Review summary
Customers consistently highlight the fast delivery of their orders, affordable pricing, and a helpful and responsive customer service team. The available selection is appreciated, along with the generally high product quality and secure packaging. However, there are some areas for improvement, including requests for more variety and healthier options in the product selection. Some customers mention inconsistency in product quality, occasional issues with packaging safety, and higher shipping costs or minimum order thresholds for free shipping. Additionally, a few customers experience communication or clarity issues with customer service.
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There was no way to change the postal arrival spot even before the package was ready to sent. Had to pick up way farther because I accidentally did not change the location.
Otherwise everything's fine.
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Tavarat oli pakattu hyvin, taatelit olivat kovia vaikka niissä piti vielä olla päiväystä jäljellä ja saman merkin taatelit joita löytyi ennestään kaapista olivat vielä pehmeitä vaikka niiden päiväys oli kuukauden aiemmin menossa. Isoin miinus tuli lähetyksen saapumisesta. Tein tilauksen pari tuntia aiemmin Fiksuruokaan nähden ja sain tilaukseni muutamassa päivässä heiltä, mutta täältä tilauksen saapumiseen meni reilu viikko.
Reply from Matsmart
Ikävä kuulla ongelmista tilauksen suhteen. Näin ei pitäisi tapahtua 😔
Ota mielellään yhteyttä asiakaspalveluumme, niin selvitämme asian ja autamme eteenpäin 🔧💛
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It is just GREAT and FAST service! 🙂😎
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Nice
Fast, cheap👈☝️👍
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Everything ok. Delivery times fast. Package excellent, which is important. A bit boring with the same things at slightly varying prices all the time.Postage a bit expensive and minimum order a bit too steep (25 Euros would be ok).
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It was all fine
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Halvemmat postikulut ja että pienemmällä summalla saisi postikulut ilmaiseksi
Reply from Matsmart
Hei,
Kiitos palautteestasi!
Välitämme sen ehdottomasti eteenpäin!
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The selection contains to a large extent very processed foods. Which I personally don't consume much. I'd like to have more grains, mueslis, whole wheat pastas, rices, whole foods all in all. I am always glad about your nuts and dried fruits!
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Part of candles were packed free leaving some products stained with stearin. I appreciate saving packaging materials but this is something that could’ve been avoided with even minimal effort in packaging. Previous orders now issue!
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Delivery costs are too expensive
Reply from Matsmart
Hi Sari,
Thank you for your feedback on our deliveries.
We are happy to share your feedback with rest of the team and will forward it.
Wishing you a pleasant spring!
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