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TrustmarkValid
certified since: Dec 14, 2018
updated on: Jun 5, 2023
optics-trade.eu/en is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for optics-trade.eu/en
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 16, 2022
Made several purchases in this store, namely:
military sights brands Sig Sauer and Steiner.
Steiner is almost constantly in stock, superior products!
Purchases come quickly, communication with the buyer is at a high level.
Sig Sauer has to wait for the manufacturer to complete the order. At the same time, the store constantly maintains a "connection" with the buyer and explains at what stage of waiting we are and when to expect delivery.
This is an example of a great customer centric business.
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the most relevant critical review
Aug 8, 2022
I ordered and payed for mounts for my gun, then waited a couple of weeks as I got a receipt to say order was processed, an just to wait on email to confirm they were being shipped.
I then emailed to ask about shipment, to be told apologies item not in stock.
Still no word on when they might be in stock.
Nothing
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Reviews for optics-trade.eu/en
Verified review
Aug 3, 2022
I ordered something month ago and still haven't gotten back feed when i will receive my order.
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Answer by optics-trade.eu/en
Aug 5, 2022
Dear Sir,
thank you for your feedback.
We would kindly like to inform you that the product that you have ordered is not in stock. Next to the price is the status of availability "ships in 1 month or more", unfortunately, the shipping time is a little bit longer, because the product is currently on backorder by the manufacturer Levenhuk. We sincerely apologize for the longer delivery time.
Please accept our sincere apology for the longer delivery period.
Please be so kind and write to us and we will give you a token of appreciation. (info@optics-trade.eu).
Thank you for your understanding.
Should you require any further assistance, please do not hesitate to contact us again.
Looking forward to hearing from you.
Kind regards, Optics Trade team