Certificate for motsutoys.com

No. XA9EEA256805DD8286E13795D344E9FB2
 

Approved on
12/08/2016
Valid until
11/08/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for motsutoys.com



Excellent

4.79/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 332 Trusted Shops reviews collected in the last 12 months.
In total, motsutoys.com has already collected 740 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
13/06/2019
Date of order
22/05/2019
13/06/2019
Very nice
5.00
Excellent

Date of publication
12/06/2019
Date of order
05/05/2019
12/06/2019
Sorry aber ich kann hier keine Positive Bewertung schreiben. 1 Stern für Lieferzeit. Auf der Deutschen Seite wird mit Versand am gleichen Tag geworben. Es wird lediglich eine Tracking Nummer generiert. Die Ware wurde erst 2 Tage nach der Bestellung versendet. 2 Sterne für die Ware. Nach einer Benutzung kaputt. Kundenservice antwortet sehr spät und nicht zufriedenstellend.
1.33
Very Poor

Date of publication
05/06/2019
Date of order
22/05/2019
05/06/2019
Great
5.00
Excellent

Date of publication
04/06/2019
Date of order
20/05/2019
04/06/2019
Fast and easy purchase
5.00
Excellent

Date of publication
04/06/2019
Date of order
21/05/2019
04/06/2019
Still haven't received any updates on the package except it's still abroad in shipping so I'll assume it's due to holidays.
4.00
Good

Date of publication
31/05/2019
Date of order
15/05/2019
31/05/2019
Very fast ordering and payment process while the delivery time depends on your country.
5.00
Excellent

Date of publication
30/05/2019
Date of order
16/05/2019
30/05/2019
Order took a few extra days to dispatch but arrived quickly and was packaged discreetly.
4.67
Excellent

Date of publication
30/05/2019
Date of order
22/04/2019
30/05/2019
Had a problem with a defect product, costumer service was excellent and quick in determining if the product needed to be replaced, and was quickly done.

High recommendation
5.00
Excellent

Date of publication
30/05/2019
Date of order
16/05/2019
30/05/2019
Good selection of authentic products at reasonably affordable prices. Discreet packaging and timely delivery. Highly recommended. 5/5
5.00
Excellent

Date of publication
29/05/2019
Date of order
14/05/2019
29/05/2019
Very good
4.67
Excellent

Date of publication
27/05/2019
Date of order
12/05/2019
27/05/2019
Good
4.00
Good

Date of publication
25/05/2019
Date of order
11/05/2019
25/05/2019
Delivery is usually good, but this time the box was damaged and open. Anyone could see what was in it...
It was delivered at the wrong address (a so called "neighbor") because the PostNL, our largest delivery/post service performs bad in a structural way. I have contacted Motsu about it.
Finally I have noticed certain negative reviews about actual products don't get placed.
3.33
Fair

Date of publication
25/05/2019
Date of order
24/04/2019
25/05/2019
Textbook shopping
5.00
Excellent

Date of publication
25/05/2019
Date of order
29/04/2019
25/05/2019
Good as usually
5.00
Excellent

Date of publication
24/05/2019
Date of order
10/05/2019
24/05/2019
Yes
5.00
Excellent

Date of publication
23/05/2019
Date of order
09/05/2019
23/05/2019
Fast and quality service and delivery.
5.00
Excellent

Date of publication
20/05/2019
Date of order
05/04/2019
20/05/2019
Product arrived within the delivery window. Sadly afterwards the product itself was not great quality, broke within a few uses. Customer service afterwards was quite good at first, then got slower and slower in replies to the point right now it would seem they are waiting for my guarantee to expire. Might give them a second chance / will if they finally give me a refund...
3.67
Good

Date of publication
15/05/2019
Date of order
24/04/2019
15/05/2019
Arrived on time
5.00
Excellent

Date of publication
15/05/2019
Date of order
30/04/2019
15/05/2019
Packaging was discrete and the product information consisted of everything I wanted to know about the product
5.00
Excellent

Date of publication
15/05/2019
Date of order
30/04/2019
15/05/2019
Flawless
5.00
Excellent

Date of publication
14/05/2019
Date of order
30/04/2019
14/05/2019
order delivered in the promised time
5.00
Excellent

Date of publication
14/05/2019
Date of order
30/04/2019
14/05/2019
Good service.
5.00
Excellent

Date of publication
14/05/2019
Date of order
28/04/2019
14/05/2019
fast and trustworthy, product well protected in package and good pictures on webshop to know exactly what you buy.
5.00
Excellent

Date of publication
14/05/2019
Date of order
26/04/2019
14/05/2019
Really good
5.00
Excellent

Date of publication
11/05/2019
Date of order
26/04/2019
11/05/2019
sehr guter Shop - empfehlenswert.
5.00
Excellent

Date of publication
10/05/2019
Date of order
25/04/2019
10/05/2019
great
5.00
Excellent

Date of publication
05/05/2019
Date of order
19/04/2019
05/05/2019
Everything arrived really quickly and without a hassle - discrete packaging and all. Thanks, will order again
5.00
Excellent

Date of publication
03/05/2019
Date of order
18/04/2019
03/05/2019
Nothing wrong with the products. But 1 complaint about the "100 discreet payment and shipment". Mine came with the packet broken which was literally showing the insides of the "discreet" packet...
3.67
Good

Date of publication
01/05/2019
Date of order
16/04/2019
01/05/2019
Good service.
5.00
Excellent

Date of publication
01/05/2019
Date of order
17/04/2019
01/05/2019
Good
5.00
Excellent

Date of publication
30/04/2019
Date of order
16/04/2019
30/04/2019
Quick and proper shipping and I didn't encounter any problems.
5.00
Excellent

Date of publication
28/04/2019
Date of order
13/04/2019
28/04/2019
tnks
5.00
Excellent

Date of publication
27/04/2019
Date of order
12/04/2019
27/04/2019
It came in an anonymous package, very fast, without any damage. The package had protection inside.
5.00
Excellent

Date of publication
25/04/2019
Date of order
11/04/2019
25/04/2019
Great customer Service
4.67
Excellent

Date of publication
25/04/2019
Date of order
11/04/2019
25/04/2019
super
5.00
Excellent

Date of publication
24/04/2019
Date of order
09/04/2019
24/04/2019
Gewoon goed
5.00
Excellent

Date of publication
24/04/2019
Date of order
09/04/2019
24/04/2019
delivered in half a day
4.67
Excellent

Date of publication
22/04/2019
Date of order
07/04/2019
22/04/2019
The ordered products came delivered sooner then expected. Everything went well and the products were as expected and advertised. I had no trouble or problems with the ordering nor with the products.
5.00
Excellent

Date of publication
19/04/2019
Date of order
05/04/2019
19/04/2019
Easy order procedure and fast delivery
5.00
Excellent

Date of publication
19/04/2019
Date of order
05/04/2019
19/04/2019
Prima service, prima levering.
5.00
Excellent

motsutoys.com

motsutoys.com was certified by Trusted Shops on 12/08/2016.

Contact
Donkslagen 25
4823KG Breda
Netherlands
info@mytenga.nl
motsutoys.com
Owner
Motsutoys B.V.
Donkslagen 25
4823KG Breda
Netherlands
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with motsutoys.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.