Review summary
Customers widely appreciate the system's easy installation and intuitive use, as well as its sturdy, elegant build quality. Fast and reliable delivery is commonly praised, and included accessories are noted for their completeness and functionality. Customer service is frequently described as responsive and helpful. Several customers highlight areas for improvement, such as a desire for clearer, more detailed instructions—particularly for less experienced installers—and occasional difficulty with specific parts. Some users report delivery delays or courier issues, and there are requests for additional hooks, end caps, or improved fixings. A few customers note missed opportunities or a lack of follow-up from customer service.
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How Trusted Shops prevents fake reviewsReviewspicturehangingsystems.ca
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My original package from you was lost by the delivery company. However, what I was particularly impressed with, and the reason I've given 5 stars, was the way that they sent out a second package with a different delivery company, as quickly as possible with no discussion. Jonathan at your company merits particular mention for resolving the issue in a diligent and straightforward manner
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Best (customer) service
Already placed and received multiple orders.
Unfortunately, PostNL didn't cooperate this time and the order got stuck with the delivery person somewhere. After contacting customer service, a new package was immediately sent.
PostNL eventually delivered the first order anyway. From STAS, we didn't have to return it.
Super service, which they didn't have to do.
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Great product and service
Hi
The website is really easy to use, the sample pack was a great help in choosing the right system and the £5 discount was very welcome! Even better was the additional discount for signing up to the newsletter. I forgot to use the codes (d'oh), but staff were great and gave me a refund within hours of me letting them know. The parcel was delivered really quickly and although I have had to wait for other work to be done before installing the rails, I'm already thinking about getting additional items - and have had another email offering 5% off that order too - brilliant! All round great service. Thank you.
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I am very satisfied with the product, only the - not attributable to you - delivery was poor. It took 5-6 days after your shipping announcement for GLS to deliver. Unfortunately, GLS did not bother to deliver to my home. (someone was home, the doorbell was not broken). Instead, I received the notification that I could pick up the rails at a parcel shop. This naturally caused additional inconvenience. Moreover, the delivery was also damaged. Both rails, which you had excellently packed, were bent because somewhere the package was evidently mishandled. I documented this with photos, but refrained from further complaints as I carefully straightened the rails. I therefore rate the performance of your shipping company as inadequate.
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Good product, good service!
We purchased the STAS qubic with perlon cord slider + zipper and it is now in use. A great option for hanging pictures without having to install a whole rail. Works excellently.\n\nThe shipment seemed lost (no longer visible in Track and Trace). Upon inquiry, they immediately sent another shipment, which turned out to be unnecessary but nonetheless perfect service!
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Satisfied customer.
I ordered the thin whites that handle 45 kg/m, with both pylon line and steel cable with zipper. Quick delivery after 2 business days and everything was well packaged. My carpenter put them up quickly. No hassle. They are barely visible against the ceiling and blend into the interior. The zipper mechanism was superior to my previous solution. Recommended!
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STAS system for an old barn
Speedy delivery. Easy to fit using wooden battens, but depends on the surface/wall etc.
Wall needs to be flat. Very strong when installed.
An expensive product, but appears to be worth the money for ease of use, reliability (so far) and strength. Recommended for long term, professsional fixing, where items are changed often.
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Great handling! It was identified that my order was incorrect regarding the mounting system. I was contacted by phone, the situation was discussed, and the order was changed, even though I had already paid everything via Paypal. That's how you want an online shop to be.
Delivery took place 2 days later. Everything was perfect.
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Super nice system!!!….looks super sleek.
I just found it a pity that I didn't look carefully at what you understand by a SET and what I was assuming.
You see a set as the three components (wire, ceiling mount, and adjustable cable clamp)
So if, like me, you think you're getting stuff to hang up 2 lightsticks 🫣 you're mistaken!!!
But I already ordered 2 more sets because it really does look slick.
So I am super happy with it.😎🙏🏻
Unfortunately, I don't have any photos yet because I want to redecorate the living room first and then hang up the sticks.
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I accidentally ordered one product instead of two, and the team went above and beyond to amend my order, saving me additional postage costs while still delivering everything incredibly quickly. Excellent customer service and excellent products.
My only suggestion for improvement is that the supplied fixings use Torx screws rather than the more common Pozidriv screws. I didn’t have a Torx bit set, so I ended up using alternative screws from my toolbox. It would be helpful if the product listing mentioned that a Torx driver is required, so customers can make sure they have the correct bit before installation.
