified review
Jan 9, 2022
I ordered a replacement cable for the first generation of MMX 300 headset. A few days after the order, I received an email from them telling me there was an issue with the order because they were out of stock and that it will takes time before they got the cable so I could cancel my order and get my money back, which I didn't because I needed to repair my headphones sooner or later so I'd wait anyway. I eventually received the cable which was delivered with no manual nor any link to a tutorial on how to solder it. I managed to find a blog of a nice guy who describes the steps to follow which helped me. I still have some metal part I couldn't figure out how to use but (I'm feeling it's to lock the cable's head inside but I used the other small metallic piece to do so, which seemed to fit tight enough on its own). I feel, considering that pricey little cable, that the manual should be included or a link to it at the very least. I'm still happy to have been able to fix my MMX 300 on my own.
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Answer by europe.beyerdynamic.com
Jan 10, 2022
Dear Customer, Thank you for your valuable feedback. First of all, we are happy to hear that you were able to fix your MMX 300 and we will process your feedback internally. Have fun with your MMX 300. Best regards, Your beyerdynamic Team
 Verified review
Dec 29, 2021
I bought online on the 28th Nov. the DT 770 PRO headphones that I was crazy about to use but it didn't come to me yet. The DHL (the courier Beyer. deals with) sent me a confirmation message that the item were "delivered successfully" however it did NOT! And I'm still waiting forever for their investigation to solve this problem after 1 whole month. My problem too is that I'm traveling soon and not sure even if they'll find it if I can pick it up. So bad experience for such a reputation co. I hope they will solve this before I travel or at least send back my 150 euros-money. I know its xmas and things get crazy around delivery and purchases this period but I really dont care about this ... santa is very fake
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Answer by europe.beyerdynamic.com
Dec 30, 2021
Dear Customer, Thank you for your comment. We are very sorry that the parcel has not arrived, we are already in contact with DHL regarding this issue. Our Customer Support Team will get in touch with you shortly to update you on this case. Best regards, Your beyerdynamic Team.