europe.beyerdynamic.com- Logo - reviews

europe.beyerdynamic.comReviews

: 1,469Excellent

4.67

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Oct 8, 2018
updated on: Sep 23, 2023
europe.beyerdynamic.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Secured by a guarantee

At europe.beyerdynamic.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Oct 8, 2018
updated on: Sep 23, 2023
europe.beyerdynamic.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Secured by a guarantee

At europe.beyerdynamic.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for europe.beyerdynamic.com

424 verified reviews in the last 12 months

1,469 total reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Jun 13, 2023
 Verified review
The DT 900 Pro X headphones are sooo amazing! Years ago I had the DT 990's and they took me to a different dreamy space in my student days.. They eventually fell apart after years of abuse. Now 25 years later I've bought a pair of DT 900 Pro X's and the same thing has happened - I'm rediscovering music. The space sounds fill is huge, and the sound is insanely silky and smooth... almost sweet. The bass is somehow airy at the same time as being tight, deep and smooth! There's never any moment that music sounds harsh.. They also work with lower power devices like phones and controllers.. bringing out the best in even cheaper sources. Gaming! : Now believe it or not, it's also helping me to rediscover gaming.. they work briliantly with the Playstation 5 controller! More than enough power, and games now have a much bigger spacial effect and the gone is the boomy based and muffled sound. (note: I have a good quality Hyper X game headset for comparison). I will never go back to closed headphone again.. Of course a major cost is the fact that if anybody is sitting near by they'll hear what you're listening to. With gaming that's not such a problem because the sounds are more intermittent.. but with music that can definitely be a potential issue. However, having said that, they also sound amazing at low volumes.. so then just turn them down a bit if you might bother some one! not so bad. The extra air around your ears means you can listen more comfortably.. and when you talk you sound normal to yourself.. plus you can hear others talking if they're calling your name more easily. I never use them for travel / commuting... so I'm assuming that they're not ideal for that. But if you value quality of sound, big sound stage, silky mids, sweet highs, and mind blowing deep, detailed smooth base over sound isolation get them! Buy B-Stock ones direct from BeyerDynamic .. you'll pay 50 euros less or so and they're in new state. The ones I receive didn't even have the original seal broken. BeyerDynamic support is also very fast and their returns system is quick (even though I'm based in Netherlands and of course they're based in Germany). I returned the DT 700 pro X's after testing those. They seemed to marketed / reviewed as the closed back version of the 900's, but they're dramatically different to my ears! The qualities which make the 900's so great, are mostly missing in the 700's (air tight bass, awesome sound stage). The mids and highs are very similar but in a more compressed form. But if you value sound isolation than quality then I suppose they'll do the trick. I'm rambling now, so will sign off,.. just wanted to share the joy ;-) X

Top negative review

Oct 8, 2022
 Verified review
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).

Reviews for europe.beyerdynamic.com

Sort by 
Latest first
(16)
Reset
Sep 7, 2023
 Verified review

Mixed Feelings After Six Months of Use

I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
Answer by europe.beyerdynamic.com
11 days ago
Dear customer, thank you for the detailed and constructive feedback. Even if you have already ordered a new headband, we would like to provide you with a code to order another headband for free as compensation. The code is BD-L8LQ and can be redeemed until September 30th. If you have further questions please don't hesitate to contact us help@beyerdynamic.de Best regards, your beyerdynamic team
Jun 21, 2023
 Verified review
The order doesn"t sound so loud as aspected.
Answer by europe.beyerdynamic.com
Jun 21, 2023
Dear customer, thanks for the feedback. With the DT 770 PRO 32 ohms there should be enough level on almost all devices. Feel free to contact our support (help@beyerdynamic.de) to describe your setup so that we can provide better help. Best regards, your beyerdynamic team
May 15, 2023
 Verified review
Unable to connect FOX mic to Cubase
Answer by europe.beyerdynamic.com
May 23, 2023
We hope that this FAQ will help you: https://support.beyerdynamic.com/hc/en-us/articles/360012404733-My-FOX-can-t-be-used-with-Cubase-or-any-other-DAW-What-can-i-do-Windows- If you have any further questions, please do not hesitate to contact our customer support help@beyerdynamic.de Best regards, your beyerdynamic Team
Mar 22, 2023
 Verified review
the wires and sliders have broken already
Answer by europe.beyerdynamic.com
Mar 24, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem. Kind regards from Heilbronn Your beyerdynamic team
Feb 27, 2023
 Verified review

