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Top positive review
Mar 14, 2023
Verified review
Comme d'habitude je trouve ce que je veux a un super prix !
* Produits impeccables, prix tres interessants
* 1 commande et 2 envois physiques distinctes... donc il ne faut aller recuperer au pick-up point l'ensemble de la commande qu'apres le 2eme avis de livraison physique !! Comme je suis expatrie evidemment mon pere l'a fait pour mon compte lors de la reception du 1er avis seulement... donc il a recupere une commande incomplete et devra y retourner pour recuperer la 2eme livraison physique !
* Le pick-up point que j'ai selectionne etait a un endroit ur la cartographie et a un autre endroit en realite (pas tres tres loin heureusement !)
Jusqu’à présent j’étais pleinement satisfait des services de PRIVATE SPORT SHOP .
Mais cette fois ci je n’ai pas reçu les 4 paires de chaussures running et trail commandées le 19 février 2023.
J’attends impatiemment l’enquête interne du service client de PRIVATE Sport Shop pour apprendre ce qui est arrivé au colis qui m’a été expédié mais qui n’a toujours pas arrivé en point relais.
Après avoir attendu les délais de livraison indiqués, le casque Leatt commandé avec des chaussures n'est pas parti car le produit n'était pas disponible. Le même jour, un e-mail annonçait le meme casque au même prix. Mais si c'était introuvable!!!
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Answer by privatesportshop.com/en
Jun 8, 2023
Good day, We note your comment and apologise again for any inconvenience caused. When we offer a sale on our website, our suppliers guarantee us that the products are available. However, we may make a mistake and be unable to fulfil certain orders. As we do our best to satisfy our customers as much as possible, we initially tried to find replacement models from the partner brand, but were unable to do so. We were therefore forced to issue your refund to the payment method used for your purchase. We informed you immediately by e-mail. Thank you for your understanding. Sporty. Your Private Sport Shop Team
Feb 9, 2023
Verified review
J ai payé un supplément pour être livré à mon domicile mon colis a étais envoyé en point relais sa fait 2 jour qu je fait des aller retour chaque jours c est un problème différent un coup c est colis non ranger un coup la connexion c est pénible
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Answer by privatesportshop.com/en
Feb 16, 2023
Hello! Thank you for your review. Every feedback is valuable for us! Our team is at your disposal for any enquiries. See you soon! Your Private Sport Shop Team
Dec 16, 2022
Verified review
Non respect des délais annoncés
Plus d’un mois de retard sur délai annoncé et impossibilité d’annuler la commande
Délai livraison reporté sans cesse sans réelle visibilité date livraison réelle (colis toujours pas reçu).
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Answer by privatesportshop.com/en
Jan 17, 2023
Good day, Thank you for your feedback. We take into account our customers" comments in order to improve our service. However, we need to distinguish between the shipping time and the delivery time as mentioned in the sale. We offer deliveries via several market-leading carriers (Colis Privé, Mondial relay or even DPD). All these carriers are independent of our company but do their best to deliver your parcels as efficiently as possible. See you soon! The Private Sport Shop team
Jan 3, 2023
Verified review
Disappointing
I have bought lots from you but now PPS is very disappointing. The sales are Repetitive without new stock.
Not your fault, but The import tax to the uk No longer makes this a sales page for me. ☹️
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Answer by privatesportshop.com/en
Jan 17, 2023
Good day, thank you for your comment. Our customers" suggestions are always welcome and help us to improve. We work tirelessly to bring you new offers and sales and also renew the sales that are most popular with our customers. As the prices we offer are really attractive, the products go very quickly, especially in the most sought-after sizes. We are sure that you will find what you are looking for on our website. See you soon! Your Private Sport Shop Team
Apr 21, 2023
Verified review
Application ne fonctionne que par moment. Une fois le paiement validé, on reçoit un message d’erreur ds 90% des cas, message qui se répète. Pas de problème sur le site internet
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello. We are sorry to hear that your experience on our website was not positive. Our customer service team did their best to provide you with a quick resolution and responded to all your messages within 48 hours and gave you all the information you requested in a cordial exchange. We hope you will change your mind and give us another chance. See you soon! Your Private Sport Shop Team
Mar 7, 2023
Verified review
je veux retourner une object et je dois attendre plus d'un jour pour recevoir une réponse command je dois faire le retour ? ceci n'est pas normal.
