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europe.beyerdynamic.comReviews

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4.72

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certified since: 10/8/2018
updated on: 6/27/2022
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certified since: 10/8/2018
updated on: 6/27/2022
europe.beyerdynamic.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At europe.beyerdynamic.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for europe.beyerdynamic.com

398 verified reviews in the last 12 months

952 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Recently ordered Tygr 300r headphones. They arrived in a couple of days, in good order, and I'm enjoying them quite much. Sounds good for pretty much everything - like gaming, listening to music and watching movies. The incredible bass extension ( all the way to 5-10 hz), a lot of trebles and a great soundstage (both wide and deep wise). Because of V-shaped sound profile, they may be lacking in mids just a lil (vocals and guitars a bit distant for example) - this is not a big deal, and not that noticeable. Just be mindful of one thing - even tho they say "detailed treble without sharpness", its still resonating a lot in highs, so you may quite likely want to still equalize them and do some work to make them sound the best and suit your hearing. Look for peaks around 10-11k, 8-9k and something may whistle at certain tracks around 5-6k. Overall, with some equalization and removing those imbalances in highs - they sound very exciting throughout all frequency range. For less than 140 euros that I bought them for - I can definitely recommend them for those who want exciting, universal open back quality headphones.
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the most relevant critical review


6 months ago
I ordered a replacement cable for the first generation of MMX 300 headset. A few days after the order, I received an email from them telling me there was an issue with the order because they were out of stock and that it will takes time before they got the cable so I could cancel my order and get my money back, which I didn't because I needed to repair my headphones sooner or later so I'd wait anyway. I eventually received the cable which was delivered with no manual nor any link to a tutorial on how to solder it. I managed to find a blog of a nice guy who describes the steps to follow which helped me. I still have some metal part I couldn't figure out how to use but (I'm feeling it's to lock the cable's head inside but I used the other small metallic piece to do so, which seemed to fit tight enough on its own). I feel, considering that pricey little cable, that the manual should be included or a link to it at the very least. I'm still happy to have been able to fix my MMX 300 on my own.
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Reviews for europe.beyerdynamic.com