Great Sound Quality but Cable Noise Issues and Request for Full Black Option.

Although I am satisfied with the sound quality of the sound of the beyerdynamic beat byrd I noticed it picks up a lot of cable noise, when you guys claimed " it also limits cable noises to a minimum." Besides that it would be nice if there is full black option including the cable. I hope you guys take my opinion into consideration.
Feb 22, 2023
 Verified review

Quick delivery but why in two separate packages?

Quick delivery, but why deliver two small items in two separate packages? Not exactly environmental-friendly, and quite unnecessary in this case, since there was no rush at all. I would have preferred to have been able to choose to let the items be delivered together at a later moment.
Answer by europe.beyerdynamic.com
Feb 22, 2023
Thank you for your feedback. We are currently optimising the shipping process. If the items come from different warehouses, it is unfortunately not possible to avoid individual shipping at the moment. We will be happy to pass on your feedback to the relevant department. Kind regards Your beyerdynamic team
Feb 5, 2023
 Verified review

Coussinets DT 770

Bonjour, j 'ai voulu remplacer des coussinets velours par des simili cuir. Soudainement mon super casque est devenu inconfortable. La raison est que le diamètre intérieur des coussinets simili cuir est inferieur à ceux des coussinets velours! Un avertissement aurait été judicieux! . Cordialement. Eric
Answer by europe.beyerdynamic.com
Feb 6, 2023
Cher client, nous vous remercions pour votre commentaire. Si vous rencontrez des problèmes avec votre Earpad, nous vous invitons à contacter notre service d'assistance clientèle (help@beyerdynamic.de). En général, vous pouvez nous renvoyer votre produit gratuitement dans les 60 jours suivant l'achat. Nous vous souhaitons beaucoup de plaisir avec votre Earpad. Cordialement, votre équipe beyerdynamic
Jan 19, 2023
 Verified review
totally not the experience I was expecting. Lack of bass. The rubber earplugs were too short, you can't put it completely in your ear! How can I get my money back?
Answer by europe.beyerdynamic.com
Jan 20, 2023
Dear Customer, We are very sorry that your are not satisfied with the product. You have the right to return the products within sixty days, please also see our FAQ https://support.beyerdynamic.com/hc/en-us/categories/200117641-Returns In case you have further questions, please get in touch with our customer support (help@beyerdynamic.de) - they are happy to help. Best regards, Your beyerdynamic Team.
Jan 2, 2023
 Verified review
The material is great. The headset is nice and the microphone is very good I just received a faulty cable
Answer by europe.beyerdynamic.com
Jan 3, 2023
Dear Customer, We are very sorry to hear that you have received a faulty cable. Please get in touch with our customer support regarding this issue via help@beyerdynamic.de, they are there to help. Thank you and best regards, Your beyerdynamic Team
Jan 1, 2023
 Verified review
Price is too high for replacement components
Dec 25, 2022
 Verified review

headphones don't sound as expected.

While delivery time was decent and i really love the feel of my dt770s, the overpowering bass makes it basically impossible to drive them to properly loud volumes, which i could definetly do with the ath m30x i wanted to upgrade from
Answer by europe.beyerdynamic.com
Dec 28, 2022
Dear Customer, We are sorry that you are not completely satisfied with your DT 770 PRO. This does not meet our high standards at beyerdynamic. Are you sure that you have chosen the correct impedance for your end device? Please contact our support colleagues at help@beyerdynamic.de. They will certainly be able to help you. They will certainly be able to help you. Best regards, your beyerdynamic team
Dec 20, 2022
 Verified review
Problem with delayed order. My order was delayed, this seemed to have happened through DHL, and you were not responsible for it. However when I voiced my concern since it was an important package for me in relation to my work the reaction was very unconcerned. I took up contact several times and every time got the same yeah DHL problems auto-reply (almost). I know you cannot help DHL's mistakes and that this is a busy time of year but as a customer, it feels like my concerns fall on deaf ears. In the end, it took 11 days for the package to arrive. The reason I bought it through your webshop was for fast delivery. That is just sad when it then takes so long and I hear nothing but, DHLs fault... For the rest real happy with the quality of the headset purchased. Kind regards. Luuk
Answer by europe.beyerdynamic.com
Dec 20, 2022
Hi Luuk, thanks for your honest feedback. Sorry for any inconvenience you've had. We take this serious and work on a better communication in busy times. Enjoy your new headset and have a good start into the new year. Best regards, your beyerdynamic Team
Dec 15, 2022
 Verified review
Package arrived late (because the address was not correctly transferred on the box - one letter missing) and also damaged (box cut with cutter probably) The product will be tested on Christmas as it’s a gift for my son
Answer by europe.beyerdynamic.com
Dec 16, 2022
Thank you for your feedback! Of course, this should not happen and doesn't correspond our quality standards. We apologise for any inconvenience this may have caused you. Our support colleagues will contact you shortly regarding this case. In such cases, you can also contact us directly via help@beyerdynamic.de. Kind regards your beyerdynamic team
Nov 26, 2022
 Verified review

A bit of disappoint

The product in the box seems ok but the package is damaged and seems to have being already used.. a bit of disappoint as it s a christmas present and as it s supposed to be new
Answer by europe.beyerdynamic.com
Nov 28, 2022
Thank you for your feedback! As this is a B-stock item, the product or packaging may have slight defects. Small cosmetic defects on the packaging may occur, but you can be sure that B-stock products are technically flawless. All further information about our quality promise can be found online: europe.beyerdynamic.com/outlet-quality-promise If you have any further questions or comments, please do not hesitate to contact our colleagues in support via help@beyerdynamic.de. Best regards Your beyerdynamic team
Nov 22, 2022
 Verified review
Headphone is amazing. Just the delivery could be a bit safer see photo below!
Answer by europe.beyerdynamic.com
Nov 23, 2022
Dear customer, thank you for your feedback. We are sorry that the shipment arrived so damaged, this does not meet our high standards at beyerdynamic. Unfortunately, it is difficult for us to influence the quality of the external shipping service providers, but it would help us if you would contact help@beyerdynamic.de with the problem. Then we could look further into the matter and determine the shipping service provider. We are happy that you like your headphones and wish you a lot of joy with your beyerdynamic product. Best regards, your beyerdynamic team
Nov 19, 2022
 Verified review

Sadly a bit disappointed

The sound quality is amazing and the overall feel of the headset is absurd for the relatively low price, however I was a bit surprised when I saw the 32 OHM doesn’t come with the valour ear pads, while I do realize now that if you look closely you can indeed see from the pictures on the website that the 32’s don’t have them, I was quite disappointed as I didn’t know this. I think it could maybe be a bit more explicitly mentioned and was partly looking forward to feeling those valour ear pads.
Answer by europe.beyerdynamic.com
Nov 21, 2022
Thank you for your feedback. We provide the information on the product image and below in the description. We are sorry that you are now a little disappointed. But if you would like to use the DT 700 PRO 32 ohm with velour pads, they are available under the following link: europe.beyerdynamic.com/edt-770-v.html If you have any further questions or comments, please do not hesitate to contact our support team via help@beyerdynamic.de. Best regards your beyerdynamic team