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Answer by privatesportshop.com/en
Mar 21, 2023
Bonjour, Nous sommes désolés d’apprendre que votre expérience sur notre site n’a pas été positive. Notre service clients a fait son maximum afin de vous apporter une solution rapide et a répondu à tous vos messages en moins de 48h en vous donnant toutes les informations demandées lors d’échanges cordiaux. Nous espérons que vous changerez d’avis et nous laisserez une autre chance. À bientôt ! L’équipe Private Sport Shop
Apr 14, 2023
Verified review
Mauvaise livraison
J'ai commandé et payé pour une livraison express à mon adresse. À ma grande surprise, le colis est déposé dans un point relais loin de chez moi.
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Answer by privatesportshop.com/en
Apr 20, 2023
Good day, we are sorry to read your complaint. We have of course forwarded your comment to the carrier who was responsible for your parcel, as well as to our logistics teams. Our customer service team will contact you immediately to give you an answer. We look forward to hearing from you. Your Private Sport Shop Team
Dec 16, 2022
Verified review
Mas de semana y media desde el pedido, OCHO dias desde su envío y sigo sin paquete... Envio en 72 hrs. Ya! Lamentable servicio
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Answer by privatesportshop.com/en
Jan 17, 2023
Good day, Thank you for your feedback. We take into account our customers" comments in order to improve our service. However, we need to distinguish between the shipping time and the delivery time as mentioned in the sale. We offer deliveries via several market-leading carriers (Colis Privé, Mondial relay or even DPD). All these carriers are independent of our company but do their best to deliver your parcels as efficiently as possible. See you soon! The Private Sport Shop team
Apr 28, 2023
Verified review
délai de livraison beaucoup trop long et tableau des tailles qui ne correspond jamais avec les vêtements et pas qu'un peu
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Answer by privatesportshop.com/en
Jun 8, 2023
Good day, Thank you for your feedback. We take into account our customers" comments in order to improve our service. However, we need to distinguish between the shipping time and the delivery time as mentioned in the sale. We offer deliveries via several market-leading carriers (Colis Privé, Mondial relay or even DPD). All these carriers are independent of our company but do their best to deliver your parcels as efficiently as possible. See you soon! The Private Sport Shop team
Feb 17, 2023
Verified review
J'ai commandé quatre articles et ils ne pouvaient en envoyer qu'un, avec les mêmes frais de livraison. Pas sérieux...
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Answer by privatesportshop.com/en
Feb 17, 2023
Bonjour, Nous sommes désolés d’apprendre que votre expérience sur notre site n’a pas été positive. Notre service clients a fait son maximum afin de vous apporter une solution rapide et a répondu à tous vos messages en moins de 48h en vous donnant toutes les informations demandées lors d’échanges cordiaux. Nous espérons que vous changerez d’avis et nous laisserez une autre chance. À bientôt ! L’équipe Private Sport Shop
Feb 15, 2023
Verified review
Bad and late delivery and bad communication
Bad and late delivery
Many promises, no result.
Stupid questions to me.
Unacceptable time to react from your side.
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Answer by privatesportshop.com/en
Feb 16, 2023
Hello! Thank you for your review. Every feedback is valuable for us! Our team is at your disposal for any enquiries. See you soon! Your Private Sport Shop Team
Dec 20, 2022
Verified review
Colis non arrivé. Retourné à l'expéditeur sans notification du vendeur ou du transporteur.
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Answer by privatesportshop.com/en
Jan 17, 2023
Bonjour, Nous sommes navrés de lire votre témoignage. Nous avons bien entendu transmis votre remarque au transporteur en charge de votre colis ainsi qu’à nos équipes logistiques. Notre service client vous contactera rapidement afin de vous apporter des éléments de réponse. Sportivement. L’équipe Private Sport Shop
May 24, 2023
Verified review
Really bad customer service and delivery. I oredered two items and inreceived just one
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello. We are sorry to hear that your experience on our website was not positive. Our customer service team did their best to provide you with a quick resolution and responded to all your messages within 48 hours and gave you all the information you requested in a cordial exchange. We hope you will change your mind and give us another chance. See you soon! Your Private Sport Shop Team
Feb 6, 2023
Verified review
J ai été livré avec 3 jours de retard ,sans aucune explication ….
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Answer by privatesportshop.com/en
Feb 16, 2023
Hello! Thank you for your review. Every feedback is valuable for us! Our team is at your disposal for any enquiries. See you soon! Your Private Sport Shop Team
Mar 16, 2023
Verified review
Commande non reçu
Eh bien, à ce jour, je n'ai pas reçu ma commande.
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Answer by privatesportshop.com/en
Mar 21, 2023
Bonjour, Nous sommes désolés d’apprendre que votre expérience sur notre site n’a pas été positive. Notre service clients a fait son maximum afin de vous apporter une solution rapide et a répondu à tous vos messages en moins de 48h en vous donnant toutes les informations demandées lors d’échanges cordiaux. Nous espérons que vous changerez d’avis et nous laisserez une autre chance. À bientôt ! L’équipe Private Sport Shop
May 31, 2023
Verified review
Never got mammut airbag cartrige I ordered
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello. We are sorry to hear that your experience on our website was not positive. Our customer service team did their best to provide you with a quick resolution and responded to all your messages within 48 hours and gave you all the information you requested in a cordial exchange. We hope you will change your mind and give us another chance. See you soon! Your Private Sport Shop Team
Mar 13, 2023
Verified review
delais de livraison pas du tout respectés
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Answer by privatesportshop.com/en
Mar 21, 2023
Good day, Thank you for your feedback. We take into account our customers" comments in order to improve our service. However, we need to distinguish between the shipping time and the delivery time as mentioned in the sale. We offer deliveries via several market-leading carriers (Colis Privé, Mondial relay or even DPD). All these carriers are independent of our company but do their best to deliver your parcels as efficiently as possible. See you soon! The Private Sport Shop team
May 29, 2023
Verified review
Ca ne vaut pas le prix demandé
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Answer by privatesportshop.com/en
Jun 8, 2023
Bonjour, Nous sommes désolés d’apprendre que votre expérience sur notre site n’a pas été positive. Notre service clients a fait son maximum afin de vous apporter une solution rapide et a répondu à tous vos messages en moins de 48h en vous donnant toutes les informations demandées lors d’échanges cordiaux. Nous espérons que vous changerez d’avis et nous laisserez une autre chance. À bientôt ! L’équipe Private Sport Shop
Mar 20, 2023
Verified review
not delivered
The package was not delivered
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Answer by privatesportshop.com/en
Mar 21, 2023
Hello. We are sorry to hear that your experience on our website was not positive. Our customer service team did their best to provide you with a quick resolution and responded to all your messages within 48 hours and gave you all the information you requested in a cordial exchange. We hope you will change your mind and give us another chance. See you soon! Your Private Sport Shop Team
Apr 5, 2023
Verified review
Item not received yet.
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Answer by privatesportshop.com/en
Apr 13, 2023
Good day, we are sorry to read your complaint. We have of course forwarded your comment to the carrier who was responsible for your parcel, as well as to our logistics teams. Our customer service team will contact you immediately to give you an answer. We look forward to hearing from you. Your Private Sport Shop Team
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