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 Verified review
18 days ago
I didn't receive the parcel. When the order was transferred between couriers, wrong and insufficient information was supplied. This led to the delivery going to the wrong address and the package was lost. When I informed Beyerdynamic that the wrong information had been supplied to the courier, pre-delivery, instead of trying to get in touch with the courier to rectify the delivery(or atleast start something) they said they could only take action once, and if the package was lost. Which means that at this point, if I want the headphones, I will have to wait for my refund, and make a fresh order and wait once again, hoping the courier gets the delivery correct this time. I'm frankly better off never ordering from them ever again. There's no value in buying directly from the manufacturer.
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Answer by europe.beyerdynamic.com
18 days ago
Thank you for your feedback. We are very sorry to hear that you are not satisfied with our customer support and the subsequent process. Unfortunately, we cannot directly influence the work of package carriers. We thank you for your patience and hope that you can now enjoy your new product. We wish you a lot of fun and good music. Best regards from Heilbronn Your beyerdynamic team
 Verified review
9 days ago
I received my Blue Byrd (2nd Gen.) in-ear headphones yesterday. I had a really difficult time connecting them to the Bluetooth of my Linux PC. There is no guide for that, nor an application to configure the headphones. I noticed also that the photo next to the "pairing" chapter of the user manual is wrong. Finally, I was really disappointed to learn that I paid 129 € a week ago and yesterday's price was of 89 €.
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Answer by europe.beyerdynamic.com
7 days ago
Thank you for your input. About the online manual: we checked it and will correct the error. Of course the On/Off button is meant for the pairing process, as shown before on the picture where switching on and off is explained. We will update the PDF file on our website soon. (The Quick Start Guide as delivered with the product is correct.) For you detail question about the pairing. Pairing actually always works the same, regardless of the specific playback device: • Bring the headphones to the pairing mode • Switch on Bluetooth on the playback device. If applicable, delete an existing Bluetooth connection to other headphones and trigger the search for headphones ready to be paired. • Chose the “Blue Byrd (2nd gen.)” as the headphones in the Bluetooth menu of he playback device and have it paired. • (If all this doesn’t work please execute the following steps: o unpair existing headphones within the playback device and try again o delete the paired device list in the headphones and try again o make a factory reset of the headphones and try again ) For further question, we are happy to help you via help@beyerdynamic.com. Kind regards, your beyerdynamic Team
 Verified review
21 days ago
have international shipping to all over the world.
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Answer by europe.beyerdynamic.com
18 days ago
Thank you for your feedback. We are currently working to expand our delivery countries. Maybe there is a dealer near you in your country. You can find all our dealers at: https://north-america.beyerdynamic.com/service-support/dealer-finder Best regards from Heilbronn Your beyerdynamic team
 Verified review
8 days ago
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Answer by europe.beyerdynamic.com
8 days ago
Thank you very much for your review. It is a pity that you are obviously not satisfied with our service. What can we do to achieve a better result next time? Kind regards Your beyerdynamic team
 Verified review
1 month ago
The product is of high level, but my esperience with customer service was very poor I have received the headphone with an earpad cut. I have asked to the company to change the earpad sending me a new one The answer is not because it is not a cut according customer service but a pressure point. For a similar situation I expected to solve quickly the problem with a new earpad, instead to make a long discussion of what is right and what is wrong. The customers are your business. You should satisfy always your customer. This is a case where customer care make difference. Please keep in mind this
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Answer by europe.beyerdynamic.com
1 month ago
Thank you for your feedback. We are very sorry to hear that you are not happy about our customer support. At this very moment, new ear pads are on their way to you. Thank you for your patience and we hope you can now enjoy your new headphones. We wish you lots of fun and good music. Kind regards from Heilbronn Your beyerdynamic Team
 Verified review
1 month ago
Buongiorno, ho scritto una mail precedente. Purtroppo il mio acquisto è arrivato manomesso sia come confezione esterna (pacco corriere) sia come confezione interna (scatola cuffie). Ho trovato il mio prodotto già aperto con la linguetta superiore rotta.ho allegatoforo alla mail di reclamo che ho inviato
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Answer by europe.beyerdynamic.com
1 month ago
Thank you for your Feedback. We are very sorry, that you are not satisfied with your delivery. As I could see, you ordered the DT 770 PRO from our outlet. Outlet products are refurbished. Minor damage to the packaging may occur. However, we put the products through their paces so that you can enjoy the best sound experience. All informations about our Outlet and quality promise are available here: https://europe.beyerdynamic.com/outlet-quality-promise We wish you a lot of fun with your headphones. Best regards from Heilbronn Your beyerdynamic Team
 Verified review
2 months ago
too expensive for a cable + overpackaging
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Answer by europe.beyerdynamic.com
2 months ago
Dear customer, thank you for your feedback. We are sorry that you are not satisfied. If you have any other issues please contact help@beyerdynamic.de Our support colleagues will be happy to answer any questions you may have. Best regards, your beyerdynamic team
 Verified review
4 months ago
Because of you I dropped my new beyerdynamic dt 700 pro x from the table for that very long and NON-SPIRAL cable .. I don't understand why you didn't put a SPIRAL in the box .. the shorter 1.8m cable got twisted in my chair and my headphones fell off the table. thank you for not putting the coiled cable in the package.
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Answer by europe.beyerdynamic.com
4 months ago
Dear customer, a small drop should not cause any damage to the headphones. It is a working tool that has been designed to be very robust. If you are interested in a spiral cable, you can find it here: https://europe.beyerdynamic.com/pro-x-coiled-cable.html Best regards, you beyerdynamic Team
 Verified review
5 months ago
Being an already satisfied owner of a Beyerdynamic headset (DT990Pro), and looking for a Bluetooth on with the same neutral and pleasant sound qualities, I decided to buy the Lagoon ANC. Sadly, my new Beyerdynamic HS did not match my previous ones (it is my third Beyerdynamic Headset), not in terms of sound quality (which, on the overall, is good considering that Bluetooth is degraded way to listen to music), but in terms of build quality: out of the box, noises from the structure of the helmet itself interfere with the music, event when I am (almost) not moving my head. In addition, Bluetooth connexon itself is unstable, with frequent cut in the music stream. Last but not, after more then a week of time since my first mail about this problem, I only got an answer from Beyerdynamic telling me that if I did buy this headset from Beyerdynamic, I should get in touch with the customer service, exactly what I believed I did when first writing to BD. Since then, and despite several mails sent in return, still as no other answer/solution to this problem, while it took only 1 day to give me a pre-purchase answer…
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Answer by europe.beyerdynamic.com
5 months ago
Thank you for your feedback. We are very sorry that you are not satisfied with the Lagoon ANC. You can try a firmware update and see if the issues have improved. If this does not work, please follow the instruction of our support team and fill out our RMA form (https://europe.beyerdynamic.com/forms/service/rma) and return the headphones. Best regards from Heilbronn Your beyerdynamic Team
 Verified review
6 months ago
I ordered a replacement cable for the first generation of MMX 300 headset. A few days after the order, I received an email from them telling me there was an issue with the order because they were out of stock and that it will takes time before they got the cable so I could cancel my order and get my money back, which I didn't because I needed to repair my headphones sooner or later so I'd wait anyway. I eventually received the cable which was delivered with no manual nor any link to a tutorial on how to solder it. I managed to find a blog of a nice guy who describes the steps to follow which helped me. I still have some metal part I couldn't figure out how to use but (I'm feeling it's to lock the cable's head inside but I used the other small metallic piece to do so, which seemed to fit tight enough on its own). I feel, considering that pricey little cable, that the manual should be included or a link to it at the very least. I'm still happy to have been able to fix my MMX 300 on my own.
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Answer by europe.beyerdynamic.com
6 months ago
Dear Customer, Thank you for your valuable feedback. First of all, we are happy to hear that you were able to fix your MMX 300 and we will process your feedback internally. Have fun with your MMX 300. Best regards, Your beyerdynamic Team
 Verified review
6 months ago
I bought online on the 28th Nov. the DT 770 PRO headphones that I was crazy about to use but it didn't come to me yet. The DHL (the courier Beyer. deals with) sent me a confirmation message that the item were "delivered successfully" however it did NOT! And I'm still waiting forever for their investigation to solve this problem after 1 whole month. My problem too is that I'm traveling soon and not sure even if they'll find it if I can pick it up. So bad experience for such a reputation co. I hope they will solve this before I travel or at least send back my 150 euros-money. I know its xmas and things get crazy around delivery and purchases this period but I really dont care about this ... santa is very fake
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Answer by europe.beyerdynamic.com
6 months ago
Dear Customer, Thank you for your comment. We are very sorry that the parcel has not arrived, we are already in contact with DHL regarding this issue. Our Customer Support Team will get in touch with you shortly to update you on this case. Best regards, Your beyerdynamic Team.
 Verified review
8 months ago
Headphones shipped from DEU to FRA. Packaging very poor. Product inside not secured with damping materials. Defect by delivery. Left earpiece rattle sound due to a broken piece inside. Most likely by transport. Solution: Customer support has to be contacted to validate a return! This can take up to 2 days. A delivered, defect product and the return has to be validated by risk some days later? Wtf? Even an exchange will not take place. You’ll get (perhaps) a refund and meanwhile you can order another one my costs of yourself. This is the worst after sales service I ever encountered. Thank you. Never again. This is not premium brand like.
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Answer by europe.beyerdynamic.com
8 months ago
Dear customer, thank you for your feedback. We are very sorry that you are not satisfied with the delivered product and the process afterwards. We will check this process and see what we can do better, your beyerdynamic team
 Verified review
6 months ago
Bought the cable because the headset only sounded from one side, and threw away the original wire because I thought it was malfunctioning. The headphones still not working, with the new cable. Apparently something is broken inside the headset. Durability is advertised even on the product box. I've never taken the headphones out of my desk, and one day stopped working. If 2.5mm is connected to the right side, only that one sounds, same goes for the left one.They sounded great, better than the more expensive ones they succeeded. Overall, very satisfied with the quality of your product, until the day they quit working.
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Answer by europe.beyerdynamic.com
6 months ago
Thank you for the feedback. We are sorry that your headphones are still not working. Please get in touch with our support team at help@beyerdynamic.de. We will be happy to help you. Best regards from Heilbronn Your beyerdynamic Team
 Verified review
5 months ago
good quality product and beautiful finish very comfortable. but the problem started, malfunction of the microphone and its intermittently thinking that it came from my sound card not powerful enough I bought a new one after discovering that the problem came from the cable ... after a week I still waiting for the return of the after-sales service.....
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Answer by europe.beyerdynamic.com
5 months ago
Dear customer, thank you for your feedback. We are very sorry that you are not satisfied with the delivered product and the process afterwards. We will check this process and see what we can do better, your beyerdynamic team
 Verified review
9 months ago
My headset dont work correctly, micro is not connected at every time and sound is not perfect , not on each ear, cut all time ni the right ear It was a gift for my birthday’s son and i m very dissapointed I cant return this item because it ‘s customized (only a word on the hoop) so i feel to be scammed
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Answer by europe.beyerdynamic.com
9 months ago
Dear customer, thank you for your feedback. We are very sorry that you are not satisfied with the delivered product. Please contact our customer support (help@beyerdynamic.de) to clarify your request in detail. Our colleagues will be happy to help you. Thank you very much. Kind regards, your beyerdynamic team.
 Verified review
6 months ago
I ordered these for sons christmas present and when ordering the item is was informed that the item would take a few day to deliver. I asked where they were and was told that they would not be delivered before christmas and they arrived on the 6th of january.
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 Verified review
9 months ago 
El auricular no funciona correctamente. Sólo emite música por el lado derecho. El auricular izquierdo no funciona.
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Answer by europe.beyerdynamic.com
9 months ago
Dear customer, thank you for your feedback. We are very sorry that you are not satisfied with the delivered product. Please contact our customer support (help@beyerdynamic.de) to clarify your request in detail. Our colleagues will be happy to help you. Thank you very much. Kind regards, your beyerdynamic team.