the most relevant critical review
Your customer service is appalling. My daughter's Xmas gift was ordered on 14th Dec which by your delivery estimated time, allowed ample time for it to arrive for Xmas. I emailed to see what the problem was with no reply and emailed again after the new year so as the company had returned to work. I explained my daughter had nothing to open on Xmas day and this was the reply,
Wed, Jan 4, 3:46 PM (19 hours ago)
Thank you for your message.
According to the tracking, your package has been delivered on the 28th of December. Enjoy your purchase!
Best Regards, Giulia
Absolutely disgusting behaviour from a customer service. No apology which is the least a company can offer. Never have I experienced such appalling customer service before. If this is how your staff are trained to deal with situations, it says a lot for the company.