Reply from STAS picture hanging systems - hangingsystems.com
Thank you again for your feedback. This is something that has been raised before, so I'll be passing your comments on to STAS HQ in the Netherlands, as they made the decision to move to the Torx screw design. The change was introduced a few years ago to improve reliability, as Torx screws provide better grip, are easier to drive, and significantly reduce the risk of stripping the screw head during installation.
We do appreciate that this can be inconvenient if you don't already have the correct tool. However, based on previous customer feedback, a T20 Torx bit is commonly found in most household toolkits. If needed, we also stock replacement T20 drill bits.
We'll also review our website to see where we can make this requirement clearer, and I'll be sharing your comments, along with similar feedback from other customers, with STAS HQ to see if there are any improvements they can make.
If you still need one, we'd be more than happy to send you a T20 drill bit free of charge.
As a small business, we pride ourselves on our customer service. If you ever have a question or run into an issue, please don't hesitate to give us a call or send us an email. We're always happy to help and will do everything we can to resolve any problems quickly.
Finally, I'm sorry we weren't able to help sooner. We only became aware of the issue after reading your review, but we would have been more than happy to assist had we known at the time.
All the best and enjoy your hanging system
hangingsystems.com
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Satisfied
I bought the system with an electrified track with four lighting bodies, one of which was defective. An email and within four days I received the replacement part. I would say they are really efficient. Besides being a very good product, I also consider the company to be very serious.
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I like the simplicity and the template. Even though I didn't understand why there were holes for each type of suspension when they are identical.
You could improve the template by adding the spacing between the holes; improve the instructions by stating that the first hole is 15 cm from the edge.
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STAS system in itself is very good .. that's why I've been buying it for years when I want an expansion somewhere.\n\nCould it be better?? : I bought an expansion this year during the summer deals but I forgot to enter the promo code. The next day I sent an email asking if STAS could still arrange something? I received a response from customer service within the day (great!) but I didn't receive a proposal that truly addressed this. It's a shame because even though it was my own mistake, a certain form of compensation would have surely increased my customer satisfaction to a higher level.
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The system is well designed and the hanging attached to the rail is easy to use.
However, I feel that more information/advice regarding the placement of the hooks to the frame would have helped. In my case I used ‘D’ hooks on the frame, which I placed at the centre of the vertical side. Unfortunately this left a large gap between the frame and the wall.
Resitting the ‘D’ hooks to the top of the vertical at the top corner provided a smaller gap.
It’s a minor point but I feel that more information in your documentation would have helped.
I would certainly have no hesitation in recommending you hanging system to my friends and colleagues.
Denis Dunning MA. (Photography tutor)
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Proposal for including aluminum profile ends in the offer
Dear Sir/Madam, the system is well thought out and aesthetic. I propose considering the possibility of purchasing in the self-service system the items I had to inquire about by phone and request to add to the order, corner/straight ends for aluminum profiles.
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The ease of fixing the J rail and the clean lines. I would have liked a link block between successive rails for easier alignment. I would also like spacers to be available that can prevent the rotation of frames on the cables, which is probably why the rods are a better, but more expensive option over cables.
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I ordered the sample box which was exactly what I needed to decide vs a sample box of wooden picture rails. It arrived very quickly thank you and I was able to try the different rail and hanger types as well as a couple of different picture hooks that slide on the wires/nylons.
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Mini rail is a great product
This is the second time that we order from STAS. The ordering process and delivery went perfectly on both occasions, thank you. The mini rail is solid and attractive. My only wish could be that the mounting/measuring, etc be explained in more detail. I am certainly not a professional, however with a bit of practice, I was able to install. Thank you!
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Outstanding Quality, Fast Delivery, and Exceptional Customer Support
I had an excellent experience with STAS and can highly recommend this company. The quality of the materials is outstanding—everything feels durable, well-designed, and built to last.\nShipping was incredibly fast, exceeding my expectations and arriving much sooner than anticipated.\nWhat truly impressed me, however, was their customer support. I encountered an issue that was not caused by them, yet they handled it with utmost professionalism and provided full support until everything was resolved. Their dedication to customer satisfaction is exceptional.\nOverall, STAS delivers top-quality products, fast service, and truly outstanding customer care. I would not hesitate to purchase from them again.
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Excellent system and easy to assemble
Excellent system easy to assemble. For hollow walls, it is recommended to buy specific plugs of 6.\nRegarding their assembly kit, the number of screws is perfect if using one and a half meter bars (the kit contains 5 screws which are mounted 30 cm apart); if buying two-meter bars or setting them 40 cm apart, or buying additional screws.
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4.14
Good14 reviews
since Apr 30, 2